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Dashboard education “The ability to understand technology is where we’re falling short.” Focus on evidence-based guidelines IS participation in care groups — “They realize they speak very different languages.” Adopting a clinical liaison model Plan, do, study, act — “If it’s not working, we’ll figure out how to make it better.” Source: Myra Davis, SVP & CIO, Texas Children’s Hospital, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

From “hands-on” role to strategic management Coming home to Faith Regional CHIME Boot Camp & CHCIO certification “It was a nice way to advance beyond my years.” MBA in healthcare administration Today’s CIOs — “You have to be able to adjust very quickly.” Transformational vs transactional leaders Source: Brian Sterud, VP of IT & CIO, Faith Regional Health Services, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

About Texas Children’s Hospital Epic in hospitals & clinics Finding the right balance with data access “Don’t underestimate the level you have to go through to the explain data.” Population health Future EDW plans — “The concept of data is never-ending.” Source: Myra Davis, SVP & CIO, Texas Children’s Hospital, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

The “Holy Grail” for portals Security & the industry-wide “Sense of urgency” External penetration tests & internal threat tests Security committee with cross-section representation “We have the platform to have the discussions that we need to have.” Having a CEO who “gets it.” MU 2 attestation with providers Source: Brian Sterud, VP of IT & CIO, Faith Regional Health Services, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

About Faith Regional Being independent — “From an IT perspective, it’s incredible.” Soarian in the hospital, NextGen in clinics EHR evaluation process in Q1 2016 — “We’re exploring our options.” Data flow between hospital & clinics Biggest MU 2 hurdles Leveraging MobileMD to hit thresholds Source: Brian Sterud, VP of IT & CIO, Faith Regional Health Services, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Applying PI principles to helpdesk support Keys to fostering innovation 15 years at Mass General Filling Jim Noga’s shoes — “There was no learning curve.” Past lives in programming & consulting Epic changes — “Our world will be significantly different after we go live.” The “larger value-add” of today’s CIO Source: Keith Jennings, CIO, Massachusetts General Hospital & Physicians Organization, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Role of case managers in pop health ACO pioneer — “We built a lot of history and protocol and function in this area.” 90/10 rule Creating a “hub” for best practices Life as a “recovering programmer” Fostering innovation — “That’s my dessert.” Source: Keith Jennings, CIO, Massachusetts General Hospital & Physicians Organization, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

IT liaison to the clinical team — “It was a great look into operations.” Project management experience with Kaiser Staying out of the weeds & “focused on the more strategic role.” Recruiting challenges “We do our best to grown our own talent.” Keys to staff engagement Source: Mike Canfield, VP of Operations & CIO, Firelands Regional Medical Center, Chapter 3 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

About Mass General & MGPO Governance structure at Partners “Natural tension” between CIOs & CMIOs Going “soup to nuts” with Epic across Partners Live with rev cycle, planning a “staggered wave” for clinicals “We’re hoping for some quick wins.” Facing a major strategic change — “The world changed.” Source: Keith Jennings, CIO, Massachusetts General Hospital & Physicians Organization, Chapter 1 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Creating the right-sized EHR selection team — “We’re not trying to do a backroom deal.” Relying on consultants to fill in the gaps Vendor management — “It’s a whole different relationship now.” Sharing best practices — “I’m a huge fan of stealing shamelessly.” 4 years at Firelands Dealing with a leadership shake-up Source: Mike Canfield, VP of Operations & CIO, Firelands Regional Medical Center, Chapter 2 on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.