Hospitality Daily Podcast

“We’re tuning into the future of work and how we can provide hospitality in this new environment”- Elise HofmanToday we’ll hear from Elise Hofman, who shares how Zoku, a hospitality brand based in the Netherlands, is taking advantage of the flexible working environment many companies now provide to provide hospitality in new and creative ways. You can download the whitepaper she mentioned here. 👉 Question of the day: How could you help provide hospitality in this new era of distributed workforces? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read the full feature story on Zoku here, and check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“You might be new to a city, but you’re already going to have connections with us.”- Elise HofmanElise Hofman is a manager at Zoku, a hospitality brand based in the Netherlands. Part of their brand mission is to fight loneliness and help their guests feel a part of the community. I wanted to know specifically how they’re doing that, and Elise explains in today’s episode.👉 Question of the day: What could you do to help your guests establish links to your community? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read the full feature story on Zoku here, and check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“A lot of people in our country are so burned out right now. I want to help them see what it’s like to have fun through providing hospitality.” - Stan KennedyStan Kennedy is the Chief Operating Officer of Remington Hotels, a management company with 120 hotels under management. In this episode, he shares why he’s focused on bringing the fun back to hospitality, and a fun challenge Remington introduced to help them do this. As Adele Gutman pointed out before, hospitality staff have been in pain and there’s a real opportunity to show leadership in making work in this industry fun again. 👉 Question of the day: How could you bring some fun into your workplace today?Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read the full feature story on Stan Kennedy here, and check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Clay Bassford, the founder of Bespoke Sound, is on a mission to help hospitality brands create exceptional experiences through what he calls “music identity design.” In today’s episode, he shares how he did this for Stanly Ranch, one of California’s best new resorts.Listen to learn:* The need for distinct identities throughout large properties* Creating an overarching theme for the property* The litmus test of great music design* How they used Spotify playlists to extend the brand experience (this was genius!) This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Music just might be one of the most underrated aspects of hospitality today. I don’t know about you, but it’s one of the first things I notice and sets the stage for my experience in a hotel or restaurant. Today, I’m excited to introduce you to Clay Bassford, founder of Bespoke Sound, who is mission to help hospitality brands create exceptional experiences through world-class music design.“It's one of our five senses, so as a hotelier being cognizant of how we can control the impact that sound has on our guests is huge.” “Music can make people feel safe, connected, and part of a community or tribe. It has these really affirming qualities when done well. But if music is done wrong, it can do the opposite - it can make us feel anxious, alienated, and uncomfortable.”What’s the soundtrack to the hospitality you provide? This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“Guests now realize they can have a pizza at their door in 20 minutes instead of the 45-minute wait for a delivery from one of the big guys.” I love stories of people coming up with new ways of providing hospitality because they’re paying attention to guest needs. This episode is brought to you by Shiji Group who connected me with Jason Kaminski, Regional Food and Beverage Director at American Liberty Hospitality in Texas. Jason told me how he's launching his own in-house F&B brand after watching how guests kept ordering food using delivery apps. By observing this behavior - and understanding the capabilities he had in-house - he came up with a way to both meet guests’ needs and drive more revenue for his company.Listen to today’s episode to learn what he did - or read the full case study here on HotelOperations.com. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

I asked Dylan Beaumont about a hotel that inspired him recently, and he said 11 Mirrors Design Hotel in Kyiv.“If hospitality is about showing warmth, comfort, and a home away from home, they're doing it better than anyone else.”“There is heroism in providing service when no one would expect you to do it.” This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Dylan Beaumont is a general manager at a hotel in Eugene, Oregon. I’ve followed him for a while on social media, and recently had the chance to speak with him about how he thinks about providing exceptional hospitality. In his view, great hospitality is rooted in taking the time to interact with guests, listen to them, and influence their day. Sounds great, right? But I wanted to know more and asked him what gets in the way of providing hospitality like this. “It could be anything going on in your life that you bring into work that day. You need to be able to let go of that. If you bring those concerns in, it's going to impact your guest interactions.”For Dylan, his commute to work is a key time to be able to do this. Listen to how he designs his commute and morning routine to set the right tone in today’s episode. Then do yourself a favor and follow Dylan on LinkedIn here. What does your morning routine look like? This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Yesterday, Adele Gutman shared the story about how her hotels topped guest satisfaction lists - and today she explains more about how to think about the guest review scores for your properties.Hospitality Daily is brought to you by HotelOperations.com, which shows you how to empower your teams to deliver results. Check out the recent guide to using LinkedIn to attract talent, tell your story, and create opportunities. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Adele Gutman and her team at The Library Hotel Collection achieved some pretty extraordinary results:* Their 4 hotels in NYC earned placement in the top 4 spots on TripAdvisor in a city with hundreds of exceptional hotels* Their Aria Hotel in Budapest was the #1-rated hotel in the world on TripAdvisor in 2017, out of more than a million accommodations on the platform* The Library Hotel Collection as a whole had the highest overall online review scores in the world according to a brand study by ReviewProHow did they do it? Adele shares the behind-the-scenes story in today’s episode. Hospitality Daily is brought to you by HotelOperations.com, which shows you how to empower your teams to deliver results. Check out the recent guide to using LinkedIn to attract talent, tell your story, and create opportunities. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands