Stan Garfield - KM Author, Speaker, and Founder of the SIKM Leaders Community
Sep 27, 2023
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Stan Garfield, KM Author, Speaker, and Founder of the SIKM Leaders Community, discusses the importance of reusing knowledge and enabling decision-making. He also highlights the significance of sharing mistakes in knowledge management and fostering collaboration and innovation. The integration of knowledge management with other disciplines and the speaker's retired life and non-K.M. interests are also explored.
Creating a culture that encourages knowledge sharing and learning from mistakes is essential for successful KM.
Deep dives
The Purpose of Knowledge Management
The purpose of Knowledge Management, according to Stan Garfield, is to foster the reuse of intellectual capital, enable better decision-making, and create conditions for innovation. Content contribution without reuse is not useful. Effective knowledge usage improves decision-making. KM should stimulate innovation.
Enabling Better Decision-Making
A common mistake organizations make is not leveraging knowledge to make informed decisions. Stan Garfield cites an example from HP where poor decision-making occurred due to a lack of awareness and knowledge sharing. Establishing processes that encourage reviewing previous experiences and reusing knowledge can lead to better decision-making.
Creating a Knowledge-Sharing Culture
Overcoming the fear of sharing mistakes and fostering a culture that celebrates learning from them is essential for successful KM. Organizations need to create an environment where sharing failures is encouraged and employees are not penalized. Leaders play a crucial role in setting the tone and creating a safe space for knowledge sharing.
Culture Change and KM
Culture change is vital for KM success, but it often takes a backseat in organizations. Stan Garfield emphasizes the importance of prioritizing culture change and convincing organizations that it is foundational to KM. A culture that encourages knowledge sharing and celebrates learning from mistakes fosters a successful KM environment.
Enterprise Knowledge CEO Zach Wahl speaks with Stan Garfield: KM Author, Speaker, and Founder of the SIKM Leaders Community. Stan spent 8 years at Deloitte leading communities and enterprise social networking. Prior to that, he spent 25 years at HP, Compaq, and Digital Equipment Corporation. Stan launched Digital’s first knowledge management program in 1996, helped develop the corporate KM strategy for Compaq, and led the Worldwide Consulting & Integration Knowledge Management Program for HP.
Stan has published over 900 articles on leadership, innovation, knowledge management, communities of practice, enterprise social networks, and social media. He is also the author of the Profiles in Knowledge series featuring knowledge management thought leaders.
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