Can't Stop the Growth

In this enlightening discussion, Chad Peterman emphasizes that integrity is more about aligning thoughts, feelings, words, and actions than mere morality. He reveals how hidden feelings can fracture relationships at work and highlights that integrity isn't about perfection but about wholeness. Daily habits, like morning reading, can profoundly enhance leadership effectiveness. Chad also explores the importance of making impeccable agreements, taking 100% responsibility, and initiating clean-up conversations to repair trust and clarity in relationships.

Neal Zamore, Head of Marketing at Storr Group, brings a wealth of experience from the home services and private equity sectors. He emphasizes the importance of tracking cradle-to-grave KPIs rather than obsessing over cost per lead alone. Neal discusses adapting strategies to the seasonal nature of HVAC marketing and shares practical tools for spotting inefficiencies. He believes grassroots marketing tactics, like yard signs and stickers, are still highly effective for growth in the trade industry.

Technology can either slow you down or unlock massive growth in your business. Too often, software in the trades is built by engineers who've never worked in the field leaving owners frustrated and teams overwhelmed. In this episode of Can't Stop the Growth, Chad Peterman sits down with James Hatfield, CRO of LiveSwitch and former home services entrepreneur, to discuss how technology should actually work for HVAC, plumbing, and trades leaders. James shares hard-earned lessons from running his own business, the pitfalls of over-engineered software, and how LiveSwitch is revolutionizing the industry with practical video tools that enhance efficiency, speed, and customer satisfaction. If you've ever been burned by clunky tech or struggled to get your team on the same page, this conversation will help you rethink how technology integrates into your operations. Don't forget to use code GROWTH10 when booking a call with James. Additional Resources: Connect with James Hatfield Set a meeting with James Learn more about LiveSwitch LiveSwitch Pricing Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Software should solve real problems: Too many tools are over-engineered. The best tech comes from people who've lived the trades. Pace your growth initiatives: Don't burn out your team by trying to fix everything at once. Focus on the highest-value areas first. Use video to bridge gaps: From SOPs to customer education, short videos can effectively connect teams and enhance the customer experience. Speed is everything in sales: Virtual advisors and real-time video tools enable companies to close deals faster and serve customers more effectively. Integration matters: The best tech seamlessly integrates into existing systems, such as ServiceTitan, without adding complexity. Customer experience wins: Every decision, whether technical or process-related, should make life easier for both your team and your customers.

Ever felt the real chat happens outside the meeting room? Discover the vital role of candor in leadership as conversations shift from harshness to openness. Learn how 'I' statements foster dialogue and trust, instead of defensiveness. Chad highlights the perils of avoiding honest discussions and how they erode team engagement. By building strong one-on-one relationships, leaders can cultivate a culture that thrives on vulnerability and collaboration. It's time to initiate small, candid conversations for powerful team growth!

In this conversation, Todd Sylvester, a mental fitness coach and author, reveals how the real obstacle to personal growth is often our own thinking rather than external factors. He emphasizes the power of rewriting negative self-talk into affirmations and the importance of accountability in overcoming a victim mindset. Todd shares practical tips like a transformative 15-minute morning routine and underscores that embracing simplicity and consistency leads to lasting change. The discussion is full of raw stories, humor, and empowering reminders that there’s nothing wrong with you.

Long hold times, missed calls, and frustrated customers are growth killers in the trades. In this episode, Chad sits down with Tyson Chen of Avoca and Matt Pozda of Call Dad to talk about how AI is transforming the way service companies handle call volume, book jobs, and keep CSRs motivated. They break down how trades leaders can strategically use AI to reduce turnover, increase booking rates, and keep technicians focused on high-value opportunities. More importantly, they show why AI isn't about replacing people—it's about optimizing them. From overcoming skepticism about customer experience, to training AI agents like team members, to leveraging data for smarter scheduling, this episode will challenge how you think about growth in HVAC, plumbing, and beyond. 🚀 Join The ARENA - the free online community for home services leaders: https://cantstopthegrowth.com/ Additional Resources: Connect with Tyson on LinkedIn Discover more about Avoca Connect with Matt on LinkedIn Learn more about Call Dad Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/ Key Takeaways: AI Enhances, Not Replaces: The best contractors use AI to optimize CSRs and technicians, not cut headcount. Boosting CSR Productivity: Filtering junk calls through AI keeps CSRs fresh for high-value opportunities and reduces turnover. Customer Experience Wins: Faster booking and shorter hold times create happier customers and drive referrals. Strategic Scheduling: Using equipment age and call scoring helps leaders prioritize opportunities that drive installs. Operational Insights: Call center data reveals when and where to add technicians, aligning workforce with demand.

☎️ Missed calls = missed opportunities. But what if AI could change that game forever? Brad sits down with Michelle Myers, co-founder of Pink Callers, to uncover how she's reinventing the call center experience for home service businesses. From dedicated CSRs who feel like part of your team, to after-hours support that actually works, Pink Callers is flipping the script on traditional answering services. Michelle doesn't shy away from the hot topic: AI. She shares how tools like Zyratalk, Dialpad, and Motion aren't here to replace people, but to supercharge them. We're talking about CSRs who go from answering phones to managing AI agents, multiplying their value and their paychecks 💡 Tune in for a fun, insightful, and practical conversation that will leave you rethinking what's possible for your business, and your team. Additional Resources: Connect with Michelle on LinkedIn Learn more about Pink Callers Connect with Brad on LinkedIn Ready to Chat Smarter? Grab Your Free ZyraTalk Demo! Learn more about Zyratalk Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Pink Callers provides dedicated, accountable CSRs with flexible support options. AI enhances CSR roles, boosting skills and earning potential. Human-in-the-loop ensures AI and people work seamlessly together. Tools like Dialpad and Motion improve efficiency and accountability. The future of service blends AI innovation with people-first leadership.

Dan Claps, CEO and co-founder of Voda Cleaning & Restoration, revolutionized the franchise world by expanding to 82 locations in under two years. He shares his journey from a bourbon side hustle to a cleaning powerhouse. The conversation highlights the importance of scalable systems and a strong company culture that prioritizes buy-in over compliance. Dan emphasizes effective communication, reverse-engineered goals for growth, and creative incentives for leadership, offering invaluable insights for any aspiring business leader.

In this dynamic discussion, Tommy Mello, founder of A1 Garage and automation enthusiast, pairs up with Ryan Finn, CEO of Chirp and automation expert for contractors. They dive into the crucial role of automation in home services. Key takeaways include the necessity of rapid customer contact to boost conversions and the importance of small wins through iterative testing. They also emphasize how automation can enhance company culture while improving customer experiences. Expect actionable insights to help businesses scale and innovate.

Want a fresh perspective on how trades transform lives and communities? Start here. In this special edition of Around the Campfire, Katie Donovan sits down with Ann Hill, President of African Children Today, and Richard Mutaawe, ACT's on-site Program Director in Uganda. Together, they share how education, entrepreneurship, and trades training are creating lasting impact in one of the world's hardest-hit regions. From schools where every child finishes primary education to carpentry shops, welding programs, and local businesses that sustain jobs, this conversation highlights the universal power of the trades to change futures. For HVAC, plumbing, and electrical leaders, it's a reminder that the same values that grow your business—commitment, skill-building, and perseverance—are the very things that can transform communities worldwide. Additional Resources: Learn more about African Children Today Connect with Katie Donovan on LinkedIn Follow Camp Digital on LinkedIn Learn more about Camp Digital Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Trades = Transformation – Carpentry, welding, and vocational skills lift entire families out of poverty. Education That Delivers – Every ACT student completes primary school, compared to 1 in 10 nationally. Small Business, Big Impact – Local bakeries and shops create jobs and fund schools. 100% to the Mission – A zero-overhead model ensures that every U.S. donation goes directly to Uganda. Shared Values = Shared Growth – The same principles that fuel trade business success in the U.S. are transforming communities abroad.