Our special Financial Week coverage continues with Nationwide CTO Jim Fowler. We’re bringing this episode back from 2020 because it’s chocked full of powerful insights and wisdom that are still true today. Jim helps us understand the true meaning of “digital transformation” and just as importantly, understand the necessity of transforming company culture to be more unified and thereby impactful. Enjoy! Tune in to learn:Why taking the jobs that no one else wants will propel your career. (01:02) The scope of work for the CTO at Nationwide (06:05) Why Digital Transformation is the most overused and most misunderstood term in the industry. (09:28) How Nationwide thinks about dividing the work between AI and their employees. (25:10) How we’re going to handle the masses of data now being collected (37:30) What is YearUp and how is it helping? (40:42) Mentions:Career Advice for My Younger Selt - By Jim Fowler​​From West Point to the C-Suite of Johnson & Johnson With CISO Marene AllisonYearUp NonProfit Open Tech Jobs at NationwideIT Visionaries is brought to you by Salesforce Platform. Did you know, streaming now on Salesforce+ you can watch “Legends of Low Code”? In this series three teams of Trailblazers race to build the best low-code app. Check this out... Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

Upleveling the customer experience is a primary focus for legacy financial company, Prudential Financial. Stacey Goodman, EVP, and CIO at Prudential Financial describes what digital transformation looks like at a company with 145 years of history. She explains how her strategy for tech innovation is wed to what customers desire and delves into Prudential’s new way of thinking about team building and innovation. Enjoy this episode! Tune in to learn:About the opportunity Goodman seized by joining Prudential  (08:27)What Goodman is excited about bringing to the business (15:40)  Challenges and roadblocks Prudential is constantly overcoming (20:48)Attracting and retaining talent (23:05)IT Visionaries is brought to you by Salesforce Platform. Did you know, streaming now on Salesforce+ you can watch “Legends of Low Code”? In this series three teams of Trailblazers race to build the best low-code app. Check this out... Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

​Will practicing for an interview increase the chance of success for software engineer candidates? Mohit “Mo” Bhende, Co-Founder and CEO of Karat, suggests that allowing candidates to redo their interviews and providing feedback leads to higher success rates. Listen in to learn how Mo’s background as an executive at Microsoft led him to create a more effective interviewing process and how Karat is working with Serena Williams to help more Black software engineers break into the industry through its Brilliant Black Minds program.Tune in to learn:The purpose of Karat and its Interviewing Cloud (05:38) Why Karat offers redos for every candidate’s interview (08:38) How the use of data can improve engineering hiring, including supporting Black candidates (17:30) What Karat has discovered to make the interview process more effective  (32:54) Mention:Karat’s Brilliant Black Minds programIT Visionaries is brought to you by Salesforce Platform. Did you know, streaming now on Salesforce+ you can watch “Legends of Low Code”? In this series three teams of Trailblazers race to build the best low-code app. Check this out... Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

Can AI truly make the world a better place? Mike Betzer, Hypergiant's CEO, shares how Hypergiant uses AI to shore up vital infrastructure, support the US military, and more. Learn more about how the software company will sometimes create hardware solutions to show the good that AI can do.Tune in to learn:Hypergiant’s process for solving problems with AI (07:27) About the need to invest in infrastructure (11:45) How AI can help important decisions be made in real time (13:10) How AI can be used to offset the impact of carbon (15:41) How Hypergiant will create hardware/AI solutions to show what can be done (20:12) IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

What key factors make the tech products you use great? SC Moatti, Founder of Products That Count and Managing Partner at Mighty Capital, offers a wealth of knowledge from her experiences in the VC and tech worlds about creating fantastic products. She also shares that understanding function, design, and how to be a great leader are all a part of making an outstanding Chief Product Officer.Tune in to learn:Three measures to define what makes a great product (12:09)The characteristics of a great Chief Product Officer (17:22)The skills it takes to be a Chief Product Officer (21:34) A framework for thinking about how to create good products (32:05) How much should product development prioritize function over form (37:21) More about SC’s personal life, including musical talents, and advice for her younger self (43:53) Mentions:"Mobilized" by SC Moatti“The Growth Mindset” IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

Do people really need to be very educated about crypto? Dan O’Prey, CPO of Crypto at Bakkt, suggests that crypto education is less important than creating beneficial products that are easy to use. Listen in for more insights concerning the blockchain and crypto arenas. Tune in to learn:What Bakkt provides (04:39)How Bakkt helps people get involved with crypto (11:46) The benefits of Bitcoin and the blockchain (25:56) How banks are now leaning into crypto (34:17)  IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

Is it better to build your own foundation or build upon already strong foundations? Heather Shoemaker, the CEO and Co-Founder of Language I/O, shares how her company’s tool selects the best translation engine and then supplements that service with terminology specific to each customer/company. Learn how her passion for languages led to learning to code and eventually co-founding Language I/O.Tune in to learn:How does Language I/O solve the complex reality of translating languages? (11:00)How does Language I/O integrate into customer service platforms (23:07) What other industries/applications could language I/O help with? (24:48)  Are humans starting to support bots to serve customers? (31:39) How does language I/O both embrace Wyoming and remote work? (33:32)  IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

How much of business success is about conviction? Raj De Datta, the CEO of and Co-Founder of Bloomreach, believes very strongly that we’re in “a first-party world” and that Bloomreach is set up to thrive in this environment. Tune in as Raj shares Bloomreach’s compelling story: “Bloomreach was a rocket ship and then it was nearly dead, and… it’s a rocket ship again.”Tune in to learn:What’s Raj’s book “The Digital Seeker” about? (03:02)How does Bloomreach help design personalized customer experiences? (06:09)How does AI and data science help create these personalized experiences? (09:57)Can success ever be a problem? (17:01)What does Raj see as the future of personalization?  24:19:Are we in a first-party environment? 27:50:Mentions:“The Digital Seeker: A Guide for Digital Teams to Build Winning Experiences”“Beyond the Status Quo With Raj De Datta, CEO and Co-Founder of Bloomreach” (Business X Factors podcast)IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

Can you imagine a future where contacting customer service does not elicit a groan or sigh of despair? This is the future that CEO Rowan Trollope is creating at Five9. Their cloud-based platform integrates modern AI and machine learning to efficiently intake customer problems and match them to effective customer solutions. Saving the business world almost a quarter of a trillion dollars annually in customer service costs is the goal and hiring for intellectual curiosity is part of the solution. Tune in to learn:What is Five9 and what does it do? (6:45)How we all benefit from fully integrated and automated customer service solutions. (8:55)How can the learnings of one industry serve all others by using AI? (17:11)How is machine learning empowering the democratization of technology through no-code solutions like Five9?  (22:35)How do we hire for the problems of the future? (31:23)How radically and how quickly can the customer service aspect of all businesses be transformed? (38:59)IT Visionaries is brought to you by  Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

What creates growth in a company — a flashy or a practical approach? Shailesh Kumar, SVP and Head of Technology at ClickUp, contends that a practical mindset helps companies scale. He also chats about how to organize teams, help them run efficiently, and set up a system so that different teams can learn from each other. Also, Shailesh shares a little about his passion for woodworking.Tune in to learn:What interested Shailesh in ClickUp? (03:47)How does Shailesh advise companies to consider scaling? (07:54)How does ClickUp deal with security, including with 3rd-party apps? (17:17)How does Shailesh attract and retain talent?  (22:45)Mentions:“Top Data Security Trends for 2022”IT Visionaries is brought to you by  Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.