Connecting the Dots
Skip Steward
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
Episodes
Mentioned books
Jul 1, 2021 • 33min
Dr. Eleanor Glass, using improvement to reduce physician burnout
Dr. Glass is a third generation Dr. Glass! She is committed to and excited to start a Direct Primary Care practice in Cincinnati, inspired by the legacy begun by her grandfather, a primary care doctor in England. Dr. Glass is building a family medicine practice which supports both patient and physician in the pursuit of health.As a faculty member with the University of Cincinnati's Department of Family and Community Medicine, Dr. Glass served as a primary care doctor at The Christ Hospital Family Medicine Center. In addition, she broadened her clinical experience by serving as medical acupuncturist for the Center for Integrative Health and Wellness, teaching clinician in the newborn nursery and the office procedures clinic, and staff member at The Christ Hospital Urgent Care Center. Dr. Glass has been recognized with many awards for her studies and clinical work, including: Intern of the Year, Marjorie Grad Vockell Award for Humanism and Compassion in Clinical Care, Gold Humanism Resident as Teacher award, AOA induction, and as Preceptor of the Year. Dr. Glass teaches on various topics including: burnout prevention, integrative approaches to mental health, primary care for HIV/AIDS patients, and quality improvement in EMR usage. Other interests include: pediatrics, women's health and contraception management, dermatologic procedures, and nutrition, exercise and mindfulness.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jun 24, 2021 • 44min
John Shook, Chairman Lean Global Network; Senior Advisor, Lean Enterprise Institute
John Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research and development center in Ann Arbor, Michigan as general manager of administration and planning. His last position with Toyota was as senior American manager with the Toyota Supplier Support Center in Lexington, Kentucky, assisting North American companies adopt the Toyota Production System. Shook co-authored Learning to See, the book that introduced the world to value-stream mapping. He also co-authored Kaizen Express, a bi-lingual manual of the essential concepts and tools of the Toyota Production System. With Managing to Learn, Shook revealed the deeper workings of the A3 management process that is at the heart of Toyota’s management and leadership.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jun 17, 2021 • 28min
Paula Fessler, Senior Vice President/Chief Nurse Executive at Westchester Medical Center
Paula Fessler oversees all nursing operations at WMCHealth’s flagship Westchester Medical Center, Maria Fareri Children’s Hospital and the Behavioral Health Center in Valhalla, as well as MidHudson Regional Hospital in Poughkeepsie. Westchester Medical Center serves Hudson Valley, northern New Jersey, and southern Connecticut. After earning an undergraduate nursing degree at Syracuse University, Fessler earned a family nurse practitioner degree from Duke University and a Master of Science degree with an emphasis in health care from Simon Business School at the University of Rochester.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jun 10, 2021 • 30min
Dr. John Toussaint, founder and former CEO of Catalysis speaks about his new book Becoming the Change & much more.
Dr. Toussaint is an internist, a former healthcare CEO, a coach, and the author of the bestseller On the Mend.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jun 3, 2021 • 31min
Dr. Shlomit Schaal, President at UMass Memorial Medical Group has an EYE for Improvement
Shlomit Schaal, MD, PhD, MHCM, Professor and Chair of the Department of Ophthalmology and Visual Sciences at UMass Memorial Medical Center and the University of Massachusetts Medical School, is a clinician-scientist specializing in the cutting-edge medical and surgical treatment of complex vitreoretinal diseases. She serves as the President of UMass Memorial Medical Group, as well as Senior Associate Dean for Health Strategies for UMass Medical School. In addition to her professorship at UMass Medical School, Dr. Schaal also serves as a teaching faculty member at Harvard School of Public Health, Harvard Macy’s Institute, and the Faculty Leadership Development Seminar of the Association of American Medical Colleges (AAMC).Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
May 27, 2021 • 33min
Dr. Gerald Hickson, from the Vanderbilt Center for Patient and Professional Advocacy (CPPA) speaks about Five Phases of a Crisis and leadership lessons
Dr. Hickson is the Founding Director of the CPPA, which he founded in 2002, and now serves in an advisory capacity as Executive Medical Director of Clinical Improvement Education for VHAN. Hickson, an internationally recognized expert in patient safety, medical malpractice and its causes and prevention, has for the past six years served as Vanderbilt University Medical Center’s senior vice president for Quality, Patient Safety and Risk Prevention. He has also served as the longtime director of Clinical Risk and Loss Prevention and chair of the Medical Center’s Self-Insurance Trust Committee.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
May 20, 2021 • 36min
Ken Snyder, Executive Director of the Shingo Institute provides insight to the Shingo Model
Ken Snyder, the executive dean and chief administrative officer of the Jon M. Huntsman School of Business, joined the Shingo Institute as the executive director in 2015. Mr. Snyder has served as a member of the Shingo Executive Advisory Board for the past eight years and has intimate knowledge of the Institute and its history. Mr. Snyder has served as a member of the Shingo Executive Advisory Board since 2009, and as a Shingo examiner since 2010. He was named chairman of the Shingo board and executive director of the Shingo Institute in 2015. He earned an MBA from the Harvard Graduate School of Business in 1980 with an emphasis in international business. Prior to that he earned a bachelor’s degree in Japanese history from the University of Utah in 1978.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
May 13, 2021 • 31min
Dr. Lynn D. Martin, Medical Director of Continuous Improvement and Innovation at Seattle Children's speaks about Quality & leveraging data to improve Health Care.
Lynn D. Martin, MD, MBA is the Medical Director, Continuous Improvement and Innovation at Seattle Children’s. He is a Professor of Anesthesiology and Pediatrics (adjunct) at the University of Washington School of Medicine. He received his M.D. from the University of Washington and his M.B.A. for the University of Tennessee. He completed residencies in both Pediatrics (Phoenix Children’s Hospital) and Anesthesiology (Johns Hopkins University) followed by fellowships in pediatric anesthesiology and pediatric critical care medicine at Johns Hopkins University. He is board certified by the American Board of Anesthesiology with specialty certification in pediatric anesthesia and the American Board of Pediatrics with specialty certification in pediatric critical care medicine. Dr. Martin has served as the president of the Society for Pediatric Anesthesia. His original research interests involved conventional and non-conventional forms of mechanical ventilation and more recently focus on quality improvement, patient safety, and operative outcomes research. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
May 6, 2021 • 31min
Dr. Tejal Gandhi, MPH, CPPS, is the Chief Safety and Transformation Officer at Press Ganey. We talk about HRO and everything Safety related!
Dr. Gandhi is responsible for advancing the Zero Harm movement, improving patient and workforce safety, and developing innovative health care transformation strategies. In addition, Dr. Gandhi is leading the Press Ganey Equity Partnership to advance equity in health care.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Apr 29, 2021 • 29min
Toyota Motor Manufacturing Mississippi & Baptist Memorial Health Care Partnership
Emily Lauder, VP at Toyota Motor Manufacturing Mississippi and Dan Goodwin, Group Manager –Quality Control speak about the partnership with Baptist Memorial Health Care as they tested their team members for the COVID 19 virus and vaccinating their team members. Toyota Motor Manufacturing, Mississippi, Inc. (TMMMS), Toyota’s newest U.S. plant located in Blue Springs, assembles the Corolla. TMMMS is the North American model for promoting sustainable environmental performanceLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
