Connecting the Dots
Skip Steward
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
Episodes
Mentioned books
Apr 22, 2021 • 56min
Dr. Jeffrey K. Liker, shares his thoughts on the second edition of the best-seller, The Toyota Way.
Dr. Jeffrey K. Liker is Professor Emeritus of Industrial and Operations Engineering at the University of Michigan and President of Liker Lean Advisors, LLC. His articles and books have won thirteen Shingo Prizes and he was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.
Apr 15, 2021 • 37min
Raphael Rakowski, Medically Home
Raphael Rakowski, Executive Chairman of Medically Home speaks how a patient's home is transformed into Medically Home's hospital-at-home. This innovative approach has a feeling of Amazon meets Uber in the Health Care setting. To learn more visit Medically Home and see what the future might look like.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Apr 8, 2021 • 30min
Dr. Stephen Muething, Chief Quality Officer at Cincinnati Children’s Hospital Medical Center
Dr. Muething is the Chief Quality Officer and the Co-Director of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center and Professor of Pediatrics at The University of Cincinnati College of Medicine. Dr. Muething was awarded the Michael and Suzette Fisher Family Chair for Safety at Cincinnati Children’s Hospital Medical Center. He focuses on the strategic goals of Cincinnati Children’s to improve all aspects of care, including safety, outcomes, experience, affordability and population health. His research and national impact focus on high reliability, large scale healthcare safety and lean culture transformation. He has taught all over the United States and in more than a dozen countries. He has led or served on multiple national initiatives including the National Steering Committee for Healthcare Safety.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Apr 1, 2021 • 32min
Karen Gaudet, author of Steady Work shares her experience driving improvement at Starbucks Coffee Company
Karen has over 30 years’ experience leading, training, and coaching high-performance teams of staff and executives in rapid-growth environments. Most recently, as regional director of licensed operations at Starbucks Coffee Company, she built a consistent track record of growing the number of retail stores along with the continuous improvement capabilities of people. Today as a Team Leader at the Lean Enterprise Institute (LEI) Karen oversees Operations and Personnel at LEI.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Mar 25, 2021 • 33min
Billy Taylor; “if you make people visible they will make you valuable”
Billy Taylor was a long-time operations executive at Goodyear and he recently retired and started his own consulting company, LinkedXL. In the episode he shares his thoughts on the need to respect standards — to not compromise standards and show respect to every individual.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Mar 18, 2021 • 40min
Mark Graban, author, speaker, and passionate about Improvement in Health Care
Mark Graban is the author of the Shingo-Award winning book Lean Hospitals, Healthcare Kaizen, Executive Guide to Healthcare Kaizen, Measures of Success, creator & editor of the anthology book Practicing Lean. He is also senior advisor to KaiNexus and owns his own consulting company called Constancy, Inc. Mark is the host of podcasts including “Lean Blog Interviews”, “My Favorite Mistake”, and “Habitual Excellence, presented by Value Capture” and a sought after speaker.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Mar 11, 2021 • 37min
Dr. Tom Peterson, VP & Chief Safety Officer at Trinity Health shares his thoughts on HRO, Paul O’Neil, Safety, and much more
Dr. Tom Peterson is a student of safety and has been involved in safety research in many industries including healthcare. In this episode of Connecting the Dots podcast Dr. Peterson shares his thoughts & perspectives on the history of High Reliability Organization (HRO), the safety movement, working with Paul O’Neil, and much more.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Mar 4, 2021 • 33min
Brad Parsons, CEO of Baptist Memorial Hospital – Memphis speaks about the anchor of the management system
Brad Parsons is the CEO and administrator of Baptist Memorial Health Care’s flagship entity, Baptist Memorial Hospital-Memphis. Parsons previously served as administrator and CEO of NEA Baptist Memorial Hospital, NEA Baptist Clinic and Baptist Memorial Hospital-Union City. He began his career with Baptist as an assistant administrator at Baptist Memorial Hospital-Golden Triangle in 2008. Parsons holds a bachelor's degree from Birmingham Southern College and master’s degrees in hospital administration and business administration from the University of Alabama at Birmingham. Brad Parsons is the CEO and administrator of Baptist Memorial Health Care’s flagship entity, Baptist Memorial Hospital-Memphis. Parsons previously served as administrator and CEO of NEA Baptist Memorial Hospital, NEA Baptist Clinic and Baptist Memorial Hospital-Union City. He began his career with Baptist as an assistant administrator at Baptist Memorial Hospital-Golden Triangle in 2008. Parsons holds a bachelor's degree from Birmingham Southern College and master’s degrees in hospital administration and business administration from the University of Alabama at Birmingham.o Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3o CME credit is available for up to 3 years after thestated release date. Contact CEOD@bmhcc.orgif you have any questions about claiming credit.
Feb 25, 2021 • 59min
New Second Edition of Humble Inquiry with Dr. Edgar Schein & Peter Schein
Ed Schein is Professor Emeritus from the MIT Sloan School of Management. He’s been an educator, consultant and coach for nearly seventy years, and counting. He’s considered one of the original thinkers in organizational Development and a founding father of the study of “organizational culture”. He’s published over ten seminal books and countless papers earning accolades and lifetime achievement honors in academia and business associations. In 2015 Ed and his son Peter joined to form the Organizational Culture and Leadership Institute based in Palo Alto California. Ed and Peter have co-authored four books including two culture texts, Humble Leadership and the new Edition of Humble Inquiry. Ed was educated at University of Chicago, Stanford University, and received his PhD in Social Psychology from Harvard. Peter Schein is a consultant and former technology executive having held marketing and strategy positions at Pacific Bell, Apple, Silicon Graphics, and having led corporate development initiatives at Sun Microsystems. He was honored to join his Dad in the “family business” in 2015 including co-authoring books and papers, consulting with companies on Culture and Leadership, and presenting the Schein perspective on Organizational culture in the US, Europe and Asia. He holds an undergrad degree in social anthropology from Stanford University and an MBA from the Northwestern Kellogg School of Management.o Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3o CME credit is available for up to 3 years after thestated release date. Contact CEOD@bmhcc.orgif you have any questions about claiming credit.
Feb 18, 2021 • 34min
Dr. Alan G. Robinson on IDEA Generation
Dr. Alan G. Robinson specializes in managing ideas, building high-performance organizations, creativity, innovation, quality, and lean production. He is the co-author of ten books, many of which have been translated into more than twenty-five languages. Dr. Robinson is on the faculty of the Isenberg School of Management at the University of Massachusetts. He received his Ph.D. in applied mathematics from the Whiting School of Engineering at Johns Hopkins University, and a B.A. and M.A. in mathematics from the University of Cambridge.o Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3o CME credit is available for up to 3 years after thestated release date. Contact CEOD@bmhcc.orgif you have any questions about claiming credit.
