Hospitality Daily Podcast

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares his journey from law to hospitality, his passion for cycling, and the leadership lessons he's learned along the way.Listen now to learn about:The importance of stillness and mindfulness in leadership and success.How personal passions, like cycling, can contribute to professional clarity and problem-solving.The unique alignment between hospitality skills and personal life skills.Tim's career pivot from being an attorney to entering the hospitality industry.The story behind the founding of Palisades Hospitality.Resources mentioned:Stillness is the Key by Ryan Holiday (book)Unreasonable Hospitality by Will Guidara (book)Setting the Table by Danny Meyer (book)How to Know a Person by David Brooks (book)This episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern's latest research report: "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships" to discover actionable insights for your entire team - from general managers to operations and marketing leaders. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode of San Francisco Sundays, we explore a fresh perspective on hospitality—one that goes beyond restaurants and hotels to focus on community care. Join us as we sit down with Danielle Stowaway, who leads justice and outreach initiatives at Reality San Francisco, a church committed to showing hospitality to everyone, especially those with limited resources.Through her work, Danielle helps provide warm meals to over 300 families weekly, creates safe spaces for unhoused families, and fosters collaborative partnerships with organizations across San Francisco. She shares her journey from working in art and fashion to discovering her calling in community service, emphasizing the importance of listening, collaboration, and showing up for neighbors.Whether you work in hospitality or want to make your community a better place, Danielle’s story will inspire you to think differently about what it means to extend a warm welcome.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his journey of personal development, revealing the key lessons he learned along the way.Listen now to learn:The power of self-awareness in leadership.The impact of having a good coach.The difference between driving results and truly connecting with your team.The importance of understanding your own "triggers."How developing yourself can transform your leadership.The benefits of doing internal work and how it affects both personal and professional life.The significance of building genuine connections with your team.If you enjoyed this, you may also like our other episodes with Anthony:Lessons from Starwood, Kimpton, and IHG in F&B LeadershipWhy Hotel F&B is the Ultimate Creative CanvasBeyond Rooms: Unlocking F&B’s Power in Hotel ProfitabilityKimpton’s Formula for Success: Restaurants, Bars, and Neighborhood Connections A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Angel Hernandez, General Manager at Timber Cove Resort, shares his journey from the high-energy hospitality scene of New York to creating a vibrant community hub in a quiet coastal town in California.Listen now to learn about:The unique challenges and rewards of managing a remote resort and creating a home-like atmosphere for guests.The importance of personalized guest experiences and attentiveness in hospitality.Insights into Angel's leadership style and how he motivates and trains his team to deliver exceptional service.Angel's "3 F's" philosophy: being fun, fair, and firm, and how it guides his approach to hospitality.The importance of community engagement and how it can significantly contribute to any hospitality operation.Examples of community-focused initiatives at Timber Cove Resort, such as complimentary s'mores, local music nights, and emergency shelter during power outages.Here are resources on referrals from Hireology: How many hires can come from referrals, why you aren't getting referrals, and a full episode on "red carpet recruiting."If you liked this episode, you may also enjoy:Sonesta Hotels x Rolling Stone: How Strategic Brand Partnerships Create "Money-Can't-Buy" Guest Experiences - Elizabeth Harlow, Sonesta HotelsSan Francisco's Soul: A Chef's View on Food, Community, and Renewal - Tyler Florence A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his insights on Kimpton and its influence on hospitality, including how it can inspire innovation and creativity today.Listen now to learn about:How Kimpton Hotels pioneered the boutique hotel movement in the US.The importance of chef-driven restaurants and vibrant bars in creating neighborhood hubs.The unique organizational structure at Kimpton that separates hotel and restaurant management.The significance of fostering local partnerships.How to maintain a brand's culture and spirit within a larger corporate structure.The power of hospitality to unite people and create memorable guest experiences.Examples of successful local activations and partnerships at Kimpton properties. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares why food and beverage (F&B) is a crucial component of hotel businesses and how it can significantly impact overall profitability and guest satisfaction.Listen now to learn:The complexities and challenges of managing F&B in a hotel setting.The importance of understanding the economics and financial side of F&B.How to balance costs, labor, and guest expectations in F&B operations.The role of F&B in creating a compelling destination for guests.Key performance indicators (KPIs) to monitor for F&B success.The benefits of integrating guest experience scores from various sources.Also, see our other episodes with Anthony:Lessons from Starwood, Kimpton, and IHG in F&B LeadershipWhy Hotel F&B is the Ultimate Creative Canvas A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his insights on why you should consider a career in hospitality, particularly in the food and beverage sector.Listen now to learn about:The opportunities for growth and mobility within the hospitality industry.The variety of creative and exciting roles available in food and beverage within hotels.How working in a hotel setting allows for diverse and innovative event planning.The benefits of having a built-in audience with hotel guests.The potential for collaboration with other hotel departments to launch unique initiatives.Examples of thematic and seasonal events that can be organized in a hotel setting. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In today’s competitive hospitality landscape, attracting and retaining top talent has become a strategic advantage. In this special sponsor bonus episode, we're learning from Adam Robinson, CEO of Hireology, about innovative recruiting tactics that can help hotels and hospitality leaders transform their hiring process into a true competitive edge. From refining the application experience to streamlining communications, Adam shares data-backed insights and actionable steps to turn your recruitment process into a "red carpet" experience for candidates.Whether you're a general manager or a corporate leader, tune in to learn how to navigate the unique hiring challenges in hospitality and build a team that drives success well into 2025 and beyond.Resources:Survey of Hospitality Job Seekers by HireologyHotel Food & Beverage Hiring research by HireologyThe Hospitality Hiring Best Practices Checklist by HireologyOur previous episode with Adam: How To Hire Great People, Faster A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his insights on the strategic importance of F&B in hospitality and his experiences at Starwood, W Hotels, Kimpton, and IHG.Listen now to learn about:The role of food and beverage in creating atmosphere and driving business in hospitality.Anthony's career journey and key learnings from his time at Starwood and W Hotels.The importance of company culture and how Starwood fostered a strong, cohesive culture across its properties.The concept of brand innovation and how W Hotels implemented seasonal changes to enhance guest experiences.The impact of brand identity on employee pride and guest perception.The balance between flexibility and maintaining brand standards in hospitality.Also check out: Anthony's episode on Tuesday's Thanks with Brian Proctor A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, we dive into the powerful impact of AI on the hospitality industry and how it’s reshaping everything from guest interactions to digital marketing. We're learning from Adam Wallace, CEO of Spherical, who has more than 15 years of experience leading hospitality marketing innovation. Together, we explore practical strategies for hoteliers to stay ahead in an AI-driven world without losing the human touch that defines great hospitality.In this episode, we cover:AI’s Expanding Role in HospitalityThe Concept of "AI Slop"The Power of Authentic StorytellingGenerative AI and Search OptimizationEffective Use of Paid Media in an AI WorldLinks & Examples:Ritz-Carlton “Late Checkout” CampaignSpherical's Website and Project PortfolioRosewood Limited Edition Trailer2010 Roger Smith Shorts TrailersRosewood Limited Edition CampaignReturning to New York in September, in styleThere's more than meets the eyeButler CharmValentine's Day Fun A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands