IT Visionaries

What drives a company toward winning? Manjula Talreja, SVP and Chief Customer Officer of PagerDuty, shares how the company has evolved into an “operations platform in a digital-first environment” to help businesses create positive experiences for its customers. Tune in to learn from Manjula about how PagerDuty’s “proactive” approach to support customers leads to wins internally and for the companies it serves.Tune in to learn:About PagerDuty and what the company does (00:30)Why driving customer experience is vital for brand loyalty (04:59)How PagerDuty is saving lives (16:11)What brought Manjula to PagerDuty (19:39)IT Visionaries is powered by Salesforce Platform and Dreamforce 2022. Catch the news and insights coming out of Dreamforce this year for free on salesforce.com/plus. Content will start rolling on September 20th. Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

On an international scale, is it possible to make hiring, contracting, and paying workers a more smooth and cohesive process? Yaron Lavi, CTO of Deel, claims it’s easier now than ever before with Deel. Also, tune in to hear how Yaron sets up his interview process to make great hires for his teams.Tune in to learn:What is Deel and how does the company improve the hiring process (02:04)How Yaron interviews engineers (13:02) How “put the customer first,” according to Yaron, is more than business saying for Deel (21:37) About how customer needs lead to where Deel directs its attention (27:50)What was the craziest IT problem Yaron’s solved (35:00) IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

Shy of having a crystal ball to predict the future, venture capitalists have to rely on other skills to determine what companies to fund. With a decade of experience, Insight Partners Managing Director Thomas Krane knows how to spot innovative startups that are bringing a significant value-add to the market. Just as importantly, he’s also looking for CEOs that understand the market value and how to make their product profitable. Learn more about the next generation of software VC!Tune in to learn:About How Insight Partners has grown in the last decade (08:43)Where the best innovation are in new startups for security, DevOps, or automation (15:09) How 10x is the standard improvement rate for NextGen Cybersecurity development (22:06)What factor is enabling the break-neck speed of tech innovation (28:22)About Thomas’ career hop from the astronomy lab to venture capital (34:14)Where Thomas looks to find the next big thing to invest in (39:40)Mentions:“The Biggest Mistakes Companies Make With Cybersecurity—and How to Avoid Them” (article in The Wall Street Journal)Why Your Code is My Code with Sonatype’s Derek Weeks (prior podcast episode of IT Visionaries)IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

Does current media output alter the way consumers think about information? Dr. David Bray, a Distinguished Fellow at The Stimson Center, explains that the media that people take in does change consumers’ thoughts. Tune in to learn how he suggests future tech can help improve people’s critical thinking skills.Tune in to learn:(07:11) About David’s viewpoint that technology must be seen as a “tool” (17:44) How to combat polarization (21:51) About the loss objectivity in news media (33:40) David’s interest concerning “triangulating” information Mentions:"The Social Dilemma"  (Film)Iain M. Banks (Novelist) David’s report (referenced at 44:50) IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

The IT world has many talented innovators, but they often work with outdated or overly complex software systems. Kit Colbert, the Chief Technology Officer at VMware, asserts that the virtualization company is helping set the table for these developers to flourish. Tune in to hear Kit explain how the synergistic relationship between VMware and its customers creates an “ecosystem” of innovation.Mention:“Top Data Security Trends for 2022” (Salesforce research report)Tune in to learn:What VMware does (05:47) What Kit has seen as effective practices to oversee various technologies (12:43) What Kit is excited about in the VM industry (24:18) About Kit’s experience with vMotion (38:45) IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

Is it the concept or the process that truly sets great companies apart from the rest? Borya Shakhnovich, the CEO of the workflow automation company airSlate, suggests that entrepreneurs are better served improving on an imperfect idea rather than trying to create the perfect one. Tune in to hear about the “kaizen” approach that airSlate takes toward innovation.Tune in to learn:About airSlate (04:15)About the “kaizen” approach to building software at airSlate (19:13)How Borya measures success at airSlate (24:05) About Borya’s leadership style (28:54) IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

Is telemedicine the future for reproductive healthcare? Carrie SiuButt, CEO of SimpleHealth, suggests that increased virtual reproductive healthcare will enhance traditional approaches to care. Listen in to learn how Carrie’s personal health journey has also guided her career path.Tune in to learn:(00:38) SimpleHealth's mission, including using data to offer dynamic healthcare(16:37) How differing state telehealth regulations are a challenge (19:45) About the future of telemedicine for reproductive healthcare  (21:37) How to build the right team for success  Mentions:“Blink: The Power of Thinking Without Thinking” by Malcolm GladwellIT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

Even if everyone could easily develop their own applications, would that really be a good thing? Mike Fitzmaurice, Chief Evangelist & VP-North America of WEBCON, points out that low-code solutions, like those offered by WEBCON, work well in experienced hands. Tune in to hear Mike’s myth-busting takes on low-code and no-code solutions and what he sees as the realistic promise of these sorts of development tools.Tune in to learn:The distinction between low-code and no-code tools (05:40)Why Mike believes ‘citizen development” needs guardrails (09:24) How low-code tools help developers move more quickly (14:01) How companies can use low-code tools successfully (30:33) Mentions:"WEBCON 2022 Predictions: The year of low-code and development shakeups" (VMblog.com article, written by Fitzmaurice)"4 Common Reasons Low-Code projects Fail"  (InformationWeek article by Fitzmaurice)“Seven Trends Reshaping IT” (Salesforce report)About the Guest:BIO: “Responsible for developing WEBCON’s North American presence, evangelizing its Business Process Suite, and advocating overall best practices in workflow and business process automation, digital transformation, and citizen-assisted development. Fathered SharePoint evangelism at Microsoft, and was a critical part of growing it from an internal startup to an enterprise mainstay. Frequent and sought-after speaker at industry conferences, webinars, and symposia. Key force multiplier for others' work in marketing, competitive sales, partner relations, and engineering.”IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

The increasing complexity of software systems has made it challenging for service providers to maximize efficiency and reduce technical debt. Marcin Kurc, the Co-founder and CEO of Nobl9, claims that these companies can find help in the burgeoning market of SLOs (service-level objectives). Tune in to hear the software innovator explain why SLOs are saving service providers precious resources and helping them maintain customer satisfaction.Definitions: five 9s: “The five-9s term indicates how many ‘9’s there are in the uptime calculation. For example, saying something is up (and available) 99.99% of the time would be four nines. Five nines mean something is available 99.999% of the time or it only has downtime of 5.26 minutes per year.” (404 Tech Support article by Jason, 05/10/2012) SLA (service-level agreement): “A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a critical component of any technology vendor contract.” (CIO Article by Stephanie Overby and Lynn Greiner and Lauren Gibbons Paul, 07/05/17)SLO (service-level objective): “Within service-level agreements (SLAs), SLOs are the objectives that must be achieved — for each service activity, function and process — to provide the best opportunity for service recipient success.” (Gartner glossary)SRE (site reliability engineering): “SRE leverages operations data and software engineering to automate IT operations tasks, and to accelerate software delivery while minimizing IT risk.” (IBM Cloud Education, 11/12/20)Tune in to learn:About Nobl9 and how it was founded (04:23) About service-level objectives (SLOs) (06:33) What the market demand is for SLOs (23:47)Marcin’s advice for startup founders (33:42)IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.

The rapid advancements in camera and data storage technologies serve humanity more than simply feeding us our favorite entertainment in higher definition. To wrap up our communications series, Fredrik Nilsson, VP of the Americas for Axis Communications, stops by the show to illustrate a multitude of ways the company’s software and cameras are making the world a safer place. From detecting fires to locating the perpetrators of crimes, Axis’ technology brings their customers a greater degree of speed and precision while cutting costs.Tune in for Fredrik's explanation about how automation is enhancing the future of security.Tune in to learn:About the tech behind network security on IP-based cameras (08:04)How Axis cameras can prevent forest fires (15:22)How evolving technology is driving security costs down (25:44)How automation at Axis is reducing costs in the security industry (35:00)Mention:"Surveillance Cameras Help in Stamping Out Wildfires"This episode is a special part of our technology in communications series. Check out our episodes with: Phenix Real Time Solutions https://youtu.be/c0-97798P4UComcast https://www.youtube.com/watch?v=f6Judy2YqtEZayo Group https://youtu.be/Vu080hl_CmQAxis Communications https://youtu.be/CuyfwpQjOsIIT Visionaries is powered by Salesforce Platform. If this episode makes you want to go deeper into the data security world, check out Salesforce.com/datasecurity and download the IT Guide to Data Security and Governance to learn how to protect your customer data with Salesforce Security Portfolio.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- Brightspot is the leading content management platform built for modern teams. Your content lifecycle - from ideation to archival - moves faster, handling any volume, variety, or velocity with ease. Unlike legacy platforms that demand heavy dev work and struggle with scale, Brightspot is user-friendly, endlessly customizable, and enterprise-ready. Think dynamic, modern experiences, shipped in minutes—not months. Trusted by some of the world’s leading tech organizations, Brightspot reduces total cost of ownership, boosts productivity, and gives you the governance, security, and performance your teams need. Visit brightspot.com/ITVisionaries to learn more.---This episode was produced by the team at Mission.org and brought to you by Brightspot.