Can't Stop the Growth

In this enlightening discussion, Andrew Hastie, COO at Peterman Brothers and an expert in education and leadership development, explores the transformative concept of the 'zone of genius.' He breaks down Gay Hendricks' four zones: incompetence, competence, excellence, and genius, emphasizing how leaders must first identify their own strengths. Andrew challenges listeners to reflect on energizing tasks versus draining ones and provides practical strategies to reshape roles for greater fulfillment, ultimately inspiring teams to discover their own genius.

Katie Donovan, CEO of CAMP Digital and advocate for second-chance hiring, shares her people-first approach to business. She discusses how giving away 50% of profits fosters employee ownership and culture. Katie emphasizes the power of gratitude in leadership, battling imposter syndrome, and cultivating authenticity in the trades. She highlights the benefits of hiring for attitude over technical skills and building a diverse workforce. This conversation is packed with insights on balancing customer and employee needs while challenging traditional leadership norms.

Discover the transformative power of gratitude in leadership through a heartfelt story of a handwritten note that shifted Chad's mindset. Learn how appreciation should be a systematic practice rather than just a catchphrase. Key insights include recognizing effort over mere results, the importance of specific praise, and how a brief, sincere note can create immediate impact. Explore daily gratitude practices that enhance mood and resilience, and tackle the challenge of expressing genuine appreciation in your team. Join the movement towards a culture of thanks!

Weldon Long, a former inmate turned successful sales trainer and entrepreneur, shares his incredible journey from prison to building a $42M home-services business. He emphasizes the transformative power of personal responsibility and a strong mindset in overcoming adversity. Weldon dives into his four core sales fundamentals, the importance of addressing objections proactively, and how to create a compelling customer experience. He highlights that execution is key to success, urging listeners to embrace challenges and maintain perseverance for lasting results.

In this enlightening discussion, Chad Peterman emphasizes that integrity is more about aligning thoughts, feelings, words, and actions than mere morality. He reveals how hidden feelings can fracture relationships at work and highlights that integrity isn't about perfection but about wholeness. Daily habits, like morning reading, can profoundly enhance leadership effectiveness. Chad also explores the importance of making impeccable agreements, taking 100% responsibility, and initiating clean-up conversations to repair trust and clarity in relationships.

Neal Zamore, Head of Marketing at Storr Group, brings a wealth of experience from the home services and private equity sectors. He emphasizes the importance of tracking cradle-to-grave KPIs rather than obsessing over cost per lead alone. Neal discusses adapting strategies to the seasonal nature of HVAC marketing and shares practical tools for spotting inefficiencies. He believes grassroots marketing tactics, like yard signs and stickers, are still highly effective for growth in the trade industry.

Technology can either slow you down or unlock massive growth in your business. Too often, software in the trades is built by engineers who've never worked in the field leaving owners frustrated and teams overwhelmed. In this episode of Can't Stop the Growth, Chad Peterman sits down with James Hatfield, CRO of LiveSwitch and former home services entrepreneur, to discuss how technology should actually work for HVAC, plumbing, and trades leaders. James shares hard-earned lessons from running his own business, the pitfalls of over-engineered software, and how LiveSwitch is revolutionizing the industry with practical video tools that enhance efficiency, speed, and customer satisfaction. If you've ever been burned by clunky tech or struggled to get your team on the same page, this conversation will help you rethink how technology integrates into your operations. Don't forget to use code GROWTH10 when booking a call with James. Additional Resources: Connect with James Hatfield Set a meeting with James Learn more about LiveSwitch LiveSwitch Pricing Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Software should solve real problems: Too many tools are over-engineered. The best tech comes from people who've lived the trades. Pace your growth initiatives: Don't burn out your team by trying to fix everything at once. Focus on the highest-value areas first. Use video to bridge gaps: From SOPs to customer education, short videos can effectively connect teams and enhance the customer experience. Speed is everything in sales: Virtual advisors and real-time video tools enable companies to close deals faster and serve customers more effectively. Integration matters: The best tech seamlessly integrates into existing systems, such as ServiceTitan, without adding complexity. Customer experience wins: Every decision, whether technical or process-related, should make life easier for both your team and your customers.

Ever felt the real chat happens outside the meeting room? Discover the vital role of candor in leadership as conversations shift from harshness to openness. Learn how 'I' statements foster dialogue and trust, instead of defensiveness. Chad highlights the perils of avoiding honest discussions and how they erode team engagement. By building strong one-on-one relationships, leaders can cultivate a culture that thrives on vulnerability and collaboration. It's time to initiate small, candid conversations for powerful team growth!

In this conversation, Todd Sylvester, a mental fitness coach and author, reveals how the real obstacle to personal growth is often our own thinking rather than external factors. He emphasizes the power of rewriting negative self-talk into affirmations and the importance of accountability in overcoming a victim mindset. Todd shares practical tips like a transformative 15-minute morning routine and underscores that embracing simplicity and consistency leads to lasting change. The discussion is full of raw stories, humor, and empowering reminders that there’s nothing wrong with you.

Long hold times, missed calls, and frustrated customers are growth killers in the trades. In this episode, Chad sits down with Tyson Chen of Avoca and Matt Pozda of Call Dad to talk about how AI is transforming the way service companies handle call volume, book jobs, and keep CSRs motivated. They break down how trades leaders can strategically use AI to reduce turnover, increase booking rates, and keep technicians focused on high-value opportunities. More importantly, they show why AI isn't about replacing people—it's about optimizing them. From overcoming skepticism about customer experience, to training AI agents like team members, to leveraging data for smarter scheduling, this episode will challenge how you think about growth in HVAC, plumbing, and beyond. 🚀 Join The ARENA - the free online community for home services leaders: https://cantstopthegrowth.com/ Additional Resources: Connect with Tyson on LinkedIn Discover more about Avoca Connect with Matt on LinkedIn Learn more about Call Dad Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/ Key Takeaways: AI Enhances, Not Replaces: The best contractors use AI to optimize CSRs and technicians, not cut headcount. Boosting CSR Productivity: Filtering junk calls through AI keeps CSRs fresh for high-value opportunities and reduces turnover. Customer Experience Wins: Faster booking and shorter hold times create happier customers and drive referrals. Strategic Scheduling: Using equipment age and call scoring helps leaders prioritize opportunities that drive installs. Operational Insights: Call center data reveals when and where to add technicians, aligning workforce with demand.