Can't Stop the Growth

Hiring and retaining top talent in the trades has never been more challenging. With increasing competition for skilled workers, outdated recruiting methods, and high employee turnover, home service business owners and leaders are searching for smarter ways to build and sustain a high-performing team. In this episode of Can’t Stop The Growth, Chad Peterman sits down with Stephen Rhyne, founder of Conveyor, to uncover game-changing hiring and training strategies for the home service industry. They dive deep into why traditional recruiting is failing, how automation can streamline onboarding, and why retention starts the moment a new hire says "yes." If you're struggling with hiring, training, or keeping top talent in your home service business, this episode is packed with actionable insights to help you scale smarter and build a winning team. Additional Resources: Stephen Rhyne on LinkedIn Conveyor Website Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: ✅ The biggest hiring mistakes home service companies make—and how to fix them ✅ Why onboarding is the #1 factor in retention (and how to improve yours) ✅ How to build a recruiting engine that consistently attracts top HVAC, plumbing, and electrical talent ✅ Automation hacks that free up time while making new hires feel valued ✅ How to sell your company’s opportunity so the best candidates choose YOU over the competition ✅ The power of social recruiting and getting referrals from current employees ✅ How mid-level managers can become supercharged coaches for long-term team success

Join Kevin Comerford, President of Service Champions, and Jonathan Bancroft, Regional CEO of Wrench Group, as they delve into the essential elements of company culture and internal leadership development. They emphasize that culture is a unique competitive advantage that cannot be replicated. The duo shares insights on fostering strong organizational cultures, cultivating future leaders, and the transformative power of effective communication strategies in the home services industry. Prepare for an enlightening discussion filled with actionable advice!

Leadership isn’t about control—it’s about connection. If you want to build a high-performing team, you need to start by earning trust and influence before giving orders. In this episode, Chad Peterman explains why leaders who focus on connection create stronger, more engaged teams—and how you can do the same. Many leaders believe authority alone is enough, but real influence comes from how you show up daily. Chad explains: 🔹 Why energy and attitude determine your level of influence 🔹 How to build trust and emotional connection with your team 🔹 The #1 reason people don’t speak up—and what to do about it 🔹 How to tailor leadership to different personalities for maximum impact Being a great leader isn’t about having all the answers—it’s about creating an environment where people feel heard, valued, and motivated to succeed. Additional Resources: Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: People follow trust, not titles – Influence isn’t automatic. If you want your team to listen, they first need to know you care. Leadership is adaptability, not authority – Every team member has different needs. The best leaders adjust their style to help people succeed on their terms. Silence is a red flag – If your team isn’t speaking up, it’s not because they have no questions—it’s because they don’t feel safe enough to ask.

Ted Puzio, owner of Southern Trust Home Services, shares his incredible journey from starting with nothing to building a thriving, multi-million dollar home services business. In this candid conversation with Katie Donovan of Camp Digital, Ted reveals the hard lessons, leadership strategies, and key decisions that led to his success in the trades industry. 🔥 This episode is part of Around the CAMPfire—an exclusive series of the Can’t Stop the Growth podcast in collaboration with Camp Digital. This series dives deep into the real stories, strategies, and lessons from top home service leaders, giving you insider knowledge to help grow your business. 🚀 Whether you're a plumber, electrician, HVAC pro, or home service business owner, this video is packed with real-world business insights and growth strategies you can apply today! 💡 Want more expert interviews and business tips? Make sure you subscribe for more insights on home service business growth, leadership, and marketing!   Additional Resources: Connect with Ted Puzio on LinkedIn Southern Trust Home Services Connect with Katie Donovan Follow Camp Digital on LinkedIn Learn more about Camp Digital Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn    Key Takeaways: ✅ How Ted turned financial struggles into a powerful business model ✅ The leadership philosophy that keeps his employees loyal and motivated ✅ Why business coaches played a key role in scaling his company ✅ The biggest mistakes to avoid when growing a home service business ✅ The mindset shift that took him from survival mode to thriving

Leadership is a thrilling gray area, blending intuition with decision-making. Andrew Hasty illustrates how Steve Jobs made bold, gut-driven choices at Apple. Intuition isn't just instinct; it’s a skill honed through experience and self-awareness. Great leaders balance logic, values, and emotions for better outcomes. Managers follow systems, while true leaders inspire with vision. This discussion emphasizes that effective leadership is a continuous journey of growth, reflection, and learning to trust one’s instincts.

Attracting top talent in the trades goes beyond job postings. Leadership style is crucial; the best leaders don't clone themselves but build diverse teams. Discover how modeling desired qualities as a leader can impact who you attract. Learn the importance of nurturing growth and connection within your team for lasting success. The discussion emphasizes that great teams are built through development, not just hiring, and highlights the link between strong leadership and effective customer connections.

Culture isn’t just a buzzword—it’s the heartbeat of a thriving company! 💙 In this episode, Chad chats with Marshall Lockton — Chair & Partner of Knight Agency — about what it really means to be a people-first business. Spoiler alert: It’s not just putting it on the wall and calling it a day! From storytelling and leadership empowerment to keeping culture alive as you scale, this convo is packed with insights (and a few laughs). 🎧 Tune in now and start building a workplace where people actually want to work!   Additional Resources:  Connect with Marshall on LinkedIn Listen to Marshall’s Podcast - The Third Layer Learn more about Knight Agency Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn   Key Takeaways: People-first leadership requires action, not just words. Employees need to feel valued and empowered daily. Culture starts at the top but must be reinforced at every level. Managers play a crucial role in carrying the message forward. Storytelling makes company values personal and meaningful, creating stronger employee connections. Recognition fuels engagement. Celebrating wins, big and small, reinforces the right behaviors.  

Alan O'Neill, the visionary founder of the $115M Abacus plumbing and HVAC company, shares his journey from Dublin plumber to industry leader. He dives into how private equity is reshaping the trades, creating pathways for generational wealth. O'Neill emphasizes the critical role of structured training to develop skilled workers, while also spotlighting emerging tech like AI that enhances customer interactions. His insights on adapting leadership from outside the industry reveal new ways to drive innovation and success in a rapidly evolving landscape.

Projjal Ghatak, CEO and Co-founder of OnLoop, dives into the world of team motivation and AI-driven performance management. He unveils how motivated employees, with clear goals, are the backbone of success. The discussion highlights the transformative power of AI in performance reviews, allowing managers to focus on team development instead of tedious report writing. Ghatak also emphasizes the critical link between organizational culture and business success, suggesting that a supportive work environment fosters productivity and engagement.

Ready to coach your team to greatness? 🏐✨ In this episode, Chad chats with Jason Reed, former collegiate volleyball coach turned leadership guru. Jason shares how authenticity, trust, and falling in love with the process can take your leadership game to the next level—whether you’re on the court or in the boardroom. Tune in for stories, strategies, and a whole lot of inspiration! 🎙️   Additional Resources:  Connect with Jason on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn   Key Takeaways: Authenticity over Perfection: Leaders should focus on being genuine rather than trying to appear flawless. Authenticity fosters trust and connection. The Power of the Process: Winning or losing is secondary to learning and improving through consistent effort. Building Trust: Consistency and vulnerability are foundational for creating a culture of trust. Recruiting and Team Building: Focus on finding people who align with the team’s values and vision rather than just talent.