In this episode, Joli Barfield, Cluster Director of Learning at Montage International, shares her journey from education to hospitality training and the unique approaches her company takes to ensure service excellence.

Listeners will learn:

• Joli's career story.
• The importance of taking leaps of faith.
• Insights into the ultra-luxury hospitality environment.
• The significance of company culture and leadership in hospitality.
• The power of education and continuous learning.
• The structure and content of Montage and Pendry's new hire orientation program.
• The role of empowerment and confidence in hospitality training.
• The importance of listening to guests to create memorable experiences.
• Different learning modalities and their application in hospitality training.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands