The Daily Standup

Episode 230: Rob, JP, and Dillon liken CS to the most electric player in the 2025 NFL draft.⏱️ Timestamps:00:00:00 - Intro 00:01:19 - Offense meets defense in the NFL Draft 00:02:11 - Football strategy and customer success 00:03:28 - Playing both sides in the CS world 00:04:00 - Burnout is the injury of our field 00:05:34 - The 40-hour paradox in customer success 00:08:15 - Punished by our own versatility 00:10:06 - Specialization vs. startup generalists 00:11:13 - CSMs crave clarity over chaos📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/Mentioned in this episode:Advertise your brand with Lifetime Value MediaAdvertise with LTV

Episode 229: Matt Bennett returns to talk about his career evolution at the early stage company where he works.⏱️ Timestamps:00:00:00 - Intro00:02:31 - Embracing the power of generalists 00:05:13 - The blurred lines between CS and product 00:06:05 - Making the leap: How Matt carved his path 00:08:09 - Could this be a chief of staff role? 00:10:11 - The gap-bridging role every company needs 00:11:57 - The elusive job title dilemma 00:13:15 - Book tips and keeping your zen in CS📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Matt Bennett:Matt's LinkedIn: https://www.linkedin.com/in/mh-bennettMentioned in this episode:Shop the Lifetime Value Store!LTV Shop

Episode 228: Neil Bhammar has a vision for how we'll spend our days as artificial intelligence further embeds in our work lives.⏱️ Timestamps:00:00:00 - Intro00:01:56 - The walk-and-work vision for the future 00:02:48 - Rob goes screenless with voice AI 00:04:11 - Rethinking productivity, not just efficiency 00:05:36 - JP’s cornhole dreams and communal time 00:07:39 - Capitalism vs. the agreeable workload 00:09:07 - Building tools for better human focus 00:11:04 - Accessibility beyond convenience📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Neil Bhammar:Neil's LinkedIn: https://www.linkedin.com/in/neilbhammar/

Episode 227: Laura Jark wonders: how can we clean the clutter off the CSMs' proverbial work desk?⏱️ Timestamps:00:00:00 - Intro00:01:22 - AI, role shifts, and the future of CSMs 00:02:31 - Why internal org noise impacts CS too 00:03:54 - Reframing value: Price is Right style 00:04:11 - Who does CS really serve first? 00:05:07 - How team charters drive focus and clarity 00:05:38 - JP’s blueprint for cutting the clutter 00:09:36 - Keeping the CS mission fresh and personal📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Laura Jark:Laura's LinkedIn: https://www.linkedin.com/in/laura-jark-51901862/Mentioned in this episode:Shop the Lifetime Value Store!LTV Shop

Episode 226: It all comes back to money.⏱️ Timestamps:00:00:00 - Intro00:00:51 - Rapid-fire questions kick off 00:01:05 - Follow the money mindset 00:02:56 - Triangles, trust, and success metrics 00:03:52 - Forecasting revenue like a pro 00:04:51 - The CSM role is evolving fast 00:07:13 - Tools that truly save time 00:08:22 - ROI and internal tech buy-in 00:09:41 - AI assistants are here to help (??)📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/Mentioned in this episode:Shop the Lifetime Value Store!LTV Shop

Episode 225: Ted Blosser, CEO of WorkRamp, breaks down the recent acquisition of Skilljar by Gainsight.⏱️ Timestamps:00:00:00 - Intro00:01:16 - Ted Blosser & WorkRamp00:02:04 - LMS shake-up: Skilljar acquired00:02:57 - Platform consolidation vs. point solutions00:04:43 - The shifting buyer mindset00:06:17 - Rob’s LMS lightbulb moment00:07:42 - 10,000 hours saved with LMS00:09:01 - Education as a cost-saving strategy00:09:29 - JP’s take on internal LMS use📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Ted Blosser:Ted's LinkedIn: https://www.linkedin.com/in/tedblosser/Mentioned in this episode:Shop the Lifetime Value Store!LTV Shop

Episode 224: Everything wants your attention. Onboard.io cofounder Will Stevenson encourages you to maintain your focus.⏱️ Timestamps:00:00:00 - Intro00:02:19 - The power of focus in a noisy world00:03:15 - Dodging trends and staying on course00:04:43 - AI hype vs. real product value00:05:30 - Finding your purpose on LinkedIn00:08:05 - Let CSMs do what matters most00:10:55 - Posting, ghosting, and the reality of LinkedIn📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Will Stevenson:Will's LinkedIn: https://www.linkedin.com/in/stevensonwilliaml/Mentioned in this episode:Subscribe to the Segment!The SegmentShop the Lifetime Value Store!LTV Shop

Episode 223: Archana Somasegar believes in a future where CS is fundamentally human.⏱️ Timestamps:00:00:00 - Intro00:01:55 - The AI debate in customer success 00:02:48 - Demystifying how MindMe works 00:04:22 - The inspiration behind the mission 00:06:28 - Seamless integration and user experience 00:07:26 - Market trends and AI engagement boom 00:09:40 - Clarifying AI’s role in CS outcomes 00:11:37 - Empowering humans, not replacing them📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Archana Somasegar:Archana's LinkedIn: https://www.linkedin.com/in/archana-somasegar-83abb4ab/Mentioned in this episode:Subscribe to the Segment!The SegmentShop the Lifetime Value Store!LTV Shop

Episode 222: Emre Tekoglu sees opportunity in every support interaction.⏱️ Timestamps:00:00:00 - Intro00:01:23 - Why support holds the retention key 00:02:31 - Beyond solving: Decoding support signals 00:04:29 - Collaboration over competition post-sales 00:05:36 - Escaping the ticket trap 00:08:44 - Support’s role in renewal strategies 00:09:59 - A mindset shift in customer care 00:10:59 - Until next time📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Emre Tekoglu:Emre's LinkedIn: https://www.linkedin.com/in/emretekoglu/Mentioned in this episode:Shop the Lifetime Value Store!LTV Shop

Episode 221: Zach Hawtof is here to say: "AI may take our jobs, but it will never take our communities!"⏱️ Timestamps:00:00:00 - Intro00:03:28 - Building digital communities for the future 00:04:51 - AI’s role in community and personalization 00:06:39 - IRL events vs digital platforms 00:08:14 - The power of niche and global connection 00:09:30 - Customers helping customers: a hidden gem 00:10:45 - Community champions as the original AI 00:12:17 - Escaping the grind with real interaction 00:13:39 - Vision, story, and the strength of belonging📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Zach Hawtof:Zach's LinkedIn: https://www.linkedin.com/in/zhawtof/Mentioned in this episode:And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!Subscribe to the Segment!The SegmentShop the Lifetime Value Store!LTV Shop