Connecting the Dots

Paul Helgerson, MD is theAssociate Chief Medical Officer of Acute Care at the University ofVirginia.  He is a hospital medicine physician and also serves as the ViceChair of the Department of Medicine at UVA.  Dr. Helgerson has previouslyserved in various positions in quality and performance improvement as well ashospital medicine leadership.   He is a member of the Society ofHospital Medicine’s Quality and Patient Safety Committee, and his scholarlyinterests include issues related to hospital operations, patient flow, and careof complex patients.   He has spent approximately 10 years implementingand coaching various Lean daily management systems on medical acute care units. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Michael Timms believes that everyone deserves to beinspired and uplifted by their leaders at work. A best-selling author andsought-after speaker and consultant, Michael teaches leaders how to inspiregreatness in those they lead. Michael is the author of the book How LeadersCan Inspire Accountability which the world’s #1 leadership coach, MarshallGoldsmith, called “the ultimate guide for embracing accountability as aleader.”  His first book, Succession Planning That Works, receivedcritical acclaim as “an invaluable guide for identifying, and taking advantageof, talent within organizations.” Prior to forming his own consultancy, Michaelwas a consultant with Deloitte and an HR leader in the construction andmanufacturing industries. When Michael is not helping leaders improve theirgame, he enjoys spending time with his family and going on challenging outdooradventures in remote wilderness locations.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Her clientsdescribe Emily Elrod as energetic, wise beyond her years, and the person thatgets things done. Her husband describes her as a blonde, good momma, and animalphilanthropist. But if you ask her, she is just a lover of humanity, darkchocolate, and nouns as she will gladly nerd out with you on ways people,places, and things (aka nouns) go from stressed to strategic as she helps themperform at their top potential.  She has a background in ergonomic engineering, HumanResources, and Wholistic Human-Centric design. She is blessed to own a companycalled Workzbethat works with high-performing, high-pressure teams of all sizes to createWISE work environments where people show up, collaborate, perform, andhave fun while doing it. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. David Zaas joined the Medical University of South Carolina in June 2020 as the Chief Executive Officer for the Charleston Division and the Chief Clinical Officer for MUSC Health. In addition, he is an Professor at the MUSC School of Medicine with a clinical practice in pulmonary medicine and lung transplantation at MUSC.Dr. Zaas was the President of Duke Raleigh Hospital from 2014-2020. He previously served as the Chief Medical Officer for the Duke Faculty Practice, the Private Diagnostic Clinic (PDC). He also served as the Vice-Chair for Clinical Practice in the Department of Medicine at Duke University. Dr. Zaas also formerly served as medical director for Lung Transplantation at Duke. His academic interests have involved both translational and clinical research focused on improving outcomes from lung transplantation including the role of infectious complications after transplant.Dr. Zaas is a graduate of Yale University in 1994. He completed his medical degree at Northwestern University in 1998 and subsequently did his internship and residency at Johns Hopkins Hospital. He was selected as Assistant Chief of Service of the Osler Medical Service in 2002-2003. He completed his fellowship training at Duke in Pulmonary and Critical Care Medicine and then joined the Duke faculty in 2005. Dr. Zaas also completed his Master’s of Business Administration at Duke in 2008.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Richard P. Shannon, MD serves as theChief Quality Officer for Duke Health. He is responsible for the overalldirection, leadership and operational management of the quality and safetyprograms of Duke Health and provides leadership in strengthening a qualityculture where everyone is engaged and respected.Shannon received his BA from Princeton University and his MDfrom the University of Connecticut School of Medicine. He completed histraining in internal medicine at Beth Israel Hospital, his cardiovasculartraining at Massachusetts General Hospital, and was the Francis Weld PeabodyFellow and Associate Professor of Medicine at Harvard Medical School beforebecoming the Claude R. Joyner Professor of Medicine at Drexel UniversityCollege of Medicine.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Tilo supports organizations and managers in successfully leading change and empowering their teams for improvement, adaptiveness, and superior results. He was a plant manager at a renowned German power-tool manufacturer, where he and his management team started practicing Toyota Kata as part of Mike Rother's groundbreaking research in 2006. By doing so, Tilo and his team established continuous improvement as a daily working routine throughout all processes and areas of the plant. That led to winning the A. T. Kearny manufacturing competition "Factory of the Year" and a WHU/INSEAD Industrial Excellence Award. Tilo is co-founder of the Campus for Leaders at the University of Applied Science Ansbach and the author of several books on coaching and Toyota KataLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Tracy A. DefoeKata Coach, Consultant, Community Builder, Researcher, Program Developer, Educatorspecializing in learning at work.Tracy Defoe is co-founder of Kata School Cascadia and Kata Girl Geeks. Both are growing coaches and building the kata community world-wide. Tracy helps Tilo Schwarz with the Kata Dojo Masterclass, too.Her consulting company is called TLFI The Learning Factor. She aims to be smarter about learning.Tracy Defoe is a Canadian adult education consultant and researcher specializing in workplace learning. She is a proud Kata Geek and a humble lean practitioner. When her first client, Teleflex Canada, (now Dometic Marine), invited her to help them teach continuous improvement, she set herself the challenge of taking all the waste out of the ‘push’ lean training they were using. She built the modules of what would become the Canadian Manufacturers & Exporters program TeamTime™ around questions. When Mike Rother’s Toyota Kata book came out in 2009, a consultant who saw that like Mike, Tracy was teaching people to ask questions, study learners, and never give answers, put her in touch with early kata practitioners in the Pacific Northwest. Since a Kata Meet Up in early 2010, Tracy has been learning, coaching and sharing her experiences with the Improvement and Coaching Katas. Tracy’s clients have led her to help them with continuous improvement and culture change, front-line worker and supervisor skills, strategic planning and executive development. Tracy is keen on customization and on supporting informal peer-led learning. Tracy Defoe has a BA in French and a MA in Education (Curriculum and Instruction) from UBCwhere she started her career in English as a Second Language education. A consultant to business, labour and government, Tracy Defoe is President of TLFI The Learning Factor Inc. and a very part-time instructor at Capilano University in British Columbia, Canada. www.thelearningfactor.com https://www.linkedin.com/in/tracydefoe/Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mark Rosenthal, with over 30 years of experience in Lean implementation, discusses the importance of grasping the current condition before making improvements. He highlights the tendency to prioritize action over understanding, the role of coaching in the Kata process, and the significance of standardized processes in healthcare.

Gemma started her career studying Mechanical Engineering. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.Gemma is hugely passionate about Manufacturing and strongly believes in Lean Thinking. She gets such a kick out of coaching and facilitating, especially when she sees the lightbulb switch on in someone's head – when they solve a problem; when they realise they have the power to change; or when they get excited about all the improvements they could make.In 2018, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organisations be the best they can be, through a combination of Lean Thinking, Toyota Kata, Visual Facilitation, and Experiential Learning.Gemma is based in Cheshire in the UK. www.sparkimprovement.co.uk https://www.linkedin.com/in/gemma-jones-spark/Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Kevin Monroe grows gratitude globally and generationally. For him, it’s more of a crusade than a mission. He truly believes that gratitude changes everything. He also believes gratitude experienced is better than gratitude explained. And it is best experienced in community. To that end, he creates environments, hosts encounters, and curates experiences allowing people to explore, express, and experience gratitude. His most recent gratitude innovations are the I’M GRATEFUL FOR YOU Movement and 21 Days/Ways of Growing Gratitude. Kevin holds a Master of Arts in Organizational Leadership from Gonzaga University and an undergraduate degree in theology from Mercer University.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.