The Daily Standup

Episode 266: In a new era of work, have the boundaries within it changed?⏱️ Timestamps:00:00:00 - Intro00:01:16 - The awkward Reddit post00:02:10 - Anodyne responses explored00:03:15 - Romantic intentions revealed00:04:59 - Navigating workplace boundaries00:06:54 - Remote work relationships00:07:33 - Dynamics and drama at the office00:08:54 - Power dynamics and misreads00:11:28 - Risky business of office romance📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

Episode 265: Ezra Zimbler worked at LinkedIn for over ten years, and now he's his advice on how to harness it.⏱️ Timestamps:00:00:00 - Intro00:02:15 - The good and bad of LinkedIn communities00:03:17 - The art of self-quoting00:04:01 - LinkedIn for job seekers00:07:54 - Authenticity on LinkedIn00:09:25 - Defining authenticity00:10:28 - LinkedIn's vision revealed00:11:29 - The algorithm's riddle solved📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Ezra Zimbler:Ezra's LinkedIn: https://www.linkedin.com/in/ezimbler/

Karin Dgana, Principal Customer Success Manager at Braze and founder of Intelligent Success, dives into the evolving landscape of customer success. She shares valuable insights on thriving in customer success without the need for leadership roles, emphasizing personal motivation and intentional choices. Karin also discusses the importance of adapting to change, fostering a positive team culture, and mastering the art of saying no to misaligned opportunities, ultimately guiding listeners to build confidence and make impactful contributions in their careers.

Episode 263: Akash Sorathia is trying to crack the code on the new revenue mindset.⏱️ Timestamps:00:00:00 - Intro00:02:20 - Revenue-driven mindset shift00:02:50 - Misalignment and clear roles00:04:12 - Building a hungry CS team00:05:22 - Relationship selling mastery00:06:07 - Goal-oriented CS approach00:08:39 - Structuring for CS success00:09:15 - Say no to spiffs📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Akash Sorathia:Akash's LinkedIn: https://www.linkedin.com/in/akashsorathia/

Episode 262: De'Edra Williams returns, even more fabulous than before.⏱️ Timestamps:00:00:00 - Intro00:02:04 - Introducing the fab five00:04:05 - Star Trek character analogies00:06:23 - Khan as churn00:07:27 - Implementing the strategy00:09:26 - Funding the Starship Enterprise00:11:51 - Vision for customer success00:12:42 - May the force be with you📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with De'Edra Williams:De'Edra's LinkedIn: https://www.linkedin.com/in/deedraswilliams/

Boaz Maor, Chief Customer Officer at Redirect Health, is dedicated to transforming healthcare by prioritizing patient needs. He discusses the importance of Net Promoter Score (NPS) in understanding customer success and navigating the complexities of B2B satisfaction. Boaz shares his mission to make routine care affordable, revealing the challenges of healthcare reform and advocating for transparency in billing. He emphasizes the power of self-awareness and networking in career advancement, showcasing how genuine connections can lead to success.

Episode 260: Clare Knight says "All aboard the onboarding train!"⏱️ Timestamps:00:00:00 - Intro00:02:37 - Controversial suggestion: onboarding in sales 00:03:35 - Aligning incentives between sales and onboarding 00:04:29 - Crossing the promise-to-delivery chasm 00:06:32 - Fighting the trough of disillusionment 00:08:52 - Onboarding as the customer's cheerleader 00:09:11 - Risks and realities of early CS involvement 00:11:21 - Final thoughts on seamless transitions📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Clare Knight:Clare's LinkedIn: www.linkedin.com/in/clarerachelknight

Explore the great debate on product knowledge and its impact on customer success. Discover how understanding the deeper 'why' behind customer interactions can transform service quality. Learn about the essential layers of product expertise needed for effective engagement, and why there's no one-size-fits-all answer to meeting customer demands. Finally, delve into the complexities organizations face in balancing specialized knowledge with relationship-building to enhance overall customer satisfaction.

Episode 258: Majd Maksad is working on something big.⏱️ Timestamps:00:00:00 - Intro00:01:35 - Rethinking customer communication 00:03:02 - Say goodbye to repeating yourself 00:04:43 - You're not Steve: The pain of support calls 00:05:09 - Envisioning autonomous customer success 00:07:03 - The high cost of ignoring AI 00:07:47 - Real-world AI use case: Bug-fixing bots 00:08:39 - Revenue generation over cost cutting 00:10:42 - Wrapping up and what's next in AI CS📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Majd Maksad:Majd's LinkedIn: https://www.linkedin.com/in/majdmaksad/

Episode 257: Brian Hansen is here to help motivate founders AND customers.⏱️ Timestamps:00:00:00 - Intro00:02:25 - Merging humanity with business strategy 00:03:13 - Why founders procrastinate post-sale 00:04:16 - From anxiety to action: Rob’s framework 00:06:11 - Communication: the key to retention 00:07:06 - Courage and growth in the unknown 00:09:10 - Logic versus fear: managing founder anxiety 00:10:23 - Founders don’t know what they don’t know📺 Lifetime Value: Your Destination for GTM contentWebsite: https://www.lifetimevaluemedia.com🤝 Connect with the hosts:Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoungJP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/👋 Connect with Brian Hansen:Brian's LinkedIn: https://www.linkedin.com/in/bhansenconsulting