Hospitality Daily Podcast

Scott Curran is the Chief Operating Officer of Reneson Hotels, an owner and operator of branded and independent hotels in California that are at the top of guest satisfaction charts. We spoke recently about the power of technology to empower staff and delight guests - and Scott has a unique perspective as both a hotel company COO and the co-founder of GuestEQ, a hotel operations technology platform.I asked him about how he achieved best-in-class guest satisfaction ratings at his hotels, and he told me about how they’ve digitized their operational workflow in a way that provides more visibility and accountability for everyone.In today’s episode you’ll learn:* The email he gets each morning* What this provides him with* The mutual accountability that comes from transparency👉 How could you digitize operations to enable both management visibility and mutual accountability? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Scott Curran is the Chief Operating Officer of Reneson Hotels. Today, he’s sharing with us some of the challenges he’s seen with technology as a hotel owner and operator that he’s now addressing in his other role as co-founder of GuestEQ, a hotel operations technology platform.In today’s episode you’ll learn:* The biggest problem he’s seen with technology as a hotel operator* Designing for ease of use* The gold standard for technology usability👉 How are you making technology easier for your teams to use?Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“Hotel staff are being pushed to the limit. Leaders need to not only show empathy but gratitude.”Brian Proctor is an exceptional hospitality leader who held executive roles at Starwood, Evolution Hospitality, and BridgeStreet - where he was Chief Operating Officer - before founding Leeds Hospitality Group. Brian is also the host of Tuesday's Thanks - a podcast that features people showing gratitude for those who made an impact on their careers. This theme of thankfulness is top of mind as it is Thanksgiving week here in the US, and I asked Brian about the role of thankfulness in providing hospitality. Listen to today’s episode to hear his thoughts.Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

It’s Thanksgiving Day here in the US, and I know you might be one of those hospitality heroes on the front lines providing hospitality, so thank you. David Jurcak is the President of Grand Hotel in Michigan. I had asked him how he maintains high morale among his teams, and what he told me was very fitting for today.In today’s episode you’ll learn:* How David’s mom shaped how he thinks about gratitude today* A memorable experience early in his career as a front desk agent* How to make a “thank you” more memorable and meaningful* The gratitude program David uses at his hotel* Creating a culture of gratitude 👉 How can you thank and recognize your team today?Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read David Jurcak’s full story here, or check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“The fact that we are serving you is what makes your holiday happen.”Tomorrow is Thanksgiving here in the US, and this week is typically one of the busiest travel weeks of the year. Usually, on this show, we talk about how to provide hospitality but we're going to do something a bit different today that might either benefit you as a guest somewhere – or if you're working outside the industry understand what it's like to be providing hospitality on holidays like these. Maria Navarro has worked on the front lines of food and beverage and recently wrote an article recently on this topic. In today’s episode, she shares her thoughts on what we can all keep in mind as both providers and recipients of hospitality during the holidays. Read Maria’s article: What The Hospitality Industry Doesn’t Tell You About The Holiday SeasonHospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

I’m always intrigued by unique hotel amenities because they are a small way to show remarkable hospitality and create something worth talking about. In today’s episode, Richard Garcia, Senior Vice President of Food and Beverage at Remington Hotels, shares a simple amenity that stands out from his travels - and what made it so meaningful.👉 What’s a creative amenity like this you can offer to surprise and delight your guests? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read Richard Garcia’s full story here, or check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Richard Garcia is a veteran of the US Marine Corps, a star chef, and now, Senior Vice President of Food and Beverage at Remington Hotels. Today, he shares with us:* Why he will never cut corners on providing a great guest experience* The tradeoffs he will make to ensure they don’t cut corners* Guest experience expectations pre-pandemic vs today* What providing a great guest experience can look like at various types of hotels* Benefits of delighting your guests 👉 What changes might you need to make to ensure you don’t cut corners on the guest experience? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read Richard Garcia’s full story here, or check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

When I spoke with Remington Hotels SVP of Food & Beverage Richard Garcia earlier this summer, he had just pulled up some stats before we talked. “In the past few months, we’ve had over half a million visitors - and that’s a half a million opportunities I have.” In today’s episode you’ll learn: * What opportunities Richard sees in each of these touchpoints* How the hotel industry has stripped away services that used to be offered on the rooms side of the business - and how F&B can make up the slack* The opportunity with F&B in creating more touchpoints while on property* Why “personalizing the guest experience” doesn’t have to be complicated (and one way to easily do this)* How personalized service can increase through each class of hotels👉 Question of the day: How are you using food & beverage as an opportunity to engage new guests and show hospitality to more people? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read Richard Garcia’s full story here, or check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Susan Barry led sales and marketing teams at Starwood Hotels before founding Hive Marketing, where today she helps hotel brands, management companies, and owners refine their message and better communicate their value. One of the ways she does this is by investing in content creation, digital media, and storytelling both for her hotel clients and for her business as the host of the (excellent and entertaining) Top Floor podcast. This show isn’t about marketing per se, but I wanted to share Susan’s experience because no great hospitality concept gets off the ground without someone selling the vision to investors, brands, management companies, and/or other participants. So if you are a participant in the hospitality industry, you’ll want to hear her advice because the way you tell your story will affect your capacity to provide hospitality to the world. 👉 Question of the day: How are you investing in telling your story to other industry participants in a way that helps you serve more people? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

“We’re tuning into the future of work and how we can provide hospitality in this new environment”- Elise HofmanToday we’ll hear from Elise Hofman, who shares how Zoku, a hospitality brand based in the Netherlands, is taking advantage of the flexible working environment many companies now provide to provide hospitality in new and creative ways. You can download the whitepaper she mentioned here. 👉 Question of the day: How could you help provide hospitality in this new era of distributed workforces? Hospitality Daily is brought to you by HotelOperations.com, which helps you empower your teams to delight guests and drive profits.Read the full feature story on Zoku here, and check out the guide to using LinkedIn to attract talent and tell your story. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.hospitalitydaily.comA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands