In this episode, we learn from Michelle Duffy, the general manager of the Best Western Novato Oaks Inn.

Michelle shares her secrets to winning the prestigious M.K. Guertin Award 14 years in a row, making her hotel the only Best Western out of over 2,000 to achieve this feat. Learn how Michelle's strategies and dedication have led to exceptional guest satisfaction ratings, employee retention, and business success.

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Learn more about Best Western Novato Oaks Inn
Learn more about Reneson Hotels (the owner/operator of the Best Western Novato Oaks Inn)

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

The Best Best Western Hotel: How We've Won the M.K. Guertin Award 14 Years In A Row - Michelle Duffy, Best Western Plus Novato Oaks Inn