Connecting the Dots

Simon Dodds studied medicine and digital systems engineering in the UK before following a career in general and then vascular surgery. In 1999, he was appointed as a consultant surgeon at Good Hope Hospital in North Birmingham and applied his skills as an engineer and a clinician in the redesign of the vascular surgery clinic and the leg ulcer service. In 2004, the project earned a national innovation award for service improvement. This experience eventually led to the design, development, and delivery of the Health Care Systems Engineering (HCSE) programme.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Privitera is Professor Emeritus of Psychiatry at University of Rochester Medical Center (URMC), and was Medical Director, Medical Faculty and Clinician Wellness Program 2015-2022, which worked on individual and organizational interventions to reduce clinician burnout. For the last 12 years he has taken a biopsychosocial approach to understand how the organization/system effects on clinicians and patients can have shared mechanisms which influence risk of burnout, latent medical error and conditions for workplace violence. He received a Patient Safety Award in 2018 from his malpractice carrier MCIC. The goal of this project was to deliver Human Factor-Based Leadership (HFBL) curriculum that integrates patient safety and clinician wellbeing efforts by leadership understanding of basic human factors and ergonomics (HFE) science applied in healthcare systems. This project helped leaders identify and reduce latent conditions in healthcare systems that contribute to error and clinician burnout.     He was Chair 2015-2019, MSSNY Task Force on Physician Stress and Burnout and stepped down to focus upon making better known the connection of clinician wellbeing to patient wellbeing. He currently Co-Chairs Monroe County Medical Society Wellness Committee. He edited a multiauthored text Workplace Violence in Mental and General Healthcare Settings that received the 2012 Manfred Guttmacher Award for literature in forensic psychiatry from American Academy of Psychiatry and the Law (AAPL), a division of American Psychiatric Association. He was on the international Scientific Committee for Violence in the Health Sector 2014-2016 through Oud Consultancy.      Dr. Privitera was a member of the Federation of State Medical Boards Task Force on physician burnout, which led to their 2018 national policy recommendations of limiting state board physician mental health questions to current impairment and not about past psychiatric history, to help encourage physicians to seek help and avoid stigma. He has presented on Human factor-Based Leadership at the International Symposium of Human Factors and Ergonomics (HFE) in Healthcare, IHI Patient Safety Congress, AHA Leadership Summit and 2022 Healthcare Burnout Symposiums in San Francisco and New York City. This HFE work led to invitations for AHA, AMA webinar presentations and to serve as a panel participant on 2022 World Patient Safety, Science and Technology Summit. Since July, 2022 he is Faculty of Institute for Healthcare Improvement in Boston, for Workplace Change Collaborative HRSA Grant, derived from the recently passed Lorna Breen Act to find ways to help the mental health and wellbeing of clinicians.     He was a member, NIOSH Office for Total Worker Health® and the NIOSH Healthy Work Design and Well-Being Program: Healthy Work Design Council in 2020. He has written in publications of Physician Leadership Journal, The Joint Commission, American Hospital Association, National Patient Safety Foundation, Medscape, Journal of Hospital Administration and Journal of Legal Medicine on clinician burnout.Website: www.MichaelRPriviteraMD.com Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Tony Blamer, Senior Director of Continuous Improvement at the Cleveland Clinic, discusses the importance of empathy and understanding in applying improvement principles in healthcare. The podcast also explores the value of a decentralized model in healthcare and highlights success stories in reducing stroke care time and adopting new applications for better organization.

Elisabeth Swan has consulted in the business process performance industry for over 30 years. She advises local nonprofits and guides Fortune 100 companies through Lean Transformations and improvement efforts generating millions in savings. She is the co-designer and lead Instructor for the Lean Six Sigma Leadership Course at University of California, San Diego (UCSD) and designs and runs Lean Six Sigma courses at UC Davis and the University of Denver. She is a co-founder of the Just-in-Time Café learning nexus, and co-host of the “Just-in-Time Café” podcast. Her latest book is, Picture Yourself a Leader: Illustrated Micro-Lessons for Navigating Change, and she also co-wrote the Problem Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey. https://elisabethswan.com/ Link to TKMG Academy “Visual Workplace” course:https://tkmgacademy.com/courses/visual-workplace/ 15% off Code for podcast listeners: VisualsRockNo expiration. One use per userLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

James “Jamie” Bonini is president of Toyota Production System Support Center, Inc. (TSSC), a not-for-profit corporation affiliated with Toyota Motor North America (TMNA), headquartered in Plano, Texas. In his role, Bonini provides Toyota Production System (TPS) expertise to North American organizations, including nonprofits and businesses, with the goal of building high-engagement, high-performing cultures that improve quality, productivity, and reduce lead time. Bonini previously served as vice president of TSSC. Bonini began his career with Toyota in 2002, as assistant general manager for TSSC, responsible for planning and leading shop floor improvement activities. He later joined Toyota Motor Manufacturing, Kentucky’s powertrain group as assistant general manager responsible for V6 and four-cylinder engines as well as axle production, quality and safety. From 2004-10, he served as general manager for Toyota Motor Engineering & Manufacturing North America’s (TEMA) supplier commodity engineering (SCE) division which leads new model projects and mass production supplier development projects in North America. His duties included managing supplier parts for new model preparations as well as mass production models. Prior to joining Toyota, Bonini worked at DaimlerChrysler where he held a variety of roles including the company’s cost management group and new model projects at three assembly plants in North America. He also held key positions with Tritec Motors and the Pilette Road Truck Assembly Plant in Windsor, Ontario. He obtained a Bachelor of Science in Mechanical & Aerospace Engineering from Princeton University, a Master of Science in Mechanical Engineering from the University of California at Berkeley, and two Master of Science degrees in Management and Material Science Engineering from the Massachusetts Institute of Technology.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Elaine Mead is currently an Executive Director of Improvement, Care and Compassion, IC&C, an organisation committed to supporting leaders on their improvement journey across the UK and Europe. Elaine has enjoyed over 34 years’ experience working in clinical, managerial and Executive roles within the National Health Service across the UK. Her original professional clinical background was as a diagnostic radiographer with experience in general, research and academic settings. In her previous position, Elaine held the position of Chief Executive of NHS Highland for eight years, originally moving to the Highlands of Scotland, as their first Chief Operating Officer. She was responsible for the development of the first totally integrated health and care system in Scotland, which continues to support services across 41% of the most remote and rural land mass of the UK. Elaine is a passionate ambassador for quality and led the development of the Highland Quality Approach, an improvement system supporting NHS Highland to improve quality of care based on increasing value. Through this work she built a world-wide network of contacts to share best practice and has hosted multiple study-tours, presented at many key international conferences and has published on both quality improvement at scale and the integration of health and social care.  Elaine coaches and supports teams at Board and Executive level to create value and minimise waste in systems through her works as Executive Sensei for NHS Improvement in England and also as Faculty member of the Institute of Health Improvement. As a committed practitioner of Quality Improvement, Elaine is a certified Lean Leader from Tees, Esk and Wear Valleys having had a close association with the Virginia Mason Institute. Elaine has been awarded a Fellowship by the International Society for Quality in Healthcare ISQua and is a current member of Q Scotland. Elaine has had the opportunity to manage complex systems across the NHS in the UK and also deliver health care and screening in the private sector, working for a number of organisations including the Harley Street Clinic, London, the AMI Group and BUPA. She was a research radiographer on the staff of Guy’s and St Thomas’ Hospitals Medical Schools. Elaine took up position of visiting Professor at the University of the Highlands and Islands supporting the delivery of disperse multi-professional health and care training across the Highlands and Islands, is an active non-executive member of the Ireland East Hospitals Board in Dublin. As a founding member of the Catalysis European CEO Forum, Elaine now continues to connect colleagues across Europe as Faculty, facilitating and supporting the Forum from her base in Scotland.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Peter A. Schein is the co-founder and Chief Operating Officer of OCLI.org. He offers counsel to senior management on organizational development challenges facing private and public sector entities worldwide. Career Anchors was coauthored with Dr. Edgar H. Schein and Dr. John Van Maanen.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Ehrlich is the Chief Executive Officer of the Priscilla Chan and Mark Zuckerberg San Francisco General Hospital and Trauma Center and a Professor of Medicine with the University of California, San Francisco. ZSFG is a 397-bed acute care hospital and a key part of the San Francisco Health Network and the San Francisco Department of Public Health. ZSFG is owned and operated by the City and County of San Francisco, and through its long-standing affiliation with the University of California, San Francisco, serves as a major academic teaching site, the City’s only Level 1 Trauma Center, and its only 24/7 psychiatric emergency department. With its almost 6,000 DPH and UCSF staff and providers, annually ZSFG serves more than 100,000 patients, provides more than 20% of the City’s inpatient care, psychiatric emergency and inpatient services, and almost 365,000 full-scope ambulatory primary and specialty care visits. ZSFG serves all San Franciscans and is focused on its most vulnerable citizens, with the vast majority of its patients on Medicaid, Medicare or uninsured. Prior to her appointment at ZSFG, Dr. Ehrlich served as the Chief Executive Officer, Chief Medical Officer, Vice President of Ambulatory Care Services, founding Medical Director of the Ron Robinson Senior Care Center and Assistant Health Officer for the San Mateo County Health System. Dr. Ehrlich also has extensive background and knowledge of public health policy and finance at all levels of government, having served as Budget and Planning Director for the San Francisco Department of Public Health and a health care analyst within the California State Legislative Analyst’s Office. She is a Lean-certified physician executive with extensive expertise leading and transforming public health care organizations serving diverse and vulnerable populations. During 2019 she led ZSFG’s Epic go-live and beginning in early 2020 its response to the COVID-19 pandemic. Dr. Ehrlich received her BA in Public Policy Studies from Duke University, her Master’s in Public Policy from the Goldman School of Public Policy at the University of California, Berkeley, and her MD from the University of California, San Francisco. She is board certified in Internal Medicine and completed her primary care internal medicine residency at Brigham and Women’s Hospital, a Harvard University-affiliated training hospital. She previously served as the Chair of the Board for the California Association of Public Hospitals, and Chair of the Board for America’s Essential Hospitals. She currently is a Trustee for the California Hospital Association. She continues to practice primary care internal medicine at the Richard Fine People’s Clinic on the ZSFG campus.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Dr. Sherri Brooks is the System Director of Career Development at Baptist Memorial Health Care Corporation. Professionally she has been in leadership roles for over 15 years and is a former associate professor at Arkansas State University where she received her Baccalaureate and Master’s degrees in Communication Disorders. Sherri is also an alum of the University of Kentucky where she earned her Doctorate degree. She has a passion for helping others reach their potential by empowering them to see what’s possible and inspiring them to believe in better so they can own and achieve personally, meaningful success. Sherri strives to live and lead by Dale Dauten’s code: Think like a hero - Who can I help today? Work like an artist - What else can we try? Refuse to be ordinary - Pursue excellence and kill it. Celebrate – but take no credit. She is the wife of Kennen Brooks, mother to six young men, mother-in-law of two, and “Nonna” to one spoiled grandson.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

Mark Hallett, MD is a physician executive and chief medical officer with more than 20 years of progressive and diverse leadership experience in hospitals, ambulatory settings and healthcare systems. Possesses a strong track record of building teams that deliver clinical and operational excellence with demonstrated competencies in medical and operational leadership and performance improvement. An expert in using lean methodologies for improving healthcare safety, quality and value. Leadership philosophy includes a purpose-driven, principle-based servant leadership approach focused on coaching and developing people to improve processes and achieve safer, better, higher-value health care.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.