In this episode, Christine Morairty, VP of Brand + Marketing at Palisades Hospitality Group, shares how hotel operators can help travelers truly immerse themselves in their destination.Listen to learn:How to transform a hotel from just a place to stay into a key part of an unforgettable trip.The importance of collaborating with local businesses to enhance guest experiences.Strategies for curating unique guest experiences that blend tradition with innovation.The role of destination marketing in the hospitality industry.How to balance promoting a region's historical attractions with emerging opportunities.The concept of "intuitive programming" and how it can enhance guest experiences.Examples of successful partnerships and experiential programming from Palisades Hospitality Group's hotel collection, Mosaic.This episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern's latest research report: "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships" to discover actionable insights for your entire team - from general managers to operations and marketing leaders.Send Josiah a text Sign up for the Mint Pillow newsletter and start receiving the independent hotel industry’s freshest newsletter today. Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares practical ways to build a company culture that prioritizes curiosity and creativity at every level.Listen to learn:How the Palisades office functions more like a studio than a traditional workspaceThe concept of a "learning board" to encourage fresh ideasThe benefits of debriefing team members after travelInsights from Tim's travels to destinations like New Zealand, Iceland, and JapanHow immersing in local culture can inspire new approaches to hospitalityThe impact of architecture and design on guest experienceThe importance of stepping back and trusting your team to achieve resultsIf you liked this, check out: Why Slowing Down Speeds Up Success: Lessons from My Career from Law to Hospitality Leadership - Tim Harmon, Palisades Hospitality GroupThis episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern's latest research report: "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships" to discover actionable insights for your entire team - from general managers to operations and marketing leaders.Send Josiah a text Sign up for the Mint Pillow newsletter and start receiving the independent hotel industry’s freshest newsletter today. Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares how his experiences in the restaurant and hotel industries have shaped his vision for exceptional guest experiences.Listen now to learn:How lessons from the restaurant world, like the power of storytelling and embracing spontaneity, can revolutionize hotel operations.Tim's unique approach to balancing consistency with creativity in hospitality management.The importance of hands-on leadership and building a culture of trust and empowerment.A framework for aligning exceptional guest experiences with achieving financial returns.The diversity and independent spirit within Palisades Hospitality Group's portfolio.Criteria for taking on new projects and the importance of alignment with partners.The significance of spending time at properties to understand their energy and dynamics.How motivating employees and providing a platform for their success leads to better financial results.If you liked this, check out: Why Slowing Down Speeds Up Success: Lessons from My Career from Law to Hospitality Leadership - Tim Harmon, Palisades Hospitality GroupThis episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern's latest research report:Send Josiah a text Sign up for the Mint Pillow newsletter and start receiving the independent hotel industry’s freshest newsletter today. Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Christine Morairty, VP of Brand + Marketing at Palisades Hospitality Group, shares her journey through the hospitality industry, highlighting the importance of people, places, and mentorship in shaping her career.Listen now to learn:The impact of key mentors and colleagues in Christine's career.Insights from her experiences working with Starwood and W Hotels in New York.The significance of event-driven marketing and brand activation.How constructive feedback can pivot and enhance career growth.The benefits of taking career opportunities in different destinations.The importance of internal culture and employee experience in hospitality.The value of long-term projects and building momentum within a company.The role of collaboration and avoiding silos in a successful team environment.This episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern's latest research report: "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships" to discover actionable insights for your entire team - from general managers to operations and marketing leaders.Send Josiah a text Sign up for the Mint Pillow newsletter and start receiving the independent hotel industry’s freshest newsletter today. Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Tim Harmon, founder and CEO of Palisades Hospitality Group, shares his journey from law to hospitality, his passion for cycling, and the leadership lessons he's learned along the way.Listen now to learn about:The importance of stillness and mindfulness in leadership and success.How personal passions, like cycling, can contribute to professional clarity and problem-solving.The unique alignment between hospitality skills and personal life skills.Tim's career pivot from being an attorney to entering the hospitality industry.The story behind the founding of Palisades Hospitality.Resources mentioned:Stillness is the Key by Ryan Holiday (book)Unreasonable Hospitality by Will Guidara (book)Setting the Table by Danny Meyer (book)How to Know a Person by David Brooks (book)This episode is brought to you with support from Sojern, the all-in-one platform that helps more than 10,000 hotel companies worldwide excel across marketing, operations, and guest experience. Want to know how successful hotels are unifying their approach to drive better results? Download Sojern's latest research report: "Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships" to discover actionable insights for your entire team - from general managers to operations and marketing leaders.Send Josiah a text Sign up for the Mint Pillow newsletter and start receiving the independent hotel industry’s freshest newsletter today. Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode of San Francisco Sundays, we explore a fresh perspective on hospitality—one that goes beyond restaurants and hotels to focus on community care. Join us as we sit down with Danielle Stowaway, who leads justice and outreach initiatives at Reality San Francisco, a church committed to showing hospitality to everyone, especially those with limited resources.Through her work, Danielle helps provide warm meals to over 300 families weekly, creates safe spaces for unhoused families, and fosters collaborative partnerships with organizations across San Francisco. She shares her journey from working in art and fashion to discovering her calling in community service, emphasizing the importance of listening, collaboration, and showing up for neighbors.Whether you work in hospitality or want to make your community a better place, Danielle’s story will inspire you to think differently about what it means to extend a warm welcome.Send Josiah a textA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his journey of personal development, revealing the key lessons he learned along the way.Listen now to learn:The power of self-awareness in leadership.The impact of having a good coach.The difference between driving results and truly connecting with your team.The importance of understanding your own "triggers."How developing yourself can transform your leadership.The benefits of doing internal work and how it affects both personal and professional life.The significance of building genuine connections with your team.If you enjoyed this, you may also like our other episodes with Anthony:Lessons from Starwood, Kimpton, and IHG in F&B LeadershipWhy Hotel F&B is the Ultimate Creative CanvasBeyond Rooms: Unlocking F&B’s Power in Hotel ProfitabilityKimpton’s Formula for Success: Restaurants, Bars, and Neighborhood ConnectionsSend Josiah a text Sign up for the Mint Pillow newsletter and start receiving the independent hotel industry’s freshest newsletter today. Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Angel Hernandez, General Manager at Timber Cove Resort, shares his journey from the high-energy hospitality scene of New York to creating a vibrant community hub in a quiet coastal town in California.Listen now to learn about:The unique challenges and rewards of managing a remote resort and creating a home-like atmosphere for guests.The importance of personalized guest experiences and attentiveness in hospitality.Insights into Angel's leadership style and how he motivates and trains his team to deliver exceptional service.Angel's "3 F's" philosophy: being fun, fair, and firm, and how it guides his approach to hospitality.The importance of community engagement and how it can significantly contribute to any hospitality operation.Examples of community-focused initiatives at Timber Cove Resort, such as complimentary s'mores, local music nights, and emergency shelter during power outages.Here are resources on referrals from Hireology: How many hires can come from referrals, why you aren't getting referrals, and a full episode on "red carpet recruiting."If you liked this episode, you may also enjoy:Sonesta Hotels x Rolling Stone: How Strategic Brand Partnerships Create "Money-Can't-Buy" Guest Experiences - Elizabeth Harlow, Sonesta HotelsSan Francisco's Soul: A Chef's View on Food, Community, and Renewal - Tyler FlorenceSend Josiah a text Sign up for the Mint Pillow newsletter and start receiving the independent hotel industry’s freshest newsletter today. Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares his insights on Kimpton and its influence on hospitality, including how it can inspire innovation and creativity today.Listen now to learn about:How Kimpton Hotels pioneered the boutique hotel movement in the US.The importance of chef-driven restaurants and vibrant bars in creating neighborhood hubs.The unique organizational structure at Kimpton that separates hotel and restaurant management.The significance of fostering local partnerships.How to maintain a brand's culture and spirit within a larger corporate structure.The power of hospitality to unite people and create memorable guest experiences.Examples of successful local activations and partnerships at Kimpton properties.Send Josiah a text Sign up for the Mint Pillow newsletter and start receiving the independent hotel industry’s freshest newsletter today. Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, Anthony Torres, one of the hospitality industry's top food and beverage leaders, shares why food and beverage (F&B) is a crucial component of hotel businesses and how it can significantly impact overall profitability and guest satisfaction.Listen now to learn:The complexities and challenges of managing F&B in a hotel setting.The importance of understanding the economics and financial side of F&B.How to balance costs, labor, and guest expectations in F&B operations.The role of F&B in creating a compelling destination for guests.Key performance indicators (KPIs) to monitor for F&B success.The benefits of integrating guest experience scores from various sources.Also, see our other episodes with Anthony:Lessons from Starwood, Kimpton, and IHG in F&B LeadershipWhy Hotel F&B is the Ultimate Creative CanvasSend Josiah a text Sign up for the Mint Pillow newsletter and start receiving the independent hotel industry’s freshest newsletter today. Take my State of Hotel Industry Survey now to get insights on challenges, priorities, and opportunities in hospitality today.A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands