Enterprise Knowledge COO Joe Hilger speaks with Ashu Roy, CEO of eGain Corporation. eGain is a leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve the customer experience, optimize service processes, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs. In this conversation Joe and Ashu talk about a knowledge-powered customer engagement suite that uses AI and findability to provide fast answers to customer service, customer self-service, employee experience, and sales inquiries. They also discuss how eGain can reduce handling time and be used as a recruitment tool, as well as its aim to combine knowledge management and graphs to create living knowledge and trust. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠enterprise-knowledge.com⁠. EK's Knowledge Base: ⁠https://enterprise-knowledge.com/knowledge-base/⁠ Contact Us: ⁠https://enterprise-knowledge.com/contact-us/⁠ LinkedIn: ⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠ Twitter: ⁠https://twitter.com/ekconsulting⁠

Enterprise Knowledge CEO Zach Wahl speaks with Evan Shenkman, Chief Knowledge and Innovation Officer at law firm, Fisher Phillips. Fisher Phillips implements KM activities that involve improving processes behind the scenes, collaborating with clients, trying innovative solutions, and incorporating data analytics; as CKIO, Evan focuses on making attorneys more efficient through enhanced collaboration and innovation with their clients. Evan has over 10 years of experience in Knowledge Management, and has been at Fisher Philips for 3 of them. In this conversation, Evan discusses Knowledge Management and the outcomes it strives for, including smarter, faster, better, more consistent, and higher quality results. Editor's Note: After recording this podcast, it was announced that Evan and his firm had been working with legal AI company Casetext to help develop the first Reliable AI Legal Assistant, “CoCounsel,” and Fisher Phillips was the first major law firm to deploy that GPT-4-powered technology. The KM and Legal Innovation needle keeps charging forward at Fisher Phillips. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Editor's Note: This episode was recorded in late 2022. Since then, Adrienne has joined the digital and content strategy practice at Evolving Web, a Drupal-focused web design and development agency, as a Senior Digital Strategist In this episode, Enterprise Knowledge CEO Zach Wahl speaks with Adrienne Smith, former Associate Director of Knowledge Management at Ubisoft. She was responsible for helping teams share knowledge, collaborate, and innovate within the organization and worked with multiple disciplines to emphasize that collective intelligence is important in order to create the optimal work experience. Adrienne also worked to make sure teams understood the benefits and importance of knowledge sharing in actively promoting and cultivating a culture in which failure is accepted in order to drive innovation. After six years leading various KM functions at Ubisoft, Adrienne recently joined a Drupal-focused web design and development agency to build out their digital and content strategy practice. Alongside an interdisciplinary team of designers, developers, and strategists, Adrienne is providing client-facing services including information architecture, taxonomy development, and content governance, as well as internal KM and process optimizations, from implementing digital asset management to streamlining lead evaluations and RFP responses. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Enterprise Knowledge CEO Zach Wahl speaks with Gary Wyatt, Senior Group Knowledge Manager at HSBC, a global financial services organization that serves over 40 million customers worldwide. Gary is an award-winning knowledge management consultant with over 22 years of diverse experience across multiple roles, countries, languages, and industries, and he is focused on delivering tangible, measurable results for his clients. In conversation with Zach, Gary discusses the importance of a user-centered mindset in achieving KM success, the value of networking with other KM professionals, and the benefits of implementing holistic solutions instead of relying on technology alone as a "quick fix." Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Enterprise Knowledge CEO Zach Wahl speaks with Bill Balko, former Chief Knowledge Officer at Defense Information Systems Agency (DISA). DISA, a Department of Defense combat support agency, provides information technology and communications support to any individual or system contributing to the defense of the United States. Bill, who has been at DISA since 2007, discusses the importance of fostering knowledge management within the government and between government organizations, and speaks about embedding knowledge capture into the work people do every day in order to achieve the "Holy Grail of knowledge management, data management, organizational management, and workforce development: all of that working in concert." Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this very special episode of Knowledge Cast, CEO Zach Wahl speaks with fellow EKers Joe Hilger and Rebecca Wyatt about the resurfacing trend of Enterprise KM Portals.  Listen as three of knowledge management's leading voices discuss the common challenges and use cases these portals can address, the best combinations of core components, and what's so exciting about the new-and-improved KM Portals gaining prevalence today (hint: personalization and context might have something to do with it). To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Enterprise Knowledge CEO Zach Wahl speaks with Sandrine Krasnopolski, Knowledge Management Director at Fragomen, the largest immigration law firm in the world. With 25+ years of experience in immigration, people, project, and knowledge management, Sandrine specializes in successfully leading teams, implementing knowledge management initiatives, and developing process efficiencies to support optimal client service and insightful content development. In conversation with Zach, Sandrine discusses the unique role of knowledge management at Fragomen as an incubator and delivery system for knowledge and as a revenue generating venture. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Enterprise Knowledge CEO Zach Wahl speaks with Taylor Paschal, Senior Knowledge Manager at Noom, a consumer-led digital health company that helps people live healthier, happier lives. Over the course of her 4 years at Noom, the Knowledge Management program has supported more than 3,000 employees by building a knowledge base of over 11,000 articles, developing relationships with hundreds of SMEs and stakeholders from across the company, and aligning with training initiatives delivered as integrated experiences across Knowledge and Learning Management Systems. Taylor is a KCS-Certified Knowledge Management practitioner specializing in implementing and scaling cutting-edge KM programs. She focuses on company-wide solutions that support business outcomes, deliver engaging content experiences, and optimize workflows to enable the participation of diverse audiences in knowledge sharing and learning. In conversation with Zach, Taylor discusses the opportunities and challenges in implementing a new KM technology within her organization, the benefits of a KM approach that walks the line between people and technology, and where KM does (and should) sit within the enterprise. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

Enterprise Knowledge CEO Zach Wahl speaks with Maureen "Mo" Weinhardt, Director of Knowledge Management & Content Creation at Mach49, a growth incubator for global industries. An avid learner, Mo’s passion for developing exceptional people, programs, and content inspires her work to improve complex organizational systems and support dynamic, cross-functional teams.  In conversation with Zach, Mo discusses how the scope of Knowledge Management affects daily meetings, KM's role in managing the technical stack at Mach49, the creation and curation of learning content, and much more. Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization. To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting

In this episode, we present the live recording of KMWorld 2022's Closing Keynote. Enterprise Knowledge CEO Zach Wahl speaks with a guest panel about their thoughts on this year's event and ideas for future events. Featuring: Phaedra Boinodiris, Principal Consultant for Trustworthy AI at IBM Jean Claude Monney, Digital Workplace & KM Advisor at The Monney Group, LLC Gloria Burke, Global Director of Knowledge Management at Slalom Larry Prusak, Author of The Smart Mission - NASA's Lessons for Managing Knowledge, People, and Projects To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠. EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠ Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠ LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠ Twitter: ⁠⁠https://twitter.com/ekconsulting