Connecting the Dots

Karen Martin, President of the global consulting firm TKMG, Inc. and President and Founder of TKMG Academy, Inc., is a leading authority on business performance improvement, problem solving, and Lean management systems. Known for her keen diagnostic skills and rapid-results approach, Karen and her team have worked with clients such as Adventist Health, AT&T, Chevron, Epson, GlaxoSmithKline, International Monetary Fund, Lenovo, Mayo Clinic, Prudential Insurance, Qualcomm, and the United States Department of Defense to develop more efficient work systems, grow market share, solve business problems, and accelerate performance. An in-demand speaker, she’s the three-time Award-winning author of Clarity First, The Outstanding Organization, and Value Stream Mapping. For more information, please visit www.tkmg.com and www.tkmgacademy.com.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Emily Lantz is an industrial engineer who has a passion for all things people, process and systems! Receiving her undergraduate degree in Industrial Engineering from the University of Dayton, she put her degree to use in manufacturing, distribution and 3PL. Working as a consultant, she was able to see different industries and how processes vary but have so many commonalities. With a passion for people and improvement, she found her way into Healthcare at The Ohio State University Wexner Medical Center. Joining the Supply Chain team as a Sr Process Engineer and moving into an Assistant Director role, she hit the ground running during the pandemic and hasn’t looked back!   Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mike Martyn, Founder and President of SISU Consulting Group, discusses the importance of engaging people in a change process. They explore the meaning of 'Sisu' and turning around struggling companies. They also delve into creating a culture of improvement in healthcare and express appreciation for Mike's contributions.

Chris McChesney is the co-author of the best-selling book in the world on strategy execution. He is the Global Practice Leader of Execution for FranklinCovey Co. and one of the primary developers of The 4 Disciplines of Execution. For 15 years, he has led FranklinCovey’s ongoing design and development of these principles, as well as the consulting organization that has achieved extraordinary growth in many countries around the globe and impacted hundreds of organizations. Chris has personally led many of the most noted implementations of the 4 Disciplines, including Marriott® International, Shaw Industries, The Ritz-Carlton Hotel Company® , The Kroger® Co., The Coca-Cola Co.® , Comcast, Lockheed Martin Corporation, and Gaylord Entertainment. Also, Chris has worked with Yum Brands, Chick-Fil-A, Neighborly Brands, Loan Market, Hard Rock Cafe, Bridgestone, and Tailored Brands. This practical experience has enabled him to test and refine the principles contained in The 4 Disciplines of Execution from the boardroom to the front line of these and many other organizations. Chris’s career with FranklinCovey began by working directly with Dr. Stephen R. Covey and has continued for more than two decades to include roles as a con-sultant, managing director, and general manager within the organization. Chris launched the first 4 Disciplines of Execution Practice in FranklinCovey’s Southeast Region, and today has seen it expand around the globe. Throughout this period of significant growth and expansion, Chris has maintained a single focus: to help organizations get results through improved execution. Chris and his wife Constance are the proud parents of five daughters and two sons. His love of family is combined with his passion for boating, water sports, coaching, and trying to keep up with his children. Known for his high energy and engaging message, Chris has become a highly sought-after speaker and advisor on strategy execution. Chris has presented at the largest leadership conferences in the world, including Global Leadership Summit and World Business Forum. The 4 Disciplines of Execution message is something that fits into every theme. Every leader has a goal that they want to achieve, but how do you focus and leverage organizational behavior to accomplish your wildly important goals despite a whirlwind of competing priorities?Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Paul F. DeChant, MD, MBA, FAAFP is a family physician and healthcare leader who advises C-level executives on reducing physician burnout. As CEO of the Sutter Gould Medical Foundation he led a transformation that improved physician satisfaction from the 45th to 87th percentile on AMGA’s Provider Satisfaction Survey and achieved recognition for the group as the highest performing among 170 medical groups across the State of California, two years in a row. Co-author of the book, “Preventing Physician Burnout: Curing the Chaos and Returning Joy to the Practice of Medicine”, Paul speaks internationally, and blogs regularly at www.pauldechantmd.com Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Morgan has over 30 years' experience in Lean and 20years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation ,improving customer, staff experiences and improved Health and Safety. Thelegacy capabilities of Business Improvement have resulted in over 23international awards and chairing 27 international conferences around BusinessImprovement. Morgan is an international award-winning author and written 5books. He has led a business unit with overall P&L accountability of $167Mand led an organisation to be the first bank to a Shingo award. He is also aChartered Engineer, Certified Master Black Belt, Lean Master and ExecutiveCoach. Morgan has leadership experience inMarine, manufacturing, government, military, mining, utilities,telecommunications, oil and gas, banking and supply chain.Author of 7 books, two of which have wonShingo Prize publications awardsLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

John Grout is the David C. Garrett Jr. Professor, formerdean, and award-winning teacher in the Campbell School of Business. Dr. Grouthas researched lean supply chain management and mistake-proofing (a.k.a.Poka-Yoke) extensively and published numerous articles on the topic.  In2004, John was awarded the Shingo Prize for his paper, “The Human Side ofMistake-Proofing” with Douglas Stewart.  John has also consulted with alarge variety of firms to mistake-proof their processes.  John's book Mistake-Proofingthe Design of Health Care Processes can be downloaded here: http://bit.ly/3YL7g57.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Shane D. Lewis, MDFACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Directorof High Reliability at Intermountain Healthcare overseeing safety, quality,experience, and clinical risk across a multi-state footprint. Dr. Lewis startedhis first business at the early age of five, Shane’s Shoe Shine Shack, and hasbeen working to buff the scuffs and scrapes of others ever since. With his leadershipand ability to effectively collaborate with others, the organization hasachieved greater reliability of care, and has fostered a fair and just culturebuilt upon increased transparency. Shane has been persistent in the pursuit tocreate a caring and learning organizational culture that supports the missionof Intermountain and our caregivers.A proven leaderwith operational and governance expertise. Accomplished significant andsustained improvements in culture, safety, quality and patient experience,driving down the system rate of harm by over 70% while improving the culture ofsafety and rate of reporting by caregivers. Effectively changed the culture oftransparency and trust across Intermountain Healthcare. Led a legislativecollaboration to pass a bill improving healthcare transparency in the State ofUtah. Personal focus on improving care through accountability and empathy forcaregivers. Driven by a lifelong personal mission statement to live life withcharity, humility, and integrity, always striving to make a difference in thelives of others Julie Wright is the High-ReliabilityOperations Director in Intermountain Healthcare’s Office of Patient Experience.In this role, she leads teams that support safety, clinical risk management,and patient experience work across the Intermountain Healthcare system.  Here she applies her expertise toimplement frameworks, processes, and tools that support and empower leaders tobuild and sustain a psychologically safe culture for both caregivers and the patientswe serve.  Julie is aregistered nurse with more than 25 years of experience in patient care,improvement science, and nursing leadership. She led the design andimplementation of successful safety and high-reliability programs first inIntermountain Medical Group’s 185 clinics. She then had the opportunity to leada system-wide restructure of Safety and Clinical Risk Management and partneringin the alignment of safety, quality, and experience of care work under oneoffice. Julie completed a diagnostic excellence fellowship with the Society toImprove Diagnosis in Medicine and serves on advisory boards for both NQF andThe Leapfrog Group. She currently holds a Bachelor of Science in Nursing and aMaster of Science in Nursing Education. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Ko joined Stanford Medicinein 2012 and serves as Director and Chief of Medical Dermatology for StanfordHealth Care (SHC) while also spearheading the dermatology department's effortsaround network development, digital health, quality/safety/performanceimprovement, and value-based care. He is active in a number of leadership roleswithin the organization including as an Associate Chief Quality Officer andphysician dyadic partner to the Chief Experience Offer, as well as co-chair ofthe Clinic Advisory Council, a forum of medical and executive leaders ofStanford Health Care’s Ambulatory clinics. His passion for melanoma, earlycancer detection, and improving care delivery drives his efforts and researcharound leveraging advances in machine learning and artificial intelligence toincrease the breadth of populations that can be reached. He developed and runsa digital care delivery program at SHC, providing virtual visits for patientsand remote consultations for referring clinicians. He conducts research on andengages in collaborations around interventions that layer advances in machinelearning on digital health capabilities to enhance access, quality and value ofdermatologic care and is a founder and leader of the Stanford Translational AIin Dermatology (TRAIND) group. He chairs the American Academy of Dermatology'sCommittee on Augmented Intelligence. Dr. Ko has also been driven to find newtreatments for alopecia areata, an immune-mediated condition that can progressto total hair loss through various clinical trials and translational researchefforts. He sits on the clinical research advisory board of the NationalAlopecia Areata Foundation and is a founder and co-director of the SkinInnovation and Interventional Research Group (SIIRG) which conducts clinicaland translational research on skin disease. He graduated magna cum laude fromHarvard University and worked in investment banking; mergers and acquisitionsat JP Morgan before going on to earn a combined medical and business degree atTufts University. During medical school, he was a member of the Alpha OmegaAlpha honor society. Dr. Ko then performed his residency at the HarvardDermatology Residency Training Program where he served as chief resident. Alpa is the VicePresident and Chief Patient Experience Officer at Stanford Health Care. She isresponsible for developing and driving core patient and family centeredprograms, services and patient satisfaction reporting/analytics to support thegoals of the organization. In addition, Alpa has led the Design Thinkingefforts and developing new services to advance leading edge and coordinatedcare. Alpa also previously served as the Administrative Director for PerformanceExcellence at Stanford Health Care.  Prior to joining Stanford, Alpa was ahealthcare strategy and operations consultant with Deloitte Consulting for overeight years. Alpa has had the opportunity to work with academic medicalcenters, physician group practices, and multi-hospital health systems acrossthe country. Her experience includes assisting provider organizations inmergers and acquisitions, financial turnarounds, performance improvementinitiatives, regulatory reviews, strategic planning as well as large-scaleelectronic medical record implementations.  Alpa has a Bachelor’s degreein Public Health from the University of South Carolina and a Master’s inHealthcare Administration from the Medical University of South Carolina.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

JoshuaHowell is president and executive team leader at the Lean Enterprise Institute(LEI). For over a decade, he has supported individuals and organizations withlean transformations for improved business performance. As a coach, he helpspeople become lean thinkers and practitioners through experiential learning,believing such an approach can lead to enterprise-wideimprovement. Regular e-letters are how he shares what he’s learning withlean practitioners worldwide.Prior tojoining LEI, Howell was an architect and implementer of a lean operating andmanagement system for retail stores at Starbucks Coffee Company, where he alsocreated a team of lean coaches who helped facilitate and sustain theimprovements globally. The system enabled improved quality for products andexperiences, increased product availability, and reduced waste (eg. brewedcoffee). It was implemented by creating problem-solving experiences formanagers at all levels, developing that valuable capability across thecompany. Howellholds a bachelor’s degree in business administration from the Mendoza Collegeof Business at the University of Notre Dame.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.