Hospitality Daily Podcast

In this episode, Derek De Salvia, Executive Vice President and Chief Customer Officer at Hilton Grand Vacations, shares how HGV is redefining vacation ownership by focusing on flexibility, experiences, and building generational loyalty. From rethinking the traditional timeshare model to delivering unforgettable experiences through the Ultimate Access platform, Derek offers actionable insights into how hospitality leaders can innovate and inspire long-term customer relationships.What You’ll Learn in This Episode:How Hilton Grand Vacations is reimagining vacation ownership to meet the needs of modern travelers.The evolution of timeshares from rigid offerings to flexible, experience-driven models.How HGV leverages the Ultimate Access platform to create unforgettable vacation experiences.Derek’s approach to "Inspired Hospitality" and its impact on guest satisfaction and team culture.The importance of listening to customers and team members to drive innovation.Strategies for building generational loyalty through exceptional service and personalization.Why the role of Chief Customer Officer is critical in shaping customer journeys.The changing dynamics of family travel and what it means for vacation ownership. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Joli Barfield, Cluster Director of Learning at Montage International, shares her journey from education to hospitality training and the unique approaches her company takes to ensure service excellence.Listeners will learn:Joli's career story.The importance of taking leaps of faith.Insights into the ultra-luxury hospitality environment.The significance of company culture and leadership in hospitality.The power of education and continuous learning.The structure and content of Montage and Pendry's new hire orientation program.The role of empowerment and confidence in hospitality training.The importance of listening to guests to create memorable experiences.Different learning modalities and their application in hospitality training. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Masho Khabazashvili shares how her Georgian heritage and involvement with the CHLA Hospitality Foundation have shaped her approach to creating exceptional guest experiences and inspired her vision for the future of hospitality.What You’ll LearnGeorgian traditions, such as "every guest is a gift from God," influence Masho’s approach to hospitality.The role her mother’s hospitality career played in inspiring her passion for the industry.How hands-on experiences with events and feasts in her childhood shaped her skills in guest care and anticipation.Why Masho believes meaningful connections are at the heart of exceptional hospitality.How the CHLA Hospitality Foundation provided her with scholarships, professional development, and career-shaping opportunities.What it’s like to blend cultural traditions with luxury service standards at the St. Regis.Masho’s insights into the future of hospitality and how the industry can continue to innovate while staying rooted in connection.Resources MentionedCHLA Hospitality Foundation: Supporting students with scholarships and professional opportunities.Michael Pace: General Manager at the InterContinental Mark Hopkins San Francisco. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

A few thoughts from my morning commute this week in San Francisco, inspired by "Nobody Knows Anything" from Dror Poleg.For more on this, you may enjoy these other episodes on this show:What I'm Excited About in Hospitality Now - Gilda Perez-Alvarado, AccorCreating "Influence House" - Sébastien Felix, Influence SocietyInvesting in Community: The Power of Education & Programming - Charlie MacGregor, The Social HubHow Our Hotels Become Community Pillars, Delighting Neighbors and Guests Alike - Caitlin Ornitz, Champagne HospitalityRevitalizing Places: How Hospitality Can Be A Catalyst for Community Change - Kara Bartelt, The Hoxton Downtown LASonesta Hotels x Rolling Stone: How Strategic Brand Partnerships Create "Money-Can't-Buy" Guest Experiences - Elizabeth Harlow, Sonesta HotelsWorking With The LeBron James Family Foundation To Empower People Through Hospitality Skills Training - Stephan Bogardus and Tommy Ostrum, Graduate HotelsA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Learn how to earn media coverage that accelerates your career and builds your company from three of hospitality's top media professionals. In this replay of a special LinkedIn Live collaboration between Hospitality Daily and hertelier, you'll discover proven strategies for crafting compelling stories, landing meaningful coverage, and maximizing media opportunities.Our Expert PanelEmily Kanders Goldfischer: Founder & Editor-in-Chief of hertelier, former VP of PR at Loews HotelsNancy Mendelson: Co-founder & Columnist at hertelier, veteran communicator (CBS, Loews Hotels)Josiah Mackenzie: Host & Producer, Hospitality DailyIn This, We Cover:The democratization of media and why it matters now Why compelling stories can come from any level of an organizationHow to craft stories that journalists actually want to cover Tips for interview preparation Common mistakes to avoid Strategies for maximizing media coverage once you get it Special considerations for women in hospitality Action steps to begin Notable Quotes"Speak to express, not to impress." - Nancy Mendelson"Media inspires media... Being in one publication makes you more interesting to other journalists." - Emily Kanders Goldfischer"It is very rarely the CEOs that are the most interesting stories." - Josiah MackenzieResources MentionedBook: "Trust Me, I'm Lying" by Ryan HolidayIndustry podcasts: Hospitality Daily, No Vacancy with Glenn Haussman, Modern Hotelier, Suite SuccessConnect Emily Kanders Goldfischer: LinkedIn, hertelier.comNancy Mendelson: LinkedInJosiah Mackenzie: LinkedIn, Hospitality Daily A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares why independent operators are becoming a driving force in redefining the hospitality landscape.Listen now to learn about:The rise of hybrid hospitality models and their impact on the industry.The power of local impact and how staying small can mean thinking big.Financial opportunities in independent hospitality that might surprise you.The importance of creativity and willingness to try new things in hospitality.How independent hospitality can reflect and support local communities.The role of sustainability and community impact in investment decisions.The economic benefits of tourism and hospitality for local communities.This episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern's latest research report: "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships" to discover actionable insights for your entire team - from general managers to operations and marketing leaders. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares insights into his latest project, The Elene, a hotel designed to connect guests with the community and nature.Listen now to learn about:The vision behind The Elene and its 10-year journey to fruition.The unique features of The Elene, including its recovery garden, outdoor living room, and bike-friendly amenities.The importance of community involvement and how The Elene aims to integrate with the local Napa Valley community.The evolving nature of travel and how The Elene aims to offer a different kind of guest experience.The innovative approach to spa treatments at The Elene.If you liked this, check out: Why Slowing Down Speeds Up Success: Lessons from My Career from Law to Hospitality Leadership - Tim Harmon, Palisades Hospitality GroupThis episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern's latest research report: "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships" to discover actionable insights for your entire team - from general managers to operations and marketing leaders. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Christine Morairty, VP of Brand + Marketing at Palisades Hospitality Group, shares her formula for merging global strategies with hyperlocal execution, ensuring every initiative resonates at the property level.Listen now to learn:The role of education in modern marketing and how to simplify complex marketing concepts for different audiences.The necessity of both immediate tactics and long-term brand building in marketing.How to balance bold brand building with tactical marketing that delivers results in hospitality.The importance of integrating marketing from the ground up rather than treating it as an afterthought.Strategies for building long-term audience loyalty and crafting data-driven stories.The significance of operational buy-in and close collaboration with property teams.How to pivot and prioritize marketing initiatives based on market conditions and business needs.Effective ways to present key metrics and drive financial performance and business results.This episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern's latest research report: "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships" to discover actionable insights for your entire team - from general managers to operations and marketing leaders. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Christine Morairty, VP of Brand + Marketing at Palisades Hospitality Group, shares how hotel operators can help travelers truly immerse themselves in their destination.Listen to learn:How to transform a hotel from just a place to stay into a key part of an unforgettable trip.The importance of collaborating with local businesses to enhance guest experiences.Strategies for curating unique guest experiences that blend tradition with innovation.The role of destination marketing in the hospitality industry.How to balance promoting a region's historical attractions with emerging opportunities.The concept of "intuitive programming" and how it can enhance guest experiences.Examples of successful partnerships and experiential programming from Palisades Hospitality Group's hotel collection, Mosaic.This episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern's latest research report: "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships" to discover actionable insights for your entire team - from general managers to operations and marketing leaders. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares practical ways to build a company culture that prioritizes curiosity and creativity at every level.Listen to learn:How the Palisades office functions more like a studio than a traditional workspaceThe concept of a "learning board" to encourage fresh ideasThe benefits of debriefing team members after travelInsights from Tim's travels to destinations like New Zealand, Iceland, and JapanHow immersing in local culture can inspire new approaches to hospitalityThe impact of architecture and design on guest experienceThe importance of stepping back and trusting your team to achieve resultsIf you liked this, check out: Why Slowing Down Speeds Up Success: Lessons from My Career from Law to Hospitality Leadership - Tim Harmon, Palisades Hospitality GroupThis episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern's latest research report: "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships" to discover actionable insights for your entire team - from general managers to operations and marketing leaders. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands