Connecting the Dots
Skip Steward
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
Episodes
Mentioned books
Sep 9, 2021 • 31min
Arnout Orelio, a Dutch Engineer that is Leading Improvements in Health Care
Arnout has been working with lean management since 1995, the last 15years as a trainer, coach and consultant in healthcare. He is the owner of TheLean Mentor. He helps people who want to (learn to) improve healthcare. Arnoutfocuses on teaching lean leadership, as author, speaker and mentor, bringingtop performance and high levels of productivity within everyone’s reach. Please visit Arnout’s website at https://www.leanthinkinginhealthcare.com/Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Sep 2, 2021 • 32min
Dr. Brian Schmidt, Sonoma Raceway Track Doctor & Success in Trauma Surgery
Dr. Brian Schmidt isthe track doctor at Sonoma Raceway, and the Trauma Director at Santa RosaMemorial Hospital, the largest non-university trauma center in California. Dr.Schmidt has 40 years of experience in the field of medicine, and was mentoredby legendary surgeon Bill Blaisdell.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Aug 26, 2021 • 33min
Dr. Ryan Grant, Founder and CEO of Vori Health shares an innovative approach to musculoskeletal care through technology
Musculoskeletal pain and injury is the top cause ofglobal disability, affecting 54% of the U.S. population and is one of the mostexpensive sectors in healthcare. Care today is difficult to navigate,unnecessarily high-cost, and objectively not evidence-based. Vori Health wasestablished to combat these inequities by delivering a truly elevated,human-centered, patient care experience through cutting-edge technology,premium content, community, and multidisciplinary care teams.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Aug 19, 2021 • 34min
Tom Weeks from The Arbinger Institute shares about the Outward Mindset
Tomis a Arbinger Institue Senior Consultant and Director. Tom works withleaders to help their organizations break free of persistent problems thataffect both culture and the bottom line. What looks like problems aroundemployee accountability, engagement, collaboration, or myriad otherorganizational challenges are often simply symptoms of deeper problems. Untilyou diagnose and treat these deeper problems, almost any other effort will fallshort and waste precious time and resources.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Aug 12, 2021 • 32min
Katie Anderson, author of Learning to LEAD, Leading to LEARN
Katie has spent 20 years of experience in supporting change and improvementin organizations across a range of industries, including healthcare,manufacturing, academia, biotech, government, start-ups, and business. Herprofessional focus since 2006 has been on leading transformational change inhealthcare organizations and other industries.Prior to founding KBJ Anderson Consulting, she held a senior Lean leadership roles atthe Sutter – Palo Alto Medical Foundation and Stanford Children’s Health; was aFulbright Scholar to Australia and a consultant for PwC Australia; and workedas a research analyst at the University of California, San Francisco and theUniversity of Sydney.Katie is a faculty member of Catalysis (formerly the Thedacare Center for Healthcare Value)and the Lean Enterprise Institute, where she teaches coaching andproblem-solving workshops.She is also coaches Master’s students in the Fisher School of Business MBOE programand a facilitator for the Association for Manufacturing Excellence (AME) San Francisco Bay AreaConsortium.Finally, she serves as a Member of the Board for the Mother’s Milk Bank and a Member of the Quality and Patient Experience Board Committee at El Camino Hospital.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Aug 5, 2021 • 36min
Dr. Lee Erickson, shares her passion for improving Safety & Quality in Health Care
Dr. Erickson is a physician executive with 20 years of experience inLean Health Care transformation, hospital administration and clinicaloperations, and graduate medical education. She is a Lean Six Sigma MasterBlack Belt with deep knowledge in organizational transformation and changeleadership, process & design and improvement, healthcare quality, patientsafety, and design thinking & innovation. She also is a teacher, withmore than two decades of serving as Family Medicine/Primary Care faculty ingraduate medical education programs. Inspiring young physicians and colleaguesto strive for excellence in patient-centered care, to improve the health ofcommunities with better outcomes at a lower cost, gives her work meaning andpurpose. She is a skilled in physician leadership development, medicalstaff management, risk management, curriculum development and training,documentation and coding, and regulatory accreditation & compliance.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jul 29, 2021 • 31min
Kimberly Young, VP Finance Operations at Baptist Memorial Health Care Corporation speaks about the importance of continuous improvement in the finance arena
Kimberly Young has served in a financial role for Baptist for more than 25 years. Outside of work, Kimberly has served on boards of the LG&W Federal Credit Union and the Red Cross. She also is an avid runner and CrossFit participant, and she routinely participates in marathons, raising money for nonprofit organizations. Kimberly earned a Bachelor of Business Administration and a Master of Business Administration from the University of Memphis.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jul 22, 2021 • 34min
John “GUCCI” Foley & Glad To Be Here
John’s personal path to High Performance began as a child, when he stood alongside hisfather at an air show featuring the Blue Angels. From that moment, John knewdeep in his heart that someday he’d be carving up the skies as a member of theBlues. Eventually, he lived that dream, but getting there wasn’t easy. In fact,John’s journey from an awe-struck child at an air show to the cockpit of theBlue Angels’ F/A-18 Hornet is a study in persistence, hard work and the will toovercome obstacles and setbacks.Those ideals fit within three overriding traitsthat mark John’s presentations: First, a contagious attitude of thankfulnessthat he calls Glad To Be Here®. Second, an energizing delivery that inspiresHigh Performance and service to others. And, third, a practical model forliving out his message that works in other organizations as well as it worksfor the Blue Angels. John graduated from the U.S. Naval Academy with a degreein mechanical engineering. He also was a defensive back for the Midshipmen,playing in two bowl games and helping Navy to one of the best four-year recordsin its football history. As a pilot, John was a “Top Ten Carrier Pilot” sixtimes before becoming a Marine instructor pilot and a Blue Angel. He holdsmaster’s degrees in business management, from the Stanford Graduate School ofBusiness (as a Sloan Fellow); in international policy studies, from StanfordUniversity; and in strategic studies, from the Naval War College. He makes hishome in Sun Valley, Idaho.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jul 15, 2021 • 31min
Dr. Andrea Smith-Brooks, Director of Clinical Effectiveness at the University of Maryland Medical Center shares her passion for Performance Improvement
Dr. Andrea Smith-Brooks, DNP, MBA, FNP-BC, ENP-C, received her Doctor ofNursing Practice and Master of Science degrees from University of MarylandSchool of Nursing in Baltimore, Maryland. She completed her Masters of BusinessAdministration from R. H. Smith School of Business at the University ofMaryland, College Park. She is certified by the American Nurses CredentialingCenter as a Family Nurse Practitioner and the American Academy of NursePractitioners Certification Board as an Emergency Nurse Practitioner. Andreahas over 14 years of experience in emergency health care including emergencydepartment and urgent care settings. Dr. Andrea Smith-Brooks is the board president of the American Academy of Emergency Nurse Practitioners Dr. Smith-Brooks currently works as the Director of Clinical Effectiveness at the University of Maryland Medical Center, Division of Quality and Safety. Andrea maintains clinical practice in UMMC’s Adult Emergency Department, UMMC Urgent Care and University of Maryland's Midtown Campus Emergency Department. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jul 8, 2021 • 30min
Dr. Charles Hagood, President of Strategic Consulting at Press Ganey speaks about some of the many Health Care improvements systems that his team is involved with at Press Ganey.
Charles Hagood, DSc, MBA has overseen the introduction and implementation of improvement systems, quality and process improvement initiatives, transformations, and system design activities in numerous healthcare organizations including some of the largest non-profit hospitals, national systems, small critical access hospitals, clinics, physician practices, and large for-profit systems in the US and EU. He has led organizations and teams in the design and implementation of new and efficient service lines in various hospital, outpatient and non-acute health care organizations. Additionally, Charles has also overseen the application of improvement methodologies into the planning, design, and construction phases of a wide range of clinical and hospital renovation and construction projects.Charles is a co-author of the Shingo Prize winning book for Research and Publication, “Lean-Led Hospital Design: Creating the Efficient Hospital of the Future” and has published various articles on the topics of innovation, Lean, process and performance improvement, and quality.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
