In this episode, Adele Gutman, the former head of sales, marketing, and revenue at The Library Hotel Collection, shares her journey of driving guest satisfaction to the top of the charts through team empowerment and operational excellence - and the impact that had on demand and revenue.

You may also enjoy these with Adele:

• Stop Fighting Fires: Building a Culture of Problem Solvers in Your Hotel (podcast)
• Watch Us Build an AI Bot to Answer Hotel Reviews (YouTube)

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands