Hospitality Daily Podcast

In this episode, we hear from Jen Barnwell, President at Curator Hotel and Resort Collection, about why and how they did a big reposition and relaunch of their website to lead with experiences.We cover:Jen's journey to independent hospitality [0:56]Why double down on experiences? [3:11]Challenges hotels face in providing experiences [5:25]The opportunity to reframe the travel buying process [8:39]How they decided what to offer [12:43]What data points Jen and her team are watching to guide the program forward [15:12]Marketing and social media benefits [18:40]Links:Follow Jen on LinkedInVisit the Curator Hotel websiteFollow Curator on LinkedInFollow Curator on FacebookFollow Curator on InstagramFollow Curator on TwitterMore episodes on experience you may enjoy:Lessons from Lamborghini: “The Only” Approach to Experience Design - Victoria TaylorExperience Above All - Philippe Zrihen, EnnismoreMy journey to leading experience design - Sara Osias, Auberge ResortsInfusing culture into experiences to create memories - Samantha Hardcastle A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Could select service hotels be an underrated opportunity in hospitality today? In this episode, Mission Hill Hospitality CEO Greg Kennealey makes the case for select service hotels both as a way of providing hospitality and as an investment.We cover: How Greg became interested in select service hotels [0:47]How to create a better guest experience and add value to your investments [2:30]Renovating hotels [4:00]A people-first approach [6:15]Opportunities for hotel brands [8:04]How Mission Hill is acquiring hotels now [11:14]Links:Follow Greg on LinkedInLearn more about Mission Hill Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

"Think like an owner!" I’m sure you’ve heard that phrase before - and maybe even used it yourself. It’s a powerful guiding principle - but in practice, it’s hard to make others feel unless they actually have an ownership stake. In this episode, you’ll hear how Mission Hill Hospitality CEO Greg Kennealey does this at his investment firm. Follow Greg on LinkedInLearn more about Mission Hill Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

How do you balance optimism and realism as a hospitality provider - both leading a company and as you think about your own career? I had the chance to catchup with Mission Hill Hospitality CEO Greg Kennealey to talk about this - and what else he saw at the Lodging Conference this week. Follow Greg on LinkedInLearn more about Mission Hill Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Victoria Taylor is an experience consultant and designer who works with hospitality, luxury, travel, and entertainment brands to become what she calls "The Only.” In this episode, you’ll learn what she means by that … as well as lessons she learned from working with Lamborghini and other luxury clients that any of us can use in how we provide hospitality.Follow Victoria on LinkedInVisit Victoria's website A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Appellation is a new culinary-forward luxury hotel company co-founded by chef Charlie Palmer and Christopher Hunsberger, the former president of Four Seasons Hotels and Resorts. In this episode, we're speaking with Ed Skapinok, the company's chief commercial officer - about how they have designed a modern approach to technology that supports their brand. Ed is on the board of directors for HSMAI, and he previously led sales, marketing, and revenue at Aqua-Aston Hospitality - an award-winning hotel management company. In this episode we cover how to think about technology's ideal state, how technology should support the brand promise, creating more human working environments, qustions to ask, enabling personalization - and much more.Listen to our previous episode with Ed: Culinary-Forward Luxury HospitalityLearn more about AppellationFollow Ed on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Michelle Jensen Session is co-owner of Kensington Investment Group, a family company that owns, renovates, and manages a mix of commercial and hotel properties. On top of that, she is co-founder of Aquarius Hospitality Solutions - and in this episode, you’ll learn what sustainability really is and why it matters, the top misconceptions about sustainability, and the surprising place to begin your journey. Resources mentioned in the podcast:7 Common Objections to Sustainable Practices in the Hotel Industry and Why They Are Wrong (hertelier)Apple ad: 2030 status / Mother Nature (YouTube)Booking.com research on sustainability Links:Follow Michelle on LinkedInLearn more about Aquarius Hospitality SolutionsFollow Aquarius Hospitality Solutions on LinkedInFollow Aquarius Hospitality Solutions on FacebookFollow Aquarius Hospitality Solutions on InstagramIf you liked this episode, you may enjoy our other episodes on sustainability. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Sherry Villanueva is the Founder and Managing Partner of Acme Hospitality, which has three historic hotel properties – two in California’s Gold Country and one in Palm Springs. In this episode, you'll learn about the opportunity with historic properties, how to learn the history of a place, and how to re-interpret properties to be both authentic and timeless.If you liked this episode, check out our other episode with Sherry: How We Created An Award-Winning Collection of Restaurants from ScratchFollow Sherry on LinkedInLearn more about Acme Hospitality Learn more about Acme's hotels: the National Exchange Hotel, the Holbrooke Hotel, and Azure SkyFollow Acme on InstagramFollow Acme on Facebook A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Del Ross is a longtime industry expert, innovator, and leader who currently serves as Senior Advisor with McKinsey & Company, the top global strategy consulting firm. Before that, he led sales and marketing for IHG in the Americas, delivering $12 billion dollars in annual revenue for IHG worldwide - drawing from his earlier experiences at IHG leading e-commerce and distribution. On top of that, he's investing in hotels personally now, so he understands the industry from so many perspectives.From all of this experience, one opportunity for hoteliers stands out above all others: fighting shrinking profit margins with something called "attribute-based selling."In this episode, Del explains how we got to where we are today and what the path forward to healthier profit margins can look like.Read Del's article, "Shrinking Profit Margins May Make Us Stronger Than Ever"Follow Del on LinkedInFollow Del on Twitter A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Over the past few weeks, we've been running a series called San Francisco Sundays - and the series wouldn't be complete without diving into what's going on with hotel investments in California these days. To help us understand this, Craig Sullivan, Founder and President of the California Lodging Investment Conference is joining us to walk us through what he's seeing.Follow Craig on LinkedInLearn more about the California Lodging Investment Conference A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands