

Hospitality Daily Podcast
Josiah Mackenzie
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Mentioned books

Mar 17, 2023 • 4min
The future looks a lot like today - Tamara Mims, Four Sisters Inns
Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares the big reason behind why she thinks the future should and will look a lot like the present. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Mar 16, 2023 • 5min
Impress people with the details - Niki Wade
Niki Wade is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. In this episode, she shares a story of how she impressed a group of hotel guests by paying attention to the details. What could this look like for you? A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Mar 15, 2023 • 5min
Developing empathy and winning people over by working alongside them - Niki Wade
Niki Wade is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. In this episode, she shares what she's learned through working with colleagues in other departments. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Mar 14, 2023 • 5min
Recruiting and hiring around core values - Travis McPherson, Four Sisters Inns
Travis McPherson is the Chief Operating Officer at Four Sisters Inns. In this episode, he shares how his organization hires around core values to ensure better service and a better employee experience. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Mar 13, 2023 • 6min
Balancing consistency with being locally unique - Tamara Mims, Four Sisters Inns
Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares how she thinks about balancing consistency across her portfolio with being unique and relevant in each location. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Mar 10, 2023 • 5min
Don't nickel and dime your guests - Tamara Mims, Four Sisters Inns
Tamara Mims is the President & CEO of Four Sisters Inns. Whenever I stay at a Four Sisters property, I appreciate all the free amenities they provide and it increases my feeling of loyalty to the brand. In today's episode, Tamara explains why she does this. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Mar 9, 2023 • 5min
What I learned as CEO working in the back of the house for a week - Tamara Mims, Four Sisters Inns
Tamara Mims, President & CEO of Four Sisters Inns, spent a week working in the kitchen of one of her properties because of a staffing shortage during the pandemic. In this episode, she shares what she learned through the process. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Mar 8, 2023 • 7min
My journey from Marketing Director to CEO - Tamara Mims, Four Sisters Inns
Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares what she learned about guest relations working as marketing director and other roles on her journey to becoming CEO. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Feb 16, 2023 • 11min
How we are providing hospitality outside the walls of our hotels - Christian Lundén, Nordic Choice Hotels
Christian Lundén, hospitality entrepreneur at Nordic Choice Hotels, discusses providing hospitality outside hotel walls. Topics include offering services in guests' homes/workplaces, co-working spaces, expanding hotel amenities, and engaging with communities.

Feb 15, 2023 • 8min
What I learned at a career fair
I wanted to know what job seekers thought about working in hospitality, so I went to a career fair in San Francisco. Here's what I learned. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands


