Connecting the Dots

John Dyer is anauthor, coach, and trainer with 38 years of experience in the field ofimproving processes. His recently published book “the Façade of Excellence;Defining a New Normal of Leadership” examines the four leadership stylesrequired to move an organization’s culture to one of trust, collaboration, andteamwork.  John started his career with General Electric and then workedfor Ingersoll-Rand before starting his own consulting company.  He has hadthe opportunity to study with the leaders in the continuous improvement fieldsuch as Dr. W. Edwards Deming, Brian Joiner, and Stephen Covey.John has anElectrical Engineering degree from Tennessee Technological University as wellas an international Master's of Business from Purdue University and theUniversity of Rouen in France.  He is a contributing Editor for IndustryWeek magazine and a judge in their annual “Best Plants” contest.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Christopher Longhurst MD, MS, isthe chief medical officer (CMO) and chief digital officer (CDO) at UC San DiegoHealth. This dual, complementary role provides leadership to medical staff,ensuring that standards and protocols are in place to provide the highestquality of care to patients. He also serves as an associate dean at theSchool of Medicine, overseeing and aligning our education and research missionswithin the clinical environment, and leading our journey to become a highlyreliable, learning health system.As CMO, Dr. Longhurst isresponsible for maintaining excellence in clinical care, including regulatory,patient and clinician satisfaction, quality and safety, and medical affairs. Heworks alongside leaders at UC San Diego Health, the School of Medicine, and UCHealth to improve care delivery and oversees UC San Diego Health’s reputationfor delivering safe, innovative, patient-centered care.Dr. Longhurst is passionate aboutimplementing innovative digital solutions that help improve the patientexperience. As the CDO, he leads UC San Diego Health’s technology strategy,overseeing initiatives that advance the infrastructure across UC San Diego andthe UC Health system. In addition, Dr. Longhurst leads the clinical activitiesof the academic medical center, working alongside clinical leaders to guide theplanning of quality, safety, and performance excellence of programs.He is also a key faculty memberin the Departments of Biomedical Informatics and Pediatrics in the UC San DiegoSchool of Medicine, maintaining an active clinical practice as a newbornhospitalist and pursuing scholarship in care quality, patient safety, andhealth informatics.Prior to his current role, Dr.Longhurst served as the chief information officer (2015-2021) and associatechief medical officer for quality and safety (2018-2021) at UC San DiegoHealth, where he provided leadership in key functional areas to continuouslyimprove efforts around operations, reputation and care.Before joining UC San DiegoHealth, Dr. Longhurst served as chief medical information officer for StanfordChildren's Health. He led strategic efforts to improve children's health andprovider workflow using information technology. He founded and led the nation'sfirst accredited clinical informatics fellowship at Stanford, where he was aclinical professor of pediatrics and biomedical informatics. He also staffedthe quality committee of Stanford's hospital board and facilitated nationalquality improvement collaborative work.Dr. Longhurst completed hisresidency at Stanford University and earned his medical degree and MS inmedical informatics from UC Davis. He holds a BS in molecular biology fromRevelle College at UC San Diego. He is a board-certified pediatrician andclinical informaticist.He is the author and co-author ofmany publications on using technology and data to improve quality of care. Dr.Longhurst is an elected fellow of the prestigious American College of MedicalInformatics.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Billiserves as Professor Emeritus in Internal Medicine and Learning Health Sciences(Medical School), Health Management and Policy (Public Health), and IntegratedSystems and Design (Engineering) at the University of Michigan. Dr. Billi'smanagement and research interests are in health services delivery, especiallythe use of lean thinking to improve quality and efficiency, the use ofcommunity collaboratives to improve quality and population health, clinicalpractice transformation, the creation and use of evidence-based guidelines, andconflict of interest management.   For 18 years Dr. Billiled the Michigan Quality System, the University of Michigan Health System’s(UMHS) business strategy to transform clinical operations through deployment ofscientific problem solving and coaching at all levels.  MQS built onclassic continuous quality improvement, incorporating holistic principles oflean thinking such as supporting workers and managers to take initiative to fixroot causes of problems daily, supported by daily management systems, valuestream management, and strategy deployment.  The goal of MQS was toimprove safety, quality, timeliness, financial stewardship, and people engagementin healthcare delivery through problem solving by every worker and leader,every day.Dr Billi has helped hundreds of teams of physicians, other clinicians,administrative leaders, and trainees learn practical problem solving throughhands-on A3 workshops using their real work problems. Dr Billi led workshopson lean thinking within and outside UM, including a joint program with the UMCollege of Engineering with a nationwide draw.Dr. Billi hascontributed to many statewide initiatives to improve quality and efficiency ofcare, especially the use of community collaboration to supportimprovement.  UMHS serves as the coordinating center for over 20 statewideCollaborative Quality Initiatives (www.bcbsm.com/providers/value-partnerships/collaborative-quality-initiatives.html) funded by BlueCross Blue Shield of Michigan; for almost  20 years Dr. Billi served asMedical Director for the University’s coordinating role. For 20 years heco-chaired the Michigan Quality Improvement Consortium (www.mqic.org/), which developscommon, one-page practice guidelines endorsed by the Michigan Department ofHealth and health plans in Michigan. He serves on steering committee for theWashtenaw Health Initiative (washtenawhealthinitiative.org/), a localcollaboration for improving care and health, health equity, and socialdeterminants. For over a decade Dr Billi served as the senior faculty advisorfor the Michigan Data Collaborative (michigandatacollaborative.org), a multi-payerclaims/clinical data repository and analytic service serving statewidepopulation health programs including PGIP, CPC Plus and the State InnovationModel. He serves on the St Joseph Health System Regional Integrated Network(Trinity CIN) Board.  From 2018-2020 he served as Chair of the Board ofthe Corner Health Center, an adolescent community health center in Ypsilanti.Dr. Billi helped foundand for 10 years co-chaired the board of the Center for Healthcare Research andTransformation (CHRT – www.chrt.org). Originally formed asa joint venture between UMHS and BCBSM, now an influential independentnon-profit, CHRT’s goals are to improve the quality and cost of healthcaredelivery through policy analysis and education essential to creating effectivehealth policy at the state and national level.Since 2012Dr Billi has served as a founding member of the AMA’s Professional Satisfactionand Practice Sustainability Task Force, dedicated to ensuring clinicalpractitioners have the skills and knowledge to lead their local teams toimprove their practice and prevent burnout. He previously chaired the MichiganState Medical Society's (MSMS) Committee on Health Care Quality, Efficiency,and Economics. He served 12 years on the MSMS Board. He serves on the BlueCross of Michigan Physician Relationship Advisory Committee.  For over35 years, Dr. Billi has contributed to American Heart Association emergencycardiac care committees and the International Liaison Committee onResuscitation (ILCOR – www.ilcor.org/). An international scientificcollaboration, ILCOR develops the evidence-based consensus on resuscitationscience used worldwide to develop practice guidelines and educational programsto improve outcomes in cardiac resuscitation. Dr. Billi developed and leadsconflict of interest (COI) management activities for ILCOR’s worldwideconsensus on science process. He chairs ILCOR’s COI committee. Past Universitymanagement roles include 15 years as Associate VP for Medical Affairs and 26years as Associate Dean for Clinical Affairs for the Medical School. Dr. Billipracticed over 40 years as a primary care general internist at UM.  Jack is an avidtandem bicycler, cross-country skier, and fly fisher. He sings bass in theTemple Beth Emeth Choir (Kol Halev), and in Harmony (a community chorus thatperforms at nursing homes and assisted living facilities). Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr Mohamed Saleh is a thought leader in shifting cultural mindsets byredesigning business systems. Dr. Saleh has a successful track record anchoredin two decades of hands-on transformations with a strong interest in making aglobal difference by providing distinctive leading-edge Lean-inspired educationand advisory services aimed at helping organizations in an array of industriesachieve the highest levels of performance excellence. Mohamed’s roles in thesecompanies were centred around Lean transformations with much of his careerserving in senior level roles. At Franklin Products, a supplier of Boeing,Mohamed was introduced to the Toyota Production System and was mentored by someof the very first Shingijustu disciples in the early 2000’s. Further enhancedby his 12-year tenure as Senior Sensei and Executive of the Lean Office ofHartford HealthCare and 18 years consulting experience coaching executives,clinicians, teams, and organizations, Dr. Saleh’s distinguishing factorsinclude people skills, setting Lean visions, advising on system designs, andleading full enterprise-wide organizational change.  Mohamed, originallyfrom Egypt, resides in Connecticut. He has a PhD doctorate is in BusinessAdministration from Northcentral University, with a specific interest inorganizational socio-characteristics, technical characteristics of LeanImplementations, and leadership mindsets in healthcare organizations. A Mastersin Engineering and Technology Management and Bachelors in MechanicalEngineering from Central Connecticut State University and is a certified SixSigma Black Belt from Kaplan University. He has over a decade teaching as apart-time Professor at the Graduate School of Engineering & TechnologyManagement at Central Connecticut State University and the MBA School at ElmsCollege. He is an international keynote speaker, writer, mentor, executivecoach, and experienced trainer with the ability to relate to all levels withinan organization, unleashing their full human potential as leaders whilesuccessfully aligning their objectives.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Terry Platchek, MD serves as Vice President for Performance Improvement and Associate Chief Quality Officer at Stanford Medicine Children’sHealth, as Co-Executive Director of the StanfordMedicine Center for Improvement and as a Clinical Professor of Pediatrics and Medicine at Stanford.  Dr. Platchek’s career focuses on healthcare improvement with an emphasis on using Lean management to improve quality,safety, service, appropriateness and cost in healthcare delivery. Dr. Platchekis co-author of the book Advanced Lean in Healthcare and is co-author to over dozens of peer reviewed publications describing improvements in healthcare delivery and advocating for higher value models of care. In his role overseeing performance improvement at Stanford Medicine Children’s Health, Dr. Platchek is a key leader driving improvement practice throughout the organization which has repeatedly ranked as a top 10 Children’s hospital in the US.  Dr. Platchek has been active nationally and internationally in advocating for healthcare system improvement and promoting clinician engagement.  He is a founder and co-convener of the Lean Healthcare Academic Conference and has advised healthcare systems across the US, Australia and the UK on value improvement and junior doctor continuous improvement programs.  He also helped found and co-leads the Stanford Medicine Center for Improvement and has over 50 invited presentations and published abstracts.Dr. Platchek co-designed and directs the Clinical Excellence Research Center Fellowship which engages elite post-doctoral clinicians and scientists in value incented healthcare delivery innovation using human-centered design methodology, bright spots research, and cost analysis. Over 50 fellows have graduated from the program and their care models which lower the cost of great healthcare, have been published in leading journals with many elements in use across the United States .Dr. Platchek holds degrees from Georgetown University (BS) and the University of Michigan (MD).  He completed his residency in Internal Medicine and Pediatrics at the University of Michigan, followed by a Chief Residency in the Department Pediatrics and Communicable Diseases.  He practices as a Pediatric Hospitalist at Stanford.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Paul Helgerson, MD is theAssociate Chief Medical Officer of Acute Care at the University ofVirginia.  He is a hospital medicine physician and also serves as the ViceChair of the Department of Medicine at UVA.  Dr. Helgerson has previouslyserved in various positions in quality and performance improvement as well ashospital medicine leadership.   He is a member of the Society ofHospital Medicine’s Quality and Patient Safety Committee, and his scholarlyinterests include issues related to hospital operations, patient flow, and careof complex patients.   He has spent approximately 10 years implementingand coaching various Lean daily management systems on medical acute care units. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Michael Timms believes that everyone deserves to beinspired and uplifted by their leaders at work. A best-selling author andsought-after speaker and consultant, Michael teaches leaders how to inspiregreatness in those they lead. Michael is the author of the book How LeadersCan Inspire Accountability which the world’s #1 leadership coach, MarshallGoldsmith, called “the ultimate guide for embracing accountability as aleader.”  His first book, Succession Planning That Works, receivedcritical acclaim as “an invaluable guide for identifying, and taking advantageof, talent within organizations.” Prior to forming his own consultancy, Michaelwas a consultant with Deloitte and an HR leader in the construction andmanufacturing industries. When Michael is not helping leaders improve theirgame, he enjoys spending time with his family and going on challenging outdooradventures in remote wilderness locations.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Her clientsdescribe Emily Elrod as energetic, wise beyond her years, and the person thatgets things done. Her husband describes her as a blonde, good momma, and animalphilanthropist. But if you ask her, she is just a lover of humanity, darkchocolate, and nouns as she will gladly nerd out with you on ways people,places, and things (aka nouns) go from stressed to strategic as she helps themperform at their top potential.  She has a background in ergonomic engineering, HumanResources, and Wholistic Human-Centric design. She is blessed to own a companycalled Workzbethat works with high-performing, high-pressure teams of all sizes to createWISE work environments where people show up, collaborate, perform, andhave fun while doing it. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. David Zaas joined the Medical University of South Carolina in June 2020 as the Chief Executive Officer for the Charleston Division and the Chief Clinical Officer for MUSC Health. In addition, he is an Professor at the MUSC School of Medicine with a clinical practice in pulmonary medicine and lung transplantation at MUSC.Dr. Zaas was the President of Duke Raleigh Hospital from 2014-2020. He previously served as the Chief Medical Officer for the Duke Faculty Practice, the Private Diagnostic Clinic (PDC). He also served as the Vice-Chair for Clinical Practice in the Department of Medicine at Duke University. Dr. Zaas also formerly served as medical director for Lung Transplantation at Duke. His academic interests have involved both translational and clinical research focused on improving outcomes from lung transplantation including the role of infectious complications after transplant.Dr. Zaas is a graduate of Yale University in 1994. He completed his medical degree at Northwestern University in 1998 and subsequently did his internship and residency at Johns Hopkins Hospital. He was selected as Assistant Chief of Service of the Osler Medical Service in 2002-2003. He completed his fellowship training at Duke in Pulmonary and Critical Care Medicine and then joined the Duke faculty in 2005. Dr. Zaas also completed his Master’s of Business Administration at Duke in 2008.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Richard P. Shannon, MD serves as theChief Quality Officer for Duke Health. He is responsible for the overalldirection, leadership and operational management of the quality and safetyprograms of Duke Health and provides leadership in strengthening a qualityculture where everyone is engaged and respected.Shannon received his BA from Princeton University and his MDfrom the University of Connecticut School of Medicine. He completed histraining in internal medicine at Beth Israel Hospital, his cardiovasculartraining at Massachusetts General Hospital, and was the Francis Weld PeabodyFellow and Associate Professor of Medicine at Harvard Medical School beforebecoming the Claude R. Joyner Professor of Medicine at Drexel UniversityCollege of Medicine.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.