Connecting the Dots

Morgan has over 30 years' experience in Lean and 20years in Six Sigma, a pragmatic and experienced improvement Leader, delivering over $2.1.Bn in hard savings to organisation ,improving customer, staff experiences and improved Health and Safety. Thelegacy capabilities of Business Improvement have resulted in over 23international awards and chairing 27 international conferences around BusinessImprovement. Morgan is an international award-winning author and written 5books. He has led a business unit with overall P&L accountability of $167Mand led an organisation to be the first bank to a Shingo award. He is also aChartered Engineer, Certified Master Black Belt, Lean Master and ExecutiveCoach. Morgan has leadership experience inMarine, manufacturing, government, military, mining, utilities,telecommunications, oil and gas, banking and supply chain.Author of 7 books, two of which have wonShingo Prize publications awardsLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

John Grout is the David C. Garrett Jr. Professor, formerdean, and award-winning teacher in the Campbell School of Business. Dr. Grouthas researched lean supply chain management and mistake-proofing (a.k.a.Poka-Yoke) extensively and published numerous articles on the topic.  In2004, John was awarded the Shingo Prize for his paper, “The Human Side ofMistake-Proofing” with Douglas Stewart.  John has also consulted with alarge variety of firms to mistake-proof their processes.  John's book Mistake-Proofingthe Design of Health Care Processes can be downloaded here: http://bit.ly/3YL7g57.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Shane D. Lewis, MDFACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Directorof High Reliability at Intermountain Healthcare overseeing safety, quality,experience, and clinical risk across a multi-state footprint. Dr. Lewis startedhis first business at the early age of five, Shane’s Shoe Shine Shack, and hasbeen working to buff the scuffs and scrapes of others ever since. With his leadershipand ability to effectively collaborate with others, the organization hasachieved greater reliability of care, and has fostered a fair and just culturebuilt upon increased transparency. Shane has been persistent in the pursuit tocreate a caring and learning organizational culture that supports the missionof Intermountain and our caregivers.A proven leaderwith operational and governance expertise. Accomplished significant andsustained improvements in culture, safety, quality and patient experience,driving down the system rate of harm by over 70% while improving the culture ofsafety and rate of reporting by caregivers. Effectively changed the culture oftransparency and trust across Intermountain Healthcare. Led a legislativecollaboration to pass a bill improving healthcare transparency in the State ofUtah. Personal focus on improving care through accountability and empathy forcaregivers. Driven by a lifelong personal mission statement to live life withcharity, humility, and integrity, always striving to make a difference in thelives of others Julie Wright is the High-ReliabilityOperations Director in Intermountain Healthcare’s Office of Patient Experience.In this role, she leads teams that support safety, clinical risk management,and patient experience work across the Intermountain Healthcare system.  Here she applies her expertise toimplement frameworks, processes, and tools that support and empower leaders tobuild and sustain a psychologically safe culture for both caregivers and the patientswe serve.  Julie is aregistered nurse with more than 25 years of experience in patient care,improvement science, and nursing leadership. She led the design andimplementation of successful safety and high-reliability programs first inIntermountain Medical Group’s 185 clinics. She then had the opportunity to leada system-wide restructure of Safety and Clinical Risk Management and partneringin the alignment of safety, quality, and experience of care work under oneoffice. Julie completed a diagnostic excellence fellowship with the Society toImprove Diagnosis in Medicine and serves on advisory boards for both NQF andThe Leapfrog Group. She currently holds a Bachelor of Science in Nursing and aMaster of Science in Nursing Education. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Ko joined Stanford Medicinein 2012 and serves as Director and Chief of Medical Dermatology for StanfordHealth Care (SHC) while also spearheading the dermatology department's effortsaround network development, digital health, quality/safety/performanceimprovement, and value-based care. He is active in a number of leadership roleswithin the organization including as an Associate Chief Quality Officer andphysician dyadic partner to the Chief Experience Offer, as well as co-chair ofthe Clinic Advisory Council, a forum of medical and executive leaders ofStanford Health Care’s Ambulatory clinics. His passion for melanoma, earlycancer detection, and improving care delivery drives his efforts and researcharound leveraging advances in machine learning and artificial intelligence toincrease the breadth of populations that can be reached. He developed and runsa digital care delivery program at SHC, providing virtual visits for patientsand remote consultations for referring clinicians. He conducts research on andengages in collaborations around interventions that layer advances in machinelearning on digital health capabilities to enhance access, quality and value ofdermatologic care and is a founder and leader of the Stanford Translational AIin Dermatology (TRAIND) group. He chairs the American Academy of Dermatology'sCommittee on Augmented Intelligence. Dr. Ko has also been driven to find newtreatments for alopecia areata, an immune-mediated condition that can progressto total hair loss through various clinical trials and translational researchefforts. He sits on the clinical research advisory board of the NationalAlopecia Areata Foundation and is a founder and co-director of the SkinInnovation and Interventional Research Group (SIIRG) which conducts clinicaland translational research on skin disease. He graduated magna cum laude fromHarvard University and worked in investment banking; mergers and acquisitionsat JP Morgan before going on to earn a combined medical and business degree atTufts University. During medical school, he was a member of the Alpha OmegaAlpha honor society. Dr. Ko then performed his residency at the HarvardDermatology Residency Training Program where he served as chief resident. Alpa is the VicePresident and Chief Patient Experience Officer at Stanford Health Care. She isresponsible for developing and driving core patient and family centeredprograms, services and patient satisfaction reporting/analytics to support thegoals of the organization. In addition, Alpa has led the Design Thinkingefforts and developing new services to advance leading edge and coordinatedcare. Alpa also previously served as the Administrative Director for PerformanceExcellence at Stanford Health Care.  Prior to joining Stanford, Alpa was ahealthcare strategy and operations consultant with Deloitte Consulting for overeight years. Alpa has had the opportunity to work with academic medicalcenters, physician group practices, and multi-hospital health systems acrossthe country. Her experience includes assisting provider organizations inmergers and acquisitions, financial turnarounds, performance improvementinitiatives, regulatory reviews, strategic planning as well as large-scaleelectronic medical record implementations.  Alpa has a Bachelor’s degreein Public Health from the University of South Carolina and a Master’s inHealthcare Administration from the Medical University of South Carolina.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

JoshuaHowell is president and executive team leader at the Lean Enterprise Institute(LEI). For over a decade, he has supported individuals and organizations withlean transformations for improved business performance. As a coach, he helpspeople become lean thinkers and practitioners through experiential learning,believing such an approach can lead to enterprise-wideimprovement. Regular e-letters are how he shares what he’s learning withlean practitioners worldwide.Prior tojoining LEI, Howell was an architect and implementer of a lean operating andmanagement system for retail stores at Starbucks Coffee Company, where he alsocreated a team of lean coaches who helped facilitate and sustain theimprovements globally. The system enabled improved quality for products andexperiences, increased product availability, and reduced waste (eg. brewedcoffee). It was implemented by creating problem-solving experiences formanagers at all levels, developing that valuable capability across thecompany. Howellholds a bachelor’s degree in business administration from the Mendoza Collegeof Business at the University of Notre Dame.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

John Dyer is anauthor, coach, and trainer with 38 years of experience in the field ofimproving processes. His recently published book “the Façade of Excellence;Defining a New Normal of Leadership” examines the four leadership stylesrequired to move an organization’s culture to one of trust, collaboration, andteamwork.  John started his career with General Electric and then workedfor Ingersoll-Rand before starting his own consulting company.  He has hadthe opportunity to study with the leaders in the continuous improvement fieldsuch as Dr. W. Edwards Deming, Brian Joiner, and Stephen Covey.John has anElectrical Engineering degree from Tennessee Technological University as wellas an international Master's of Business from Purdue University and theUniversity of Rouen in France.  He is a contributing Editor for IndustryWeek magazine and a judge in their annual “Best Plants” contest.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Christopher Longhurst MD, MS, isthe chief medical officer (CMO) and chief digital officer (CDO) at UC San DiegoHealth. This dual, complementary role provides leadership to medical staff,ensuring that standards and protocols are in place to provide the highestquality of care to patients. He also serves as an associate dean at theSchool of Medicine, overseeing and aligning our education and research missionswithin the clinical environment, and leading our journey to become a highlyreliable, learning health system.As CMO, Dr. Longhurst isresponsible for maintaining excellence in clinical care, including regulatory,patient and clinician satisfaction, quality and safety, and medical affairs. Heworks alongside leaders at UC San Diego Health, the School of Medicine, and UCHealth to improve care delivery and oversees UC San Diego Health’s reputationfor delivering safe, innovative, patient-centered care.Dr. Longhurst is passionate aboutimplementing innovative digital solutions that help improve the patientexperience. As the CDO, he leads UC San Diego Health’s technology strategy,overseeing initiatives that advance the infrastructure across UC San Diego andthe UC Health system. In addition, Dr. Longhurst leads the clinical activitiesof the academic medical center, working alongside clinical leaders to guide theplanning of quality, safety, and performance excellence of programs.He is also a key faculty memberin the Departments of Biomedical Informatics and Pediatrics in the UC San DiegoSchool of Medicine, maintaining an active clinical practice as a newbornhospitalist and pursuing scholarship in care quality, patient safety, andhealth informatics.Prior to his current role, Dr.Longhurst served as the chief information officer (2015-2021) and associatechief medical officer for quality and safety (2018-2021) at UC San DiegoHealth, where he provided leadership in key functional areas to continuouslyimprove efforts around operations, reputation and care.Before joining UC San DiegoHealth, Dr. Longhurst served as chief medical information officer for StanfordChildren's Health. He led strategic efforts to improve children's health andprovider workflow using information technology. He founded and led the nation'sfirst accredited clinical informatics fellowship at Stanford, where he was aclinical professor of pediatrics and biomedical informatics. He also staffedthe quality committee of Stanford's hospital board and facilitated nationalquality improvement collaborative work.Dr. Longhurst completed hisresidency at Stanford University and earned his medical degree and MS inmedical informatics from UC Davis. He holds a BS in molecular biology fromRevelle College at UC San Diego. He is a board-certified pediatrician andclinical informaticist.He is the author and co-author ofmany publications on using technology and data to improve quality of care. Dr.Longhurst is an elected fellow of the prestigious American College of MedicalInformatics.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Billiserves as Professor Emeritus in Internal Medicine and Learning Health Sciences(Medical School), Health Management and Policy (Public Health), and IntegratedSystems and Design (Engineering) at the University of Michigan. Dr. Billi'smanagement and research interests are in health services delivery, especiallythe use of lean thinking to improve quality and efficiency, the use ofcommunity collaboratives to improve quality and population health, clinicalpractice transformation, the creation and use of evidence-based guidelines, andconflict of interest management.   For 18 years Dr. Billiled the Michigan Quality System, the University of Michigan Health System’s(UMHS) business strategy to transform clinical operations through deployment ofscientific problem solving and coaching at all levels.  MQS built onclassic continuous quality improvement, incorporating holistic principles oflean thinking such as supporting workers and managers to take initiative to fixroot causes of problems daily, supported by daily management systems, valuestream management, and strategy deployment.  The goal of MQS was toimprove safety, quality, timeliness, financial stewardship, and people engagementin healthcare delivery through problem solving by every worker and leader,every day.Dr Billi has helped hundreds of teams of physicians, other clinicians,administrative leaders, and trainees learn practical problem solving throughhands-on A3 workshops using their real work problems. Dr Billi led workshopson lean thinking within and outside UM, including a joint program with the UMCollege of Engineering with a nationwide draw.Dr. Billi hascontributed to many statewide initiatives to improve quality and efficiency ofcare, especially the use of community collaboration to supportimprovement.  UMHS serves as the coordinating center for over 20 statewideCollaborative Quality Initiatives (www.bcbsm.com/providers/value-partnerships/collaborative-quality-initiatives.html) funded by BlueCross Blue Shield of Michigan; for almost  20 years Dr. Billi served asMedical Director for the University’s coordinating role. For 20 years heco-chaired the Michigan Quality Improvement Consortium (www.mqic.org/), which developscommon, one-page practice guidelines endorsed by the Michigan Department ofHealth and health plans in Michigan. He serves on steering committee for theWashtenaw Health Initiative (washtenawhealthinitiative.org/), a localcollaboration for improving care and health, health equity, and socialdeterminants. For over a decade Dr Billi served as the senior faculty advisorfor the Michigan Data Collaborative (michigandatacollaborative.org), a multi-payerclaims/clinical data repository and analytic service serving statewidepopulation health programs including PGIP, CPC Plus and the State InnovationModel. He serves on the St Joseph Health System Regional Integrated Network(Trinity CIN) Board.  From 2018-2020 he served as Chair of the Board ofthe Corner Health Center, an adolescent community health center in Ypsilanti.Dr. Billi helped foundand for 10 years co-chaired the board of the Center for Healthcare Research andTransformation (CHRT – www.chrt.org). Originally formed asa joint venture between UMHS and BCBSM, now an influential independentnon-profit, CHRT’s goals are to improve the quality and cost of healthcaredelivery through policy analysis and education essential to creating effectivehealth policy at the state and national level.Since 2012Dr Billi has served as a founding member of the AMA’s Professional Satisfactionand Practice Sustainability Task Force, dedicated to ensuring clinicalpractitioners have the skills and knowledge to lead their local teams toimprove their practice and prevent burnout. He previously chaired the MichiganState Medical Society's (MSMS) Committee on Health Care Quality, Efficiency,and Economics. He served 12 years on the MSMS Board. He serves on the BlueCross of Michigan Physician Relationship Advisory Committee.  For over35 years, Dr. Billi has contributed to American Heart Association emergencycardiac care committees and the International Liaison Committee onResuscitation (ILCOR – www.ilcor.org/). An international scientificcollaboration, ILCOR develops the evidence-based consensus on resuscitationscience used worldwide to develop practice guidelines and educational programsto improve outcomes in cardiac resuscitation. Dr. Billi developed and leadsconflict of interest (COI) management activities for ILCOR’s worldwideconsensus on science process. He chairs ILCOR’s COI committee. Past Universitymanagement roles include 15 years as Associate VP for Medical Affairs and 26years as Associate Dean for Clinical Affairs for the Medical School. Dr. Billipracticed over 40 years as a primary care general internist at UM.  Jack is an avidtandem bicycler, cross-country skier, and fly fisher. He sings bass in theTemple Beth Emeth Choir (Kol Halev), and in Harmony (a community chorus thatperforms at nursing homes and assisted living facilities). Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr Mohamed Saleh is a thought leader in shifting cultural mindsets byredesigning business systems. Dr. Saleh has a successful track record anchoredin two decades of hands-on transformations with a strong interest in making aglobal difference by providing distinctive leading-edge Lean-inspired educationand advisory services aimed at helping organizations in an array of industriesachieve the highest levels of performance excellence. Mohamed’s roles in thesecompanies were centred around Lean transformations with much of his careerserving in senior level roles. At Franklin Products, a supplier of Boeing,Mohamed was introduced to the Toyota Production System and was mentored by someof the very first Shingijustu disciples in the early 2000’s. Further enhancedby his 12-year tenure as Senior Sensei and Executive of the Lean Office ofHartford HealthCare and 18 years consulting experience coaching executives,clinicians, teams, and organizations, Dr. Saleh’s distinguishing factorsinclude people skills, setting Lean visions, advising on system designs, andleading full enterprise-wide organizational change.  Mohamed, originallyfrom Egypt, resides in Connecticut. He has a PhD doctorate is in BusinessAdministration from Northcentral University, with a specific interest inorganizational socio-characteristics, technical characteristics of LeanImplementations, and leadership mindsets in healthcare organizations. A Mastersin Engineering and Technology Management and Bachelors in MechanicalEngineering from Central Connecticut State University and is a certified SixSigma Black Belt from Kaplan University. He has over a decade teaching as apart-time Professor at the Graduate School of Engineering & TechnologyManagement at Central Connecticut State University and the MBA School at ElmsCollege. He is an international keynote speaker, writer, mentor, executivecoach, and experienced trainer with the ability to relate to all levels withinan organization, unleashing their full human potential as leaders whilesuccessfully aligning their objectives.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Terry Platchek, MD serves as Vice President for Performance Improvement and Associate Chief Quality Officer at Stanford Medicine Children’sHealth, as Co-Executive Director of the StanfordMedicine Center for Improvement and as a Clinical Professor of Pediatrics and Medicine at Stanford.  Dr. Platchek’s career focuses on healthcare improvement with an emphasis on using Lean management to improve quality,safety, service, appropriateness and cost in healthcare delivery. Dr. Platchekis co-author of the book Advanced Lean in Healthcare and is co-author to over dozens of peer reviewed publications describing improvements in healthcare delivery and advocating for higher value models of care. In his role overseeing performance improvement at Stanford Medicine Children’s Health, Dr. Platchek is a key leader driving improvement practice throughout the organization which has repeatedly ranked as a top 10 Children’s hospital in the US.  Dr. Platchek has been active nationally and internationally in advocating for healthcare system improvement and promoting clinician engagement.  He is a founder and co-convener of the Lean Healthcare Academic Conference and has advised healthcare systems across the US, Australia and the UK on value improvement and junior doctor continuous improvement programs.  He also helped found and co-leads the Stanford Medicine Center for Improvement and has over 50 invited presentations and published abstracts.Dr. Platchek co-designed and directs the Clinical Excellence Research Center Fellowship which engages elite post-doctoral clinicians and scientists in value incented healthcare delivery innovation using human-centered design methodology, bright spots research, and cost analysis. Over 50 fellows have graduated from the program and their care models which lower the cost of great healthcare, have been published in leading journals with many elements in use across the United States .Dr. Platchek holds degrees from Georgetown University (BS) and the University of Michigan (MD).  He completed his residency in Internal Medicine and Pediatrics at the University of Michigan, followed by a Chief Residency in the Department Pediatrics and Communicable Diseases.  He practices as a Pediatric Hospitalist at Stanford.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.