Hospitality Daily Podcast

Today we're learning from Denise Dupré, founder and managing partner of Champagne Hospitality, about what it takes to design and deliver remarkable hospitality experiences. Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

How might we reimagine hospitality careers in a way that helps us attract and retain the brightest and most caring people?To help us answer that question, today we're learning from CoralTree Hospitality President Tom Luersen.Tom shares how the pandemic has shifted his approach toward recruiting, the importance of creating an inviting atmosphere for those outside the hospitality industry, and why flexibility is the secret sauce to attracting and retaining great team members.Tom and I then take a look at how market dynamics have influenced student recruitment, and why hospitality should be seen as a compelling career choice rather than a fallback plan. Serving from the heart, loving the work, and viewing hospitality as more than just a paycheck - tune in to hear Tom's insightful take on making hospitality a fulfilling career.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today Tom Luersen, President of CoralTree Hospitality, shares the principles behind what he calls "The Innkeeper Mindset." Tom's back-to-the-basics approach emphasizes personalized service and thoughtful, impactful gestures, fostering deeper connections between hotels and their guests. This is not just about being welcoming; it's about understanding your guests, breaking down invisible barriers and fully immersing yourself in service. After all, isn't hospitality all about making people feel special and cared for?Follow Tom on LinkedInLearn more about CoralTree HospitalityResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

When David Kong retired from his role as the President and CEO of BWH Hotel Group, he was the longest-running CEO of any major hotel company. Today, he's focused on empowering others through DEI Advisors, and in this episode, you'll learn more about this, including lessons he's learned, advice for overcoming something he calls "head trash," making your organization a great place to work, and much more.Links:Learn more about DEI AdvisorsFollow David on LinkedInFollow David on YouTubeSubscribe to David's podcast Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today we're learning from Regitse Rosenvinge about how hospitality providers can create spaces of belonging.Regitse offers a fresh perspective on how we can extend beyond our traditional roles to foster a sense of safety, belonging, and wellness for guests. Listen to her recount the inspiring story of a Copenhagen hotel that managed to create an inviting atmosphere through thoughtful design and a warm tone of voice. We also cover the changing notion of the 'home away from home' concept and how hotels are now focusing on emulating a sense of security and connectivity rather than just duplicating a guest's home. We delve into how technology is reshaping the hospitality industry and how you can forge a successful career within this exciting industry. This episode is a must-listen for those interested in creating unforgettable guest experiences and leveraging the power of storytelling within the hospitality sector.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Join us for an engaging chat with Richard Garcia of Remington Hospitality as we unearth the fascinating narrative of their innovative company project – a recipe book. But this is no ordinary recipe book; it is a window into the culinary treasures of their hotels. The second part of our conversation dives into the transformative power of this project within the Remington Hospitality team. Listen to how this book became a catalyst for uncovering hidden talents and boosting collective morale. Discover how it not only elevated their internal perceptions but also amplified their brand voice in the hospitality industry. As we conclude, we take a moment to reflect on the ripple effect of this unique endeavor and plans for the future. A must-listen for anyone seeking creative approaches to strengthen team spirit and organizational culture.Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

It's Independence Day in the US, and we're celebrating with some timeless wisdom from Richard Garcia, a US Marine Corps veteran, star chef, and the Senior Vice President of Beverage and Food at Remington Hospitality. In this episode, you'll hear why Richard believes there's no room for compromise when it comes to delivering a stellar guest experience, as he shares how he ensures this at Remington.Richard's inspiring talk takes us through the roller coaster of navigating obstacles like short staffing and supply chain issues. He asserts that these shouldn't be used as excuses for a poor guest experience. Instead, he shares his strategy of streamlining menus to keep the quality high. Richard also highlights the increasing significance of guest experience, providing insightful ways to ensure a personalized experience, irrespective of the hotel's class or location. His belief in creating experiences that convert guests into brand ambassadors is a must-hear for anyone in hospitality. So tune in, and let Richard's wisdom guide you towards crafting a best-in-class experience for your guests. Let's go beyond the mundane and create the extraordinary!Listen to our other episodes with Richard on this podcastResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ready to challenge everything you thought you knew about the hospitality industry? Our conversation with Richard Fertig, the founder and Chief Investment Officer at Stomp Capital, will change your perspective. We tackle the age-old practice of adding staff as a solution to hospitality challenges and examine how to add excitement in place of consistency. We invite you to join our debate as we put traditional hospitality methods under the microscope, weighing their value against the possibility of delivering superior guest experiences sans the enormous labor costs. As we traverse continents, we delve into an intriguing comparison between European and American hospitality practices, shedding light on how tipping influences the industry's dynamics. We then bring your attention to an often overlooked, yet powerful aspect of hospitality – the role of scent. This episode is a treasure trove of insights on rethinking your approach to hospitality.Links: Follow Richard on LinkedInLearn more about Stomp CapitalHow a former globe-trotting hedge fund manager now provides bespoke hospitalityResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today we're learning from Richard Fertig, founder and Chief Investment Officer at Stomp Capital, about the importance of staying inspired.Links: Follow Richard on LinkedInLearn more about Stomp CapitalHow a former globe-trotting hedge fund manager now provides bespoke hospitalityResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

I love technology and we're coming off a big week of tradeshows and conferences about technology in hospitality. But our guest today says there's no such thing as "virtual hospitality," and I want you to hear why he says this and what he means because it's an important point to keep in mind as we think about providing hospitality today.David Kong is the founder and principal of DEI Advisors, a nonprofit focused on empowering others. Previously, he was the president and CEO of BWH Hotel Group, and when he retired from that role he was the longest-running CEO of any major hotel company. If anyone has the technical experience and perspective to talk about the role of technology, it's David, as you'll learn in our conversation today.Links:Follow David on LinkedInFollow David on YouTubeSubscribe to David's podcast Learn more about DEI AdvisorsResource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands