Connecting the Dots
Skip Steward
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
Episodes
Mentioned books
Aug 12, 2021 • 32min
Katie Anderson, author of Learning to LEAD, Leading to LEARN
Katie has spent 20 years of experience in supporting change and improvementin organizations across a range of industries, including healthcare,manufacturing, academia, biotech, government, start-ups, and business. Herprofessional focus since 2006 has been on leading transformational change inhealthcare organizations and other industries.Prior to founding KBJ Anderson Consulting, she held a senior Lean leadership roles atthe Sutter – Palo Alto Medical Foundation and Stanford Children’s Health; was aFulbright Scholar to Australia and a consultant for PwC Australia; and workedas a research analyst at the University of California, San Francisco and theUniversity of Sydney.Katie is a faculty member of Catalysis (formerly the Thedacare Center for Healthcare Value)and the Lean Enterprise Institute, where she teaches coaching andproblem-solving workshops.She is also coaches Master’s students in the Fisher School of Business MBOE programand a facilitator for the Association for Manufacturing Excellence (AME) San Francisco Bay AreaConsortium.Finally, she serves as a Member of the Board for the Mother’s Milk Bank and a Member of the Quality and Patient Experience Board Committee at El Camino Hospital.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Aug 5, 2021 • 36min
Dr. Lee Erickson, shares her passion for improving Safety & Quality in Health Care
Dr. Erickson is a physician executive with 20 years of experience inLean Health Care transformation, hospital administration and clinicaloperations, and graduate medical education. She is a Lean Six Sigma MasterBlack Belt with deep knowledge in organizational transformation and changeleadership, process & design and improvement, healthcare quality, patientsafety, and design thinking & innovation. She also is a teacher, withmore than two decades of serving as Family Medicine/Primary Care faculty ingraduate medical education programs. Inspiring young physicians and colleaguesto strive for excellence in patient-centered care, to improve the health ofcommunities with better outcomes at a lower cost, gives her work meaning andpurpose. She is a skilled in physician leadership development, medicalstaff management, risk management, curriculum development and training,documentation and coding, and regulatory accreditation & compliance.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jul 29, 2021 • 31min
Kimberly Young, VP Finance Operations at Baptist Memorial Health Care Corporation speaks about the importance of continuous improvement in the finance arena
Kimberly Young has served in a financial role for Baptist for more than 25 years. Outside of work, Kimberly has served on boards of the LG&W Federal Credit Union and the Red Cross. She also is an avid runner and CrossFit participant, and she routinely participates in marathons, raising money for nonprofit organizations. Kimberly earned a Bachelor of Business Administration and a Master of Business Administration from the University of Memphis.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jul 22, 2021 • 34min
John “GUCCI” Foley & Glad To Be Here
John’s personal path to High Performance began as a child, when he stood alongside hisfather at an air show featuring the Blue Angels. From that moment, John knewdeep in his heart that someday he’d be carving up the skies as a member of theBlues. Eventually, he lived that dream, but getting there wasn’t easy. In fact,John’s journey from an awe-struck child at an air show to the cockpit of theBlue Angels’ F/A-18 Hornet is a study in persistence, hard work and the will toovercome obstacles and setbacks.Those ideals fit within three overriding traitsthat mark John’s presentations: First, a contagious attitude of thankfulnessthat he calls Glad To Be Here®. Second, an energizing delivery that inspiresHigh Performance and service to others. And, third, a practical model forliving out his message that works in other organizations as well as it worksfor the Blue Angels. John graduated from the U.S. Naval Academy with a degreein mechanical engineering. He also was a defensive back for the Midshipmen,playing in two bowl games and helping Navy to one of the best four-year recordsin its football history. As a pilot, John was a “Top Ten Carrier Pilot” sixtimes before becoming a Marine instructor pilot and a Blue Angel. He holdsmaster’s degrees in business management, from the Stanford Graduate School ofBusiness (as a Sloan Fellow); in international policy studies, from StanfordUniversity; and in strategic studies, from the Naval War College. He makes hishome in Sun Valley, Idaho.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jul 15, 2021 • 31min
Dr. Andrea Smith-Brooks, Director of Clinical Effectiveness at the University of Maryland Medical Center shares her passion for Performance Improvement
Dr. Andrea Smith-Brooks, DNP, MBA, FNP-BC, ENP-C, received her Doctor ofNursing Practice and Master of Science degrees from University of MarylandSchool of Nursing in Baltimore, Maryland. She completed her Masters of BusinessAdministration from R. H. Smith School of Business at the University ofMaryland, College Park. She is certified by the American Nurses CredentialingCenter as a Family Nurse Practitioner and the American Academy of NursePractitioners Certification Board as an Emergency Nurse Practitioner. Andreahas over 14 years of experience in emergency health care including emergencydepartment and urgent care settings. Dr. Andrea Smith-Brooks is the board president of the American Academy of Emergency Nurse Practitioners Dr. Smith-Brooks currently works as the Director of Clinical Effectiveness at the University of Maryland Medical Center, Division of Quality and Safety. Andrea maintains clinical practice in UMMC’s Adult Emergency Department, UMMC Urgent Care and University of Maryland's Midtown Campus Emergency Department. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jul 8, 2021 • 30min
Dr. Charles Hagood, President of Strategic Consulting at Press Ganey speaks about some of the many Health Care improvements systems that his team is involved with at Press Ganey.
Charles Hagood, DSc, MBA has overseen the introduction and implementation of improvement systems, quality and process improvement initiatives, transformations, and system design activities in numerous healthcare organizations including some of the largest non-profit hospitals, national systems, small critical access hospitals, clinics, physician practices, and large for-profit systems in the US and EU. He has led organizations and teams in the design and implementation of new and efficient service lines in various hospital, outpatient and non-acute health care organizations. Additionally, Charles has also overseen the application of improvement methodologies into the planning, design, and construction phases of a wide range of clinical and hospital renovation and construction projects.Charles is a co-author of the Shingo Prize winning book for Research and Publication, “Lean-Led Hospital Design: Creating the Efficient Hospital of the Future” and has published various articles on the topics of innovation, Lean, process and performance improvement, and quality.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jul 1, 2021 • 33min
Dr. Eleanor Glass, using improvement to reduce physician burnout
Dr. Glass is a third generation Dr. Glass! She is committed to and excited to start a Direct Primary Care practice in Cincinnati, inspired by the legacy begun by her grandfather, a primary care doctor in England. Dr. Glass is building a family medicine practice which supports both patient and physician in the pursuit of health.As a faculty member with the University of Cincinnati's Department of Family and Community Medicine, Dr. Glass served as a primary care doctor at The Christ Hospital Family Medicine Center. In addition, she broadened her clinical experience by serving as medical acupuncturist for the Center for Integrative Health and Wellness, teaching clinician in the newborn nursery and the office procedures clinic, and staff member at The Christ Hospital Urgent Care Center. Dr. Glass has been recognized with many awards for her studies and clinical work, including: Intern of the Year, Marjorie Grad Vockell Award for Humanism and Compassion in Clinical Care, Gold Humanism Resident as Teacher award, AOA induction, and as Preceptor of the Year. Dr. Glass teaches on various topics including: burnout prevention, integrative approaches to mental health, primary care for HIV/AIDS patients, and quality improvement in EMR usage. Other interests include: pediatrics, women's health and contraception management, dermatologic procedures, and nutrition, exercise and mindfulness.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jun 24, 2021 • 44min
John Shook, Chairman Lean Global Network; Senior Advisor, Lean Enterprise Institute
John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research and development center in Ann Arbor, Michigan as general manager of administration and planning. His last position with Toyota was as senior American manager with the Toyota Supplier Support Center in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. Shook co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System. With Managing to Learn, Shook revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jun 17, 2021 • 28min
Paula Fessler, Senior Vice President/Chief Nurse Executive at Westchester Medical Center
Paula Fessler oversees all nursing operations at WMCHealth’s flagship Westchester Medical Center, Maria Fareri Children’s Hospital and the Behavioral Health Center in Valhalla, as well as MidHudson Regional Hospital in Poughkeepsie. Westchester Medical Center serves Hudson Valley, northern New Jersey, and southern Connecticut. After earning an undergraduate nursing degree at Syracuse University, Fessler earned a family nurse practitioner degree from Duke University and a Master of Science degree with an emphasis in health care from Simon Business School at the University of Rochester.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jun 10, 2021 • 30min
Dr. John Toussaint, founder and former CEO of Catalysis speaks about his new book Becoming the Change & much more.
Dr. Toussaint is an internist, a former healthcare CEO, a coach, and the author of the bestseller On the Mend.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
