Becoming A High Reliability Care Organization (HRO) with Dr. Shane Lewis & Julie Wright

Shane D. Lewis, MD

FACS, a general surgeon in Salt Lake City, Utah, serves as the Medical Director

of High Reliability at Intermountain Healthcare overseeing safety, quality,

experience, and clinical risk across a multi-state footprint. Dr. Lewis started

his first business at the early age of five, Shane’s Shoe Shine Shack, and has

been working to buff the scuffs and scrapes of others ever since. With his leadership

and ability to effectively collaborate with others, the organization has

achieved greater reliability of care, and has fostered a fair and just culture

built upon increased transparency. Shane has been persistent in the pursuit to

create a caring and learning organizational culture that supports the mission

of Intermountain and our caregivers.

A proven leader

with operational and governance expertise. Accomplished significant and

sustained improvements in culture, safety, quality and patient experience,

driving down the system rate of harm by over 70% while improving the culture of

safety and rate of reporting by caregivers. Effectively changed the culture of

transparency and trust across Intermountain Healthcare. Led a legislative

collaboration to pass a bill improving healthcare transparency in the State of

Utah. Personal focus on improving care through accountability and empathy for

caregivers. Driven by a lifelong personal mission statement to live life with

charity, humility, and integrity, always striving to make a difference in the

lives of others

Julie Wright is the High-Reliability

Operations Director in Intermountain Healthcare’s Office of Patient Experience.

In this role, she leads teams that support safety, clinical risk management,

and patient experience work across the Intermountain Healthcare system.  Here she applies her expertise to

implement frameworks, processes, and tools that support and empower leaders to

build and sustain a psychologically safe culture for both caregivers and the patients

we serve. 

Julie is a

registered nurse with more than 25 years of experience in patient care,

improvement science, and nursing leadership. She led the design and

implementation of successful safety and high-reliability programs first in

Intermountain Medical Group’s 185 clinics. She then had the opportunity to lead

a system-wide restructure of Safety and Clinical Risk Management and partnering

in the alignment of safety, quality, and experience of care work under one

office. Julie completed a diagnostic excellence fellowship with the Society to

Improve Diagnosis in Medicine and serves on advisory boards for both NQF and

The Leapfrog Group. She currently holds a Bachelor of Science in Nursing and a

Master of Science in Nursing Education.

• Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
• CME credit is available for up to 3 years after the stated release date

Contact CEOD@bmhcc.org if you have any questions about claiming credit.