Connecting the Dots

Dr Mohamed Saleh is a thought leader in shifting cultural mindsets byredesigning business systems. Dr. Saleh has a successful track record anchoredin two decades of hands-on transformations with a strong interest in making aglobal difference by providing distinctive leading-edge Lean-inspired educationand advisory services aimed at helping organizations in an array of industriesachieve the highest levels of performance excellence. Mohamed’s roles in thesecompanies were centred around Lean transformations with much of his careerserving in senior level roles. At Franklin Products, a supplier of Boeing,Mohamed was introduced to the Toyota Production System and was mentored by someof the very first Shingijustu disciples in the early 2000’s. Further enhancedby his 12-year tenure as Senior Sensei and Executive of the Lean Office ofHartford HealthCare and 18 years consulting experience coaching executives,clinicians, teams, and organizations, Dr. Saleh’s distinguishing factorsinclude people skills, setting Lean visions, advising on system designs, andleading full enterprise-wide organizational change.  Mohamed, originallyfrom Egypt, resides in Connecticut. He has a PhD doctorate is in BusinessAdministration from Northcentral University, with a specific interest inorganizational socio-characteristics, technical characteristics of LeanImplementations, and leadership mindsets in healthcare organizations. A Mastersin Engineering and Technology Management and Bachelors in MechanicalEngineering from Central Connecticut State University and is a certified SixSigma Black Belt from Kaplan University. He has over a decade teaching as apart-time Professor at the Graduate School of Engineering & TechnologyManagement at Central Connecticut State University and the MBA School at ElmsCollege. He is an international keynote speaker, writer, mentor, executivecoach, and experienced trainer with the ability to relate to all levels withinan organization, unleashing their full human potential as leaders whilesuccessfully aligning their objectives.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Terry Platchek, MD serves as Vice President for Performance Improvement and Associate Chief Quality Officer at Stanford Medicine Children’sHealth, as Co-Executive Director of the StanfordMedicine Center for Improvement and as a Clinical Professor of Pediatrics and Medicine at Stanford.  Dr. Platchek’s career focuses on healthcare improvement with an emphasis on using Lean management to improve quality,safety, service, appropriateness and cost in healthcare delivery. Dr. Platchekis co-author of the book Advanced Lean in Healthcare and is co-author to over dozens of peer reviewed publications describing improvements in healthcare delivery and advocating for higher value models of care. In his role overseeing performance improvement at Stanford Medicine Children’s Health, Dr. Platchek is a key leader driving improvement practice throughout the organization which has repeatedly ranked as a top 10 Children’s hospital in the US.  Dr. Platchek has been active nationally and internationally in advocating for healthcare system improvement and promoting clinician engagement.  He is a founder and co-convener of the Lean Healthcare Academic Conference and has advised healthcare systems across the US, Australia and the UK on value improvement and junior doctor continuous improvement programs.  He also helped found and co-leads the Stanford Medicine Center for Improvement and has over 50 invited presentations and published abstracts.Dr. Platchek co-designed and directs the Clinical Excellence Research Center Fellowship which engages elite post-doctoral clinicians and scientists in value incented healthcare delivery innovation using human-centered design methodology, bright spots research, and cost analysis. Over 50 fellows have graduated from the program and their care models which lower the cost of great healthcare, have been published in leading journals with many elements in use across the United States .Dr. Platchek holds degrees from Georgetown University (BS) and the University of Michigan (MD).  He completed his residency in Internal Medicine and Pediatrics at the University of Michigan, followed by a Chief Residency in the Department Pediatrics and Communicable Diseases.  He practices as a Pediatric Hospitalist at Stanford.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Paul Helgerson, MD is theAssociate Chief Medical Officer of Acute Care at the University ofVirginia.  He is a hospital medicine physician and also serves as the ViceChair of the Department of Medicine at UVA.  Dr. Helgerson has previouslyserved in various positions in quality and performance improvement as well ashospital medicine leadership.   He is a member of the Society ofHospital Medicine’s Quality and Patient Safety Committee, and his scholarlyinterests include issues related to hospital operations, patient flow, and careof complex patients.   He has spent approximately 10 years implementingand coaching various Lean daily management systems on medical acute care units. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Michael Timms believes that everyone deserves to beinspired and uplifted by their leaders at work. A best-selling author andsought-after speaker and consultant, Michael teaches leaders how to inspiregreatness in those they lead. Michael is the author of the book How LeadersCan Inspire Accountability which the world’s #1 leadership coach, MarshallGoldsmith, called “the ultimate guide for embracing accountability as aleader.”  His first book, Succession Planning That Works, receivedcritical acclaim as “an invaluable guide for identifying, and taking advantageof, talent within organizations.” Prior to forming his own consultancy, Michaelwas a consultant with Deloitte and an HR leader in the construction andmanufacturing industries. When Michael is not helping leaders improve theirgame, he enjoys spending time with his family and going on challenging outdooradventures in remote wilderness locations.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Her clientsdescribe Emily Elrod as energetic, wise beyond her years, and the person thatgets things done. Her husband describes her as a blonde, good momma, and animalphilanthropist. But if you ask her, she is just a lover of humanity, darkchocolate, and nouns as she will gladly nerd out with you on ways people,places, and things (aka nouns) go from stressed to strategic as she helps themperform at their top potential.  She has a background in ergonomic engineering, HumanResources, and Wholistic Human-Centric design. She is blessed to own a companycalled Workzbethat works with high-performing, high-pressure teams of all sizes to createWISE work environments where people show up, collaborate, perform, andhave fun while doing it. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. David Zaas joined the Medical University of South Carolina in June 2020 as the Chief Executive Officer for the Charleston Division and the Chief Clinical Officer for MUSC Health. In addition, he is an Professor at the MUSC School of Medicine with a clinical practice in pulmonary medicine and lung transplantation at MUSC.Dr. Zaas was the President of Duke Raleigh Hospital from 2014-2020. He previously served as the Chief Medical Officer for the Duke Faculty Practice, the Private Diagnostic Clinic (PDC). He also served as the Vice-Chair for Clinical Practice in the Department of Medicine at Duke University. Dr. Zaas also formerly served as medical director for Lung Transplantation at Duke. His academic interests have involved both translational and clinical research focused on improving outcomes from lung transplantation including the role of infectious complications after transplant.Dr. Zaas is a graduate of Yale University in 1994. He completed his medical degree at Northwestern University in 1998 and subsequently did his internship and residency at Johns Hopkins Hospital. He was selected as Assistant Chief of Service of the Osler Medical Service in 2002-2003. He completed his fellowship training at Duke in Pulmonary and Critical Care Medicine and then joined the Duke faculty in 2005. Dr. Zaas also completed his Master’s of Business Administration at Duke in 2008.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Richard P. Shannon, MD serves as theChief Quality Officer for Duke Health. He is responsible for the overalldirection, leadership and operational management of the quality and safetyprograms of Duke Health and provides leadership in strengthening a qualityculture where everyone is engaged and respected.Shannon received his BA from Princeton University and his MDfrom the University of Connecticut School of Medicine. He completed histraining in internal medicine at Beth Israel Hospital, his cardiovasculartraining at Massachusetts General Hospital, and was the Francis Weld PeabodyFellow and Associate Professor of Medicine at Harvard Medical School beforebecoming the Claude R. Joyner Professor of Medicine at Drexel UniversityCollege of Medicine.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Tilo supports organizations and managers in successfully leading change and empowering their teams for improvement, adaptiveness, and superior results. He was a plant manager at a renowned German power-tool manufacturer, where he and his management team started practicing Toyota Kata as part of Mike Rother's groundbreaking research in 2006. By doing so, Tilo and his team established continuous improvement as a daily working routine throughout all processes and areas of the plant. That led to winning the A. T. Kearny manufacturing competition "Factory of the Year" and a WHU/INSEAD Industrial Excellence Award. Tilo is co-founder of the Campus for Leaders at the University of Applied Science Ansbach and the author of several books on coaching and Toyota KataLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Tracy A. DefoeKata Coach, Consultant, Community Builder, Researcher, Program Developer, Educatorspecializing in learning at work.Tracy Defoe is co-founder of Kata School Cascadia and Kata Girl Geeks. Both are growing coaches and building the kata community world-wide. Tracy helps Tilo Schwarz with the Kata Dojo Masterclass, too.Her consulting company is called TLFI The Learning Factor. She aims to be smarter about learning.Tracy Defoe is a Canadian adult education consultant and researcher specializing in workplace learning. She is a proud Kata Geek and a humble lean practitioner. When her first client, Teleflex Canada, (now Dometic Marine), invited her to help them teach continuous improvement, she set herself the challenge of taking all the waste out of the ‘push’ lean training they were using. She built the modules of what would become the Canadian Manufacturers & Exporters program TeamTime™ around questions. When Mike Rother’s Toyota Kata book came out in 2009, a consultant who saw that like Mike, Tracy was teaching people to ask questions, study learners, and never give answers, put her in touch with early kata practitioners in the Pacific Northwest. Since a Kata Meet Up in early 2010, Tracy has been learning, coaching and sharing her experiences with the Improvement and Coaching Katas. Tracy’s clients have led her to help them with continuous improvement and culture change, front-line worker and supervisor skills, strategic planning and executive development. Tracy is keen on customization and on supporting informal peer-led learning. Tracy Defoe has a BA in French and a MA in Education (Curriculum and Instruction) from UBCwhere she started her career in English as a Second Language education. A consultant to business, labour and government, Tracy Defoe is President of TLFI The Learning Factor Inc. and a very part-time instructor at Capilano University in British Columbia, Canada. www.thelearningfactor.com https://www.linkedin.com/in/tracydefoe/Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mark Rosenthal, with over 30 years of experience in Lean implementation, discusses the importance of grasping the current condition before making improvements. He highlights the tendency to prioritize action over understanding, the role of coaching in the Kata process, and the significance of standardized processes in healthcare.