Hospitality Daily Podcast How My Place Hotels Uses Training & Development to Drive Guest Loyalty and Business Growth - Sarah Dinger, My Place Hotels
Jul 17, 2025
Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares her expertise on leveraging training and development to enhance guest experience and loyalty. She discusses how comprehensive training programs, like My Place University, are pivotal in empowering staff and promoting cross-functional skill growth. The conversation also covers innovative strategies for employee retention and leadership engagement, emphasizing the importance of collaboration in achieving long-term success in the hospitality industry.
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Training Drives Guest Loyalty
- Training and development must be central to the organization to drive consistent guest experience.
- Positive guest experiences foster brand personality and long-term guest loyalty.
Use Cross-Functional Training
- Use online curriculums like My Place University to educate all hotel staff levels.
- Encourage cross-department learning to empower employees to grow and aspire in their careers.
Leadership Team Supports Properties
- Deploy a leadership development team to frequently visit properties for hands-on training and support.
- Use these visits to build collaborative relationships and share best practices across properties.