In this episode, Masho Khabazashvili shares how her Georgian heritage and involvement with the CHLA Hospitality Foundation have shaped her approach to creating exceptional guest experiences and inspired her vision for the future of hospitality.

What You’ll Learn

• Georgian traditions, such as "every guest is a gift from God," influence Masho’s approach to hospitality.
• The role her mother’s hospitality career played in inspiring her passion for the industry.
• How hands-on experiences with events and feasts in her childhood shaped her skills in guest care and anticipation.
• Why Masho believes meaningful connections are at the heart of exceptional hospitality.
• How the CHLA Hospitality Foundation provided her with scholarships, professional development, and career-shaping opportunities.
• What it’s like to blend cultural traditions with luxury service standards at the St. Regis.
• Masho’s insights into the future of hospitality and how the industry can continue to innovate while staying rooted in connection.

Resources Mentioned

• CHLA Hospitality Foundation: Supporting students with scholarships and professional opportunities.
• Michael Pace: General Manager at the InterContinental Mark Hopkins San Francisco.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands