

Connecting the Dots
Skip Steward
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
Episodes
Mentioned books

Oct 21, 2021 • 39min
Dr. John Andazola & Dr. Mary Alice Scott share their learnings about the CULTURE of Health Care
John Andazola, MD, FAAFP was born andraised in Las Cruces, New Mexico where he attended New Mexico State University.He received his MD from the University of New Mexico School of Medicine in1997, and completed residency at the Southern New Mexico Family MedicineResidency program in 2000. Dr Andazola went on to complete a fellowship inAdvanced Hospital Training for Family Physicians in Phoenix AZ, and a FacultyDevelopment Fellowship at the University of Arizona from 2001-2003. Aftercompletion of the fellowships Dr. Andazola joined the fellowship faculty andlater became director of the fellowship. Dr. Andazola moved back to Las Crucesin January of 2009 and became program director in May of 2009. He is very happyto be back home! Dr. Andazola’s interests are in medical education, hospitalmedicine, OB and border health. He is committed to his community and iscommitted to producing well rounded Family Physicians for southern New Mexico.Dr. Scott is associate professor ofanthropology and graduate faculty in the integrated behavioral health programat New Mexico State University. She is also adjunct research faculty at theSouthern New Mexico Family Medicine Residency Program. She received her B.A. inWomen’s Studies from Duke University and her M.A. and Ph.D. in anthropologyfrom the University of Kentucky. Her research program is part of anacademic-community collaboration with a team of NMSU students and faculty andthe residency program. The program includes explorations of the culture ofmedicine and medical education as well as development of curricula and tools toimprove training in health equity in health care professions. The team’scurrent project is a mixed-methods evaluation of a social determinants ofhealth screening tool used in a primary care clinic in the U.S.-Mexico borderregion. Her research has been funded by the National Science Foundation,Fulbright, National Cancer Institute, the New Mexico State University Collegeof Arts & Sciences, the Southwest and Border Cultures Institute, and theLoomis Foundation. Her work has been published in CollaborativeAnthropologies, Journal of Interprofessional Care, and Qualitative HealthResearch among other journals.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Oct 14, 2021 • 32min
Jamie Flinchbaugh share is his thinking around his new book People Solve Problems
As founder of JFlinch, JamieFlinchbaugh has helped purpose-driven leaders craft effective, resilientorganizations at over three hundred companies. Leveraging more than thirtyyears of experience and helping build over twenty companies, Jamie collaborateswith leaders and their teams to bridge capability, strategic, cultural, andsystems gaps so they can safely span potential pitfalls and have a purposefulimpact on their organizations.Jamie has helped leaders across a wide spectrum of industries,including healthcare, utilities, technology, consumer products, andprofessional services, including Harley-Davidson, Intel, Mars, Amazon, Crayola,Fidelity, and Whirlpool, among many others.Jamie is co-author of The Hitchhiker’s Guide to Lean: Lessons fromthe Road and is the co-host of the podcasts Lean Whiskey and Happy Heuristics.He currently lives in Bucks County, Pennsylvania, with his wife of twenty-fouryears, Jill Triani. Together, they have three children, Emma, Jack, andBen.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Oct 7, 2021 • 34min
Jonathan Brill shares his thoughts behind his new book Rogue Waves
Jonathan Brill prepares leaders to profit from radical change.He is a renowned expert on resilient growth and decision making underuncertainty. His insights are based on experience. As a senior leader andthe Global Futurist at Hewlett Packard, he directed long-term strategy andintelligence programs. He’s been a creative director at frog design and themanaging partner of innovation firms that developed over 350 products. He is the Managing Director of Resilient Growth Partners and aboard member at Frost & Sullivan, a major market intelligence firm withoffices in 46 countries. He blows off steam as the Futurist-in-Residence atTerritory Studio, the creative visionaries behind the sci-fi tech in StephenSpielberg’s Ready Player One, Ghost in the Shell and Blade Runner 2049, wherehe creates products and better worlds for both super villains and real-lifeheroes. He advises globally on resilient growth strategy and productinnovation to clients like Samsung, Microsoft, Verizon, PepsiCo and the UnitedStates government. He is an in demand thought leader, speaker and contributorfor TED, Singularity University, Korn Ferry, J.P. Morgan, Forbes and theHarvard Business Review. He holds a degree in industrial design fromPratt Institute, spent years as a research consultant to the MIT Media Lab andin management training at the Stanford University Graduate School of Business.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Sep 30, 2021 • 29min
Dr. Frederick Southwick shares his passion for Continuous Improvement in Health Care and explains “Who was caring for Mary?”
Dr. Frederick Southwick is a Professor of Medicine and former Chief ofInfectious Diseases at the University of Florida. From 2010-2011 Dr. Southwickattended the Harvard Business School as an Advanced Leadership Fellow, andstudied how business practices could be applied to improve the quality andsafety of healthcare. He also continues to practice and teach infectiousdiseases. He is an award winning teacher and the author of " Critically Ill:A 5-point Plan to Cure Healthcare Delivery"and most recently, April 2020, the 4th edition of Infectious Diseases: Aclinical short course. Lange Series

Sep 23, 2021 • 32min
Dr. Marjorie Godfrey speaks about Microsystems in Health Care
Margieis Research Professor in the Department of Nursing and ExecutiveDirector and Founder of the Institute for Excellence in Health and SocialSystems (IEHSS), in the College of Health and Human Services at the Universityof New Hampshire. She is a national and international leader of designingand implementing improvement strategies targeting the place where patients,families and care teams meet-the clinical microsystem.Dr.Godfrey began her work in clinical microsystems over 25 years ago and, in 2009,founded The Dartmouth Institute Microsystem Academy (TDIMA) at The DartmouthInstitute for Health Policy and Clinical Practice, Geisel School of Medicinewith Dartmouth colleagues, to develop new knowledge and disseminate findings.She was Co-Director of TDIMA with Dr. Tina Foster for 11 years and a Lecturerfor nearly 20 years at The Dartmouth Institute for Health Policy and ClinicalPractice. Margie’sprimary interest is engaging inter-professional health care professionals inlearning about and improving local health care delivery systems with a focus onpatients, professionals, processes and outcomes. Margie is co-author of thebest selling textbooks, Quality by Design (2007), Quality byDesign, 2nd Edition (in press) and Value By Design (2011), and thelead author and architect of the "Clinical Microsystems: A Path toHealthcare Excellence" series.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Sep 16, 2021 • 34min
Dr. Geoffrey Rose, from Atrium Health has a HEART for improvement
As President of Sanger Heart & Vascular Institute, Dr.Rose has been a champion of quality improvement initiatives to enhance patientoutcomes. He has published extensively about the intersection of qualityimprovement and his specialty of echocardiography, as well as about theevolution of healthcare reform.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Sep 9, 2021 • 31min
Arnout Orelio, a Dutch Engineer that is Leading Improvements in Health Care
Arnout has been working with lean management since 1995, the last 15years as a trainer, coach and consultant in healthcare. He is the owner of TheLean Mentor. He helps people who want to (learn to) improve healthcare. Arnoutfocuses on teaching lean leadership, as author, speaker and mentor, bringingtop performance and high levels of productivity within everyone’s reach. Please visit Arnout’s website at https://www.leanthinkinginhealthcare.com/Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Sep 2, 2021 • 32min
Dr. Brian Schmidt, Sonoma Raceway Track Doctor & Success in Trauma Surgery
Dr. Brian Schmidt isthe track doctor at Sonoma Raceway, and the Trauma Director at Santa RosaMemorial Hospital, the largest non-university trauma center in California. Dr.Schmidt has 40 years of experience in the field of medicine, and was mentoredby legendary surgeon Bill Blaisdell.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Aug 26, 2021 • 33min
Dr. Ryan Grant, Founder and CEO of Vori Health shares an innovative approach to musculoskeletal care through technology
Musculoskeletal pain and injury is the top cause ofglobal disability, affecting 54% of the U.S. population and is one of the mostexpensive sectors in healthcare. Care today is difficult to navigate,unnecessarily high-cost, and objectively not evidence-based. Vori Health wasestablished to combat these inequities by delivering a truly elevated,human-centered, patient care experience through cutting-edge technology,premium content, community, and multidisciplinary care teams.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Aug 19, 2021 • 34min
Tom Weeks from The Arbinger Institute shares about the Outward Mindset
Tomis a Arbinger Institue Senior Consultant and Director. Tom works withleaders to help their organizations break free of persistent problems thataffect both culture and the bottom line. What looks like problems aroundemployee accountability, engagement, collaboration, or myriad otherorganizational challenges are often simply symptoms of deeper problems. Untilyou diagnose and treat these deeper problems, almost any other effort will fallshort and waste precious time and resources.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.