Episode 230: Rob, JP, and Dillon liken CS to the most electric player in the 2025 NFL draft.
⏱️ Timestamps:
00:00:00 - Intro
00:01:19 - Offense meets defense in the NFL Draft
00:02:11 - Football strategy and customer success
00:03:28 - Playing both sides in the CS world
00:04:00 - Burnout is the injury of our field
00:05:34 - The 40-hour paradox in customer success
00:08:15 - Punished by our own versatility
00:10:06 - Specialization vs. startup generalists
00:11:13 - CSMs crave clarity over chaos
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevaluemedia.com
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
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