Hospitality Daily Podcast

In this episode, Zach Demuth, Global Head of Hotels Research in JLL’s Hotels & Hospitality Group, shares what's going on in the world of luxury travel and hospitality.  Our discussion begins with an in-depth look at the rise of worldwide wealth, changing consumer spending habits, and the increasing demand for unique experiences, all contributing to the current market opportunities for luxury investments. Zach explains how capital from other sectors is moving into hospitality and creating unique experiences for guests, and the secondary effects of this trend that are transforming destinations. Listen in as Zach shares his advice on making the most of these opportunities and how his own career journey has been anything but linear. You won't want to miss our insightful discussion on the future of luxury hospitality innovation and what it means for everyone in the industry. Links: Read JLL's special report: The Evolution of Global Luxury HospitalityFollow Zach here on LinkedIn.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is sponsored by MDO and their new report, Data-driven Strategies to Move Beyond Rooms Revenue.Are you making the most of your business's revenue sources? All of them? Jason Freed, Hospitality Data Evangelist at MDO, and Billy Copelan, Director of Revenue Management at Sea Island Resorts, share their insights on unlocking the full potential of total revenue optimization. From Jason's background as a former journalist to Billy's passion for data and revenue management, their experiences have led them to explore the power of data to grow profitability.Delving into the world of business intelligence and revenue management strategies, we uncover how Sea Island Resorts is using data to optimize its total revenue. Jason and Billy discuss the importance of combining data from all revenue sources, and how Sea Island increased its golf course revenue through customized packages and strategic tee times. Plus, learn how accurate forecasting and understanding ancillary spending can boost profits, like predicting the number of steaks sold each night and identifying which servers excel at upselling.But it's not just about profits; providing value is equally important. We explore how Sea Island Resorts is using data analysis to offer incentives like "Member Monday" and additional discounts at specific times to drive business during slower periods. Discover how they leverage tools like PowerBI for interactive reporting and revenue management strategies to enhance membership experiences and optimize revenue. Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Discover the power of personal development and how it can transform your career in the hospitality industry, as we chat with hotel owner and leadership coach, Rachel Vandenburg. Learn from Rachel's own journey of self-discovery, as she shares the challenges she faced managing people and the turning point that led her to hire a coach. Uncover the keys to self-reflection, understanding your strengths and weaknesses, and applying that knowledge to your leadership style.Level up as a hospitality provider and leader by mastering effective communication, cultivating a leadership mindset, and embracing humility in your journey. Delve into the intersection of hospitality and personal development, focusing on the industry's unique emphasis on person-to-person experiences. Gain valuable insights on fostering healthy debate, empathy in leadership, and personal growth's impact on your professional and personal life. Don't miss this engaging conversation with Rachel, and start your own transformative journey today!Links: Follow Rachel on LinkedInVisit Rachel's websiteListen to Rachel's podcast: The Travel LeaderResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Growing up in a hospitality family business shaped hotel owner Rachel Vandenburg's approach to leadership and customer experience. Inspired by her parent's visionary thinking, Rachel shares what it's like to push the boundaries in the hospitality industry, from opening a Dutch pancake restaurant to building an eight-lane boutique bowling lounge.Listen in as we discuss the crucial role of community in hospitality. Discover how Rachel emphasizes the importance of creating gathering spaces and fostering connections between guests, her insights on customer experience and staff training, and the power of personal touches like birthday marquee signs to create lasting bonds with guests. You won't want to miss this engaging episode full of valuable lessons and inspiring stories from a dedicated hospitality leader.Links: Follow Rachel on LinkedInVisit Rachel's websiteListen to Rachel's podcast: The Travel LeaderBook: The Lonely Century by Noreena HertzResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Deanna Vollmer is the Director of Events and Customer Experience at Questex and shares what she’s learned along her journey so far. We discussed:Deanna's career path (2:25)Discovering the hospitality industry (2:41)First job in meeting planning (4:17)Importance of understanding customer needs in events (6:50)Staying inspired and up-to-date on industry trends (9:22)Incorporating theatrics and unique elements (11:46)Importance of networking and conversations (12:38)Focus on customer experience and differentiation (12:58)Incorporating wellness elements in events (14:19)Follow Deanna on LinkedInResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Josiah shares insights and takeaways from the 2023 NYU Hospitality Industry Investment Conference.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ever wondered what it's like to invest in hotels? Get ready for an eye-opening discussion with Jake Wurzak, founder and CEO of DoveHill Capital Management - a firm with more than $1.5 Billion in assets under management - as we explore the fascinating world of hospitality investment.Join us as we dive into the unique advantages of investing in this asset class, the process of creating a new hotel from the ground up, and the importance of design, creativity, and food and beverage in the hospitality industry. Jake shares his insights on how to create value for investors, the role of brands, and how vertical integration can provide a competitive edge. Don't miss this opportunity to learn from an expert as we uncover the secrets of successful hospitality investment!Links:Follow Jake on LinkedInFollow Jake on TwitterListen to Jake's podcast, Masters of MomentsLearn more about DoveHill Capital ManagementVisit the DoveHill Capital Management WebsiteResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Are you ready to uncover the trends shaping the hospitality industry? Join us as we chat with David Eisen, the editor-in-chief of Hotels Magazine, and explore the strength of segments like extended stay and hoteliers' strategies to break even in a post-pandemic world. We're diving into the upcoming 2023 NYU International Hospitality Industry Investment Conference, discussing working with the media to gain coverage, as well as macroeconomic issues such as inflation and the role of private equity in the hospitality sector. Discover the importance of staying ahead of the curve with investments and upgrades to remain competitive in this ever-changing industry. You won't want to miss this comprehensive look at the current state and future of the hospitality sector.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Get ready to unlock the power of storytelling in hospitality as we chat with Regitse Rosenvinge, a brand storyteller and communication consultant for hotels and hospitality brands. We discuss how a compelling narrative can connect your business to your consumers in a more meaningful way and explore the importance of storytelling in the digital age. Join us as we dive into various channels for sharing your story, from websites to podcasts and social media. Find out how to tap into the history and heritage of your property, and craft a narrative that resonates with your target audience. Don't miss this fascinating conversation, where we uncover the importance of storytelling in the hospitality industry and how it can help set your business apart from the crowd.Reference links: LinkedInWebsiteBook: Storytelling for HotelsResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ready to shake up your understanding of the hospitality beverage and food world? Join me as I sit down with Richard Garcia, the Senior Vice President of Remington Hospitality, to uncover the secret ingredients behind their innovative beverage and food program. Discover why classic cocktails are still stealing the spotlight, and prepare to raise a glass to Richard's prediction for the next big cocktail trend - which he unveils in this episode. But that's not all - we also dive deep into the world of low ABV and non-alcoholic options. Richard sheds light on the growing hype around non-alcoholic spirits and the importance of providing these choices for guests. Together, we explore the data-driven decision-making process that goes into crafting a successful and profitable beverage and food program in hospitality. --Reference: Conversation with Richard Valtr - "Hospitality is eating the world"--Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands