Connecting the Dots
Skip Steward
Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.
Episodes
Mentioned books
Feb 11, 2021 • 32min
Dr. Sanjay Parikh – Seattle Children’s Hospital speaks on Continuous Improvement & Humble Inquiry
Dr. Sanjay Parikh at Seattle Children’s Hospital has been critical to continuous improvement and innovation efforts at Seattle Children’s for many years. He is passionate about process improvement and the power of using data to transform hearts, minds, and processes. Over the past few years, he has also devoted much of his spare time to developing continuous improvement capabilities in other physicians.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Feb 4, 2021 • 37min
TWI Job Relations (JR); How do we treat people?
We talk about Training Within Industry (TWI) Job Relations (JR) and how we can operationalize respect for every individual. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jan 28, 2021 • 31min
Dr. DePriest: Importance of Standardization in Health Care
In this excerpt from the 5th Annual Baptist TWI Summit, Dr. Paul DePriest, Chief Operating Officer for the Baptist system, discusses the importance of Standardization in Health Care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Jan 21, 2021 • 31min
Dr. Matt Pollard speaks about Intermountain Healthcare & Continuous Improvement
Dr. Matt Pollard is the Vice President of Continuous Improvement at Intermountain Healthcare in Salt Lake City, Utah. Dr. Pollard speaks about the Intermountain Operating Model and how they leverage it to drive improvement in patient care.
Jan 14, 2021 • 39min
Paul Terry on Shingo Institute and the Baptist Management System (BMS) Review
Paul Terry, retired VP from O.C. Tanner Company speaks about his involvement with the Shingo Institute. He explains the importance of how ideal principle-based behaviors generate excellent results. Paul contrast the Shingo assessments with the Baptist Management System (BMS) Review process. He explains the role of the BMS Ambassadors that conduct the BMS Review process.
Jan 7, 2021 • 35min
Dr. Martin Lucenti, Chief Medical Officer at Vizient, Inc. speaks about Emergency Room (ER) & Continuous Improvement
Dr. Martin Lucenti with a unique background in both engineering and healthcare shares his thoughts & experience on how to think about FLOW in an ER.
Dec 10, 2020 • 29min
Jason Little on how EMPATHY is essential
We speak with Jason Little, President & CEO of Baptist Memorial Health Care Corporation on the importance of the principle of EMPATHY. Mr. Little shares his experience, thoughts, and new lessons learned on this vital principle.
Dec 3, 2020 • 31min
Dr. Eric Dickson, President & CEO – UMass Memorial Health Care
We speak to Dr. Dickson about his journey with Continuous Improvement, getting physicians involved in experimentation, and loving & serving his team members at UMass Memorial Health Care.
Nov 19, 2020 • 1h 1min
Dr. Steven Spear; the influence of Mr. Oba, The High-Velocity Edge, and the impact on Health Care
We speak to renowned author & speaker Dr. Steven J. Spear about systems with practical management insights. Spear’s work focuses on the theme of leading complex collaborative situations, imbuing them with powerful problem solving dynamics. The High Velocity Edge earned the Crosby Medal from ASQ. “Fixing Healthcare from the Inside” won a Harvard Business Review McKinsey Award, and five of Spear’s articles won Shingo Prizes. “Decoding the DNA of the Toyota Production System” is a leading HBR reprint and part of the “lean” canon. He’s written for medical professionals and educators in Annals of Internal Medicine, Academic Medicine, and Health Services Research, for public school superintendents in Academic Administrator, and for the general public in the New York Times, the Boston Globe, Fortune, and USA Today.
Nov 12, 2020 • 45min
Rich Sheridan, Building a Workplace of JOY
Richard Sheridan, one of Menlo Innovation’s founders and Chief Storytellers, which has given more than 1000 talks to audiences around the world and written the bestselling and widely celebrated book, Joy, Inc.: How We Built a Workplace People Love and his second book, Chief Joy Officer joins us to discuss what he has learned about building a workplace of JOY.
