Carrie Boron - Contracted Senior Knowledge Management Analyst at the W.K. Kellogg Foundation
Sep 14, 2023
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Carrie Boron, contracted Senior Knowledge Management Analyst at the W.K. Kellogg Foundation, discusses the importance of delivering information and knowledge effectively. They explore challenges of breaking up content, communication channels, and the role of AI in knowledge management. They also share their exciting journey into knowledge management and the importance of sharing knowledge for social good.
Fostering a knowledge sharing culture is a key objective at WK Kellogg Foundation, involving activities like establishing communities of practice and encouraging teams to share internal knowledge products.
Optimizing search and discovery within the organization is prioritized at WK Kellogg Foundation, leveraging AI and faceted enterprise search to improve information retrieval and exploring the potential of AI to enhance discoverability.
Deep dives
Fostering a Knowledge Sharing Culture
One of the main objectives of knowledge management at WK Kellogg Foundation is to foster a knowledge sharing culture. This involves educating people about the importance of knowledge sharing and providing guidance on how to do it effectively. Activities include establishing communities of practice, assisting with file management and chapter learning, and encouraging teams to share internal knowledge products.
Optimizing Search and Discovery
Another key objective is to optimize search and discovery within the organization. This includes leveraging AI and implementing faceted enterprise search to help employees find information more easily. The focus is on improving metadata and tagging, organizing knowledge in a way that improves search results, and exploring the potential of AI to enhance discoverability.
Sharing Knowledge Beyond the Organization
WK Kellogg Foundation is committed to sharing knowledge beyond its own walls. They partner with organizations like IssueLab to make knowledge products available to the public. This involves ensuring that resources are publicly accessible, properly cited, and representative of the foundation's mission. By sharing knowledge, they aim to contribute to positive social change and inspire collaboration across organizations.
Engaging Leadership and Creating Short-Term Wins
To make a knowledge management program successful, it is essential to engage leadership and demonstrate the value of KM. This can be achieved by creating short-term wins and proving the impact of KM through tangible actions. Identifying low-lift areas where KM can provide immediate benefits and showing real-life examples of how it can address organizational challenges are effective strategies for gaining leadership buy-in.
Enterprise Knowledge CEO Zach Wahl speaks with Carrie Boron, a contracted Senior Knowledge Management Analyst at the W.K. Kellogg Foundation (WKKF). WKKF, now one of the largest philanthropic organizations in the United States, was founded in 1930 to provide all children with an equal opportunity to thrive. Carrie Boron guides the Knowledge, Data & Learning team on the design and implementation of KM processes and systems to help answer the foundation’s call for greater knowledge sharing; she strives to equip people dedicated to advancing social good with the knowledge, skills, and people connections they need to do their best work.
In their conversation, Carrie discusses the importance of using different mediums and communication modes to cater to different learning styles, and the value of capturing and raising up knowledge from individuals at all levels of the organization, not just leadership. Additionally, Carrie highlights the significance of seeking feedback and acting on it, as well as involving people from the beginning when implementing new technologies.