Hospitality Daily Podcast Stay WEIRD: How hospitality leaders can create a culture of belonging - Shelley Brown
Today, we're learning from Shelley Brown.
We've been talking about recruiting and hiring and engaging people in hospitality for years, but what's beneath all of that is creating a culture of belonging. The very best hospitality leaders I know focus on this because they know that if you welcome people to your teams well, and make them feel like they belong they will not only stay engaged and do their best work - but will help you recruit other talented people.
Shelley began her career in hospitality, and in this episode, you're going to hear the early experiences that shaped her view on all of this, the importance of belonging and psychological safety, the "belonging equation," the W.E.I.R.D. framework for creating a culture of belonging - and the importance of continually practicing and aligning around values that foster a culture of belonging.
- Learn more about Shelley's work on her website
- Read Shelley's book: Weird Girl Adventures from A to Z
Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands