Hospitality Daily Podcast

Parijat Gupta leads online reputation and social media management for Coast Hotels, and in this episode, you'll hear about how a role earlier in her career helped shape how she views communicating with people digitally today. I want you to hear this because we're heading into some of the biggest technology tradeshows in the hospitality industry over the next few weeks, and as we do that I encourage you to think about people and the guest experience first. Follow Parijat Gupta on LinkedInResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What if the key to standing out in a world increasingly dominated by technology and AI is to embrace - and share - our unique stories? Join us in learning from executive coach Andy Ellwood about the importance of knowing and owning your story to create connections and make a lasting impact.Follow Andy on LinkedInFollow Andy on YouTubeFollow Andy on InstagramVisit Andy's websiteResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Could offsites unleash the power of your team - and your hospitality business? Our conversation with executive coach Andy Elwood will leave you with practical insights and fresh inspiration. Andy shares advice on preparation, including pre-event surveys that ensure all voices are heard equally. He also introduces the "Artifact Dinner"– a powerful activity that fosters deep connections among team members by sharing personal stories through small objects.Discover the secrets to creating unforgettable experiences as we discuss the importance of the environment and using available amenities. You'll learn how simple activities like taking a walk around the area can spark creative ideas for unique participant experiences. Plus, we'll reveal the importance of anticipating attendee needs and the magic behind the art of surprise and delight. Follow Andy on LinkedInFollow Andy on YouTubeFollow Andy on InstagramVisit Andy's websiteResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ever wondered how to create a high-performing culture that rewards excellence and drives success? Join me in a fascinating conversation with Loretta Macke, Senior Vice President of Sales at Remington Hospitality, as we uncover the secrets to building a performance culture through incentive programs and events like their Pinnacle Incentive Trip. Loretta shares the incredible impact these experiences have had on their organization, inspiring and motivating staff all year long.We also discuss leadership, mentorship, and finding fulfillment in a career in the hospitality industry. Loretta discusses the company's "RemThrive" program and shares practical tips for ambitious people looking to excel in their careers. Join us as we explore the passion, dedication, and innovative thinking that fuels Remington Hospitality's performance culture together!Learn more about LorettaLearn more about Remington Hospitality's cultureLearn about careers at Remington HospitalityResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Could having a great mentor could propel your hospitality career? In today's episode, we had the pleasure of learning from none other than the person known across the hospitality industry as The Hospitality Mentor, Steve Turk. You'll learn why mentorship matters in hospitality and how it can make a world of difference for those eager to grow in their careers. We'll also explore what it means to mentor others and the importance of self-awareness for leaders in the hospitality industry.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Could engaging the millions of people often overlooked by employers help address the talent shortages in hospitality?Join us as we chat with Jeff Korzenik, Chief Economist at Fifth Third Bank, about the potential of second-chance hiring as a solution to this pressing issue. We discuss the importance of not overlooking individuals with felony and misdemeanor records, and how business leaders can find success in selecting and supporting these individuals, ultimately leading to thriving businesses and outstanding guest experiences.We also explore lessons from Japan on inclusive hiring and how they managed to unearth untapped talent. Jeff shares insights on the country's strategies for growing the female labor force, utilizing guest workers, and including older workers. By looking around the world for inspiration, we can find best practices for inclusive hiring that can make a positive impact on communities and help address the challenges of intergenerational poverty and inequalities. Links:Jeff Korzenik's websiteJeff Korzenik's book: Untapped Talent: How Second Chance Hiring Works for Your Business and the CommunityJeff Korzenik's LinkedIn profileCraig Poole episode: People are the point of impact: How to create new beginnings and empower through leadershipResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Zach Demuth, Global Head of Hotels Research in JLL’s Hotels & Hospitality Group, shares what's going on in the world of luxury travel and hospitality.  Our discussion begins with an in-depth look at the rise of worldwide wealth, changing consumer spending habits, and the increasing demand for unique experiences, all contributing to the current market opportunities for luxury investments. Zach explains how capital from other sectors is moving into hospitality and creating unique experiences for guests, and the secondary effects of this trend that are transforming destinations. Listen in as Zach shares his advice on making the most of these opportunities and how his own career journey has been anything but linear. You won't want to miss our insightful discussion on the future of luxury hospitality innovation and what it means for everyone in the industry. Links: Read JLL's special report: The Evolution of Global Luxury HospitalityFollow Zach here on LinkedIn.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is sponsored by MDO and their new report, Data-driven Strategies to Move Beyond Rooms Revenue.Are you making the most of your business's revenue sources? All of them? Jason Freed, Hospitality Data Evangelist at MDO, and Billy Copelan, Director of Revenue Management at Sea Island Resorts, share their insights on unlocking the full potential of total revenue optimization. From Jason's background as a former journalist to Billy's passion for data and revenue management, their experiences have led them to explore the power of data to grow profitability.Delving into the world of business intelligence and revenue management strategies, we uncover how Sea Island Resorts is using data to optimize its total revenue. Jason and Billy discuss the importance of combining data from all revenue sources, and how Sea Island increased its golf course revenue through customized packages and strategic tee times. Plus, learn how accurate forecasting and understanding ancillary spending can boost profits, like predicting the number of steaks sold each night and identifying which servers excel at upselling.But it's not just about profits; providing value is equally important. We explore how Sea Island Resorts is using data analysis to offer incentives like "Member Monday" and additional discounts at specific times to drive business during slower periods. Discover how they leverage tools like PowerBI for interactive reporting and revenue management strategies to enhance membership experiences and optimize revenue. Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Discover the power of personal development and how it can transform your career in the hospitality industry, as we chat with hotel owner and leadership coach, Rachel Vandenburg. Learn from Rachel's own journey of self-discovery, as she shares the challenges she faced managing people and the turning point that led her to hire a coach. Uncover the keys to self-reflection, understanding your strengths and weaknesses, and applying that knowledge to your leadership style.Level up as a hospitality provider and leader by mastering effective communication, cultivating a leadership mindset, and embracing humility in your journey. Delve into the intersection of hospitality and personal development, focusing on the industry's unique emphasis on person-to-person experiences. Gain valuable insights on fostering healthy debate, empathy in leadership, and personal growth's impact on your professional and personal life. Don't miss this engaging conversation with Rachel, and start your own transformative journey today!Links: Follow Rachel on LinkedInVisit Rachel's websiteListen to Rachel's podcast: The Travel LeaderResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Growing up in a hospitality family business shaped hotel owner Rachel Vandenburg's approach to leadership and customer experience. Inspired by her parent's visionary thinking, Rachel shares what it's like to push the boundaries in the hospitality industry, from opening a Dutch pancake restaurant to building an eight-lane boutique bowling lounge.Listen in as we discuss the crucial role of community in hospitality. Discover how Rachel emphasizes the importance of creating gathering spaces and fostering connections between guests, her insights on customer experience and staff training, and the power of personal touches like birthday marquee signs to create lasting bonds with guests. You won't want to miss this engaging episode full of valuable lessons and inspiring stories from a dedicated hospitality leader.Links: Follow Rachel on LinkedInVisit Rachel's websiteListen to Rachel's podcast: The Travel LeaderBook: The Lonely Century by Noreena HertzResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands