IT Visionaries

The increasing complexity of software systems has made it challenging for service providers to maximize efficiency and reduce technical debt. Marcin Kurc, the Co-founder and CEO of Nobl9, claims that these companies can find help in the burgeoning market of SLOs (service-level objectives). Tune in to hear the software innovator explain why SLOs are saving service providers precious resources and helping them maintain customer satisfaction.Definitions: five 9s: “The five-9s term indicates how many ‘9’s there are in the uptime calculation. For example, saying something is up (and available) 99.99% of the time would be four nines. Five nines mean something is available 99.999% of the time or it only has downtime of 5.26 minutes per year.” (404 Tech Support article by Jason, 05/10/2012) SLA (service-level agreement): “A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well as remedies or penalties should agreed-on service levels not be achieved. It is a critical component of any technology vendor contract.” (CIO Article by Stephanie Overby and Lynn Greiner and Lauren Gibbons Paul, 07/05/17)SLO (service-level objective): “Within service-level agreements (SLAs), SLOs are the objectives that must be achieved — for each service activity, function and process — to provide the best opportunity for service recipient success.” (Gartner glossary)SRE (site reliability engineering): “SRE leverages operations data and software engineering to automate IT operations tasks, and to accelerate software delivery while minimizing IT risk.” (IBM Cloud Education, 11/12/20)Tune in to learn:About Nobl9 and how it was founded (04:23) About service-level objectives (SLOs) (06:33) What the market demand is for SLOs (23:47)Marcin’s advice for startup founders (33:42)IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

The rapid advancements in camera and data storage technologies serve humanity more than simply feeding us our favorite entertainment in higher definition. To wrap up our communications series, Fredrik Nilsson, VP of the Americas for Axis Communications, stops by the show to illustrate a multitude of ways the company’s software and cameras are making the world a safer place. From detecting fires to locating the perpetrators of crimes, Axis’ technology brings their customers a greater degree of speed and precision while cutting costs.Tune in for Fredrik's explanation about how automation is enhancing the future of security.Tune in to learn:About the tech behind network security on IP-based cameras (08:04)How Axis cameras can prevent forest fires (15:22)How evolving technology is driving security costs down (25:44)How automation at Axis is reducing costs in the security industry (35:00)Mention:"Surveillance Cameras Help in Stamping Out Wildfires"This episode is a special part of our technology in communications series. Check out our episodes with: Phenix Real Time Solutions https://youtu.be/c0-97798P4UComcast https://www.youtube.com/watch?v=f6Judy2YqtEZayo Group https://youtu.be/Vu080hl_CmQAxis Communications https://youtu.be/CuyfwpQjOsIIT Visionaries is powered by Salesforce Platform. If this episode makes you want to go deeper into the data security world, check out Salesforce.com/datasecurity and download the IT Guide to Data Security and Governance to learn how to protect your customer data with Salesforce Security Portfolio.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Think for a minute about the millions of photos, messages, and videos flying around the world every second. Behind all of that data lies a company like Zayo Group, which provides communications infrastructure. At the helm of reducing latency, securing data, and driving innovation is EVP and CIO, Ginna Raahauge. Tune in as she brings her 28 years of experience as a CIO and CTO to this insightful conversation.Tune in to learn:What is on the horizon for low latency data-center connectivity (04:41)What CIOs really want (08:47)How to adapt to increasing consumption and demand (20:34)How Ginna continues to drive innovation at Zayo (21:32)How to power digital twin experiences and how to growing demand in multiple verticles (29:25)The unplanned evolution of Ginna’s career in tech (34:32)Mentions:Marketing Trends Episode with Zayo Group’s SVP & CMO Kimberly Storin: Using ABM as a Driver for Business GrowthThis episode is a special part of our technology in communications series. Check out our episodes with: Phenix Real Time Solutions https://youtu.be/c0-97798P4UComcast https://www.youtube.com/watch?v=f6Judy2YqtEZayo Group https://youtu.be/Vu080hl_CmQAxis Communications https://youtu.be/CuyfwpQjOsIIT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In the communications world, it doesn't get much bigger than Comcast. With three massive arms of the business, including NBC Universal, Comcast Cable, and Sky, Comcast touches millions of customers every day. As Comcast's EVP, CTO, and CIO, Rick Rioboli is responsible for providing excellent customer service, innovating future technologies, and curating the next generation of technical professionals. Learn more about his servant leadership style and the aggressive way Comcast is training current and future technologists that keep Comcast on the cutting edge of all they do.Also, check out the rest of our communications series featuring companies covering a broad spectrum of connectivity, latency, networking, and surveillance with leaders from Zayo, Phenix Real Time Solutions, and Axis Communications.Tune in to learn:How Comcast is shifting from using AI on products to also on the business end (10:27)About Comcast’s 10G service (12:59)How the future of customer service is personalized and proactive (19:00)About the flywheel of good company culture (24:33)How to develop world-class tech talent (27:36)What’s one of the craziest IT problems Rick has ever solved (39:07)Mentions:"Raising the Stakes at Comcast with CIO Rick Rioboli"(First episode of IT Visionaries)Comcast 10G Comcast Grows to CodeThis episode is a special part of our technology in communications series. Check out our episodes with: Phenix Real Time Solutions https://youtu.be/c0-97798P4UComcast https://www.youtube.com/watch?v=f6Judy2YqtEZayo Group https://youtu.be/Vu080hl_CmQAxis Communications https://youtu.be/CuyfwpQjOsIIT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What is more annoying than watching the big game, texting your friends about it, and then realizing they’re ahead of you by 30 seconds? More than just being annoying, latency actually prevents certain business transactions, like remote-betting or live virtual voting, from occurring. As an avid sports fan and former NHL Board of Governors member Roy Reichbach, CEO of Phenix Real Time Solutions, immediately saw the massive potential for this company. Learn more about how the future for Phenix includes unlocking incredible experiences in the metaverse, as wild as you can imagine, including dancing on stage with Kanye. This is a special part of our Communications Series on #ITVisionaries. Tune in to learn more in this series about the frontier of connectivity, streaming, and communications from experts and executives at companies including Comcast, Zayo, and Axis Communications! Tune in to learn:How Phenix is solving latency issues in video streaming (04:45)What re-analyzing and seeking to improve WebRTC looked like (09:23)How Phenix is built to handle the wide range of video quality, up to 16K (14:02 )How Roy became  involved with Phenix (24:29)That Phenix has the speed to be able to run real-time virtual auctions with in-person bidders (29:24)How Phenix is keeping up with the aggressive pace of innovation (32:56)This episode is a special part of our technology in communications series. Check out our episodes with: Phenix Real Time Solutions https://youtu.be/c0-97798P4UComcast https://www.youtube.com/watch?v=f6Judy2YqtEZayo Group https://youtu.be/Vu080hl_CmQAxis Communications https://youtu.be/CuyfwpQjOsIIT Visionaries is brought to you by Salesforce Platform. Did you know, streaming now on Salesforce+ you can watch “Legends of Low Code”? In this series three teams of Trailblazers race to build the best low-code app. Check this out... Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Hyper-scale security detection and response master Dave “Merk” Merkel, the Co-founder and CEO of Expel, is a self-proclaimed “security-nerd.” Merk explains that staying ahead of the hackers and ransomware requires a multi-pronged strategy, including an informed C-suite, intelligent technologists, and excellent tech. Tune in to learn from Merk how every password and multi-factor authentication (MFA) matters and helps to keep you and your information safe from attackers.Tune in to learn:More about what Merk calls the “accessible boogieman”: ransomware (06:43)Merk’s thoughts on the “Top Data Security Trends for 2022” findings (11:30) How to  help people utilize the security measures already in place (15:43) Why there is hope; it’s not all doom and gloom in the security industry (23:09) Why all leadership in the C-suite needs to understand what good security looks like (25:22)  Mentions:Top Data Security Trends for 2022IT Visionaries is brought to you by Salesforce Platform. Did you know, streaming now on Salesforce+ you can watch “Legends of Low Code”? In this series three teams of Trailblazers race to build the best low-code app for one of California's largest non-profits, Pacific Clinics. Check this out. https://www.salesforce.com/resources/videos/legends-of-low-code/   Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Our special Financial Week coverage continues with Nationwide CTO Jim Fowler. We’re bringing this episode back from 2020 because it’s chocked full of powerful insights and wisdom that are still true today. Jim helps us understand the true meaning of “digital transformation” and just as importantly, understand the necessity of transforming company culture to be more unified and thereby impactful. Enjoy! Tune in to learn:Why taking the jobs that no one else wants will propel your career. (01:02) The scope of work for the CTO at Nationwide (06:05) Why Digital Transformation is the most overused and most misunderstood term in the industry. (09:28) How Nationwide thinks about dividing the work between AI and their employees. (25:10) How we’re going to handle the masses of data now being collected (37:30) What is YearUp and how is it helping? (40:42) Mentions:Career Advice for My Younger Selt - By Jim Fowler​​From West Point to the C-Suite of Johnson & Johnson With CISO Marene AllisonYearUp NonProfit Open Tech Jobs at NationwideIT Visionaries is brought to you by Salesforce Platform. Did you know, streaming now on Salesforce+ you can watch “Legends of Low Code”? In this series three teams of Trailblazers race to build the best low-code app. Check this out... Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Upleveling the customer experience is a primary focus for legacy financial company, Prudential Financial. Stacey Goodman, EVP, and CIO at Prudential Financial describes what digital transformation looks like at a company with 145 years of history. She explains how her strategy for tech innovation is wed to what customers desire and delves into Prudential’s new way of thinking about team building and innovation. Enjoy this episode! Tune in to learn:About the opportunity Goodman seized by joining Prudential  (08:27)What Goodman is excited about bringing to the business (15:40)  Challenges and roadblocks Prudential is constantly overcoming (20:48)Attracting and retaining talent (23:05)IT Visionaries is brought to you by Salesforce Platform. Did you know, streaming now on Salesforce+ you can watch “Legends of Low Code”? In this series three teams of Trailblazers race to build the best low-code app. Check this out... Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

​Will practicing for an interview increase the chance of success for software engineer candidates? Mohit “Mo” Bhende, Co-Founder and CEO of Karat, suggests that allowing candidates to redo their interviews and providing feedback leads to higher success rates. Listen in to learn how Mo’s background as an executive at Microsoft led him to create a more effective interviewing process and how Karat is working with Serena Williams to help more Black software engineers break into the industry through its Brilliant Black Minds program.Tune in to learn:The purpose of Karat and its Interviewing Cloud (05:38) Why Karat offers redos for every candidate’s interview (08:38) How the use of data can improve engineering hiring, including supporting Black candidates (17:30) What Karat has discovered to make the interview process more effective  (32:54) Mention:Karat’s Brilliant Black Minds programIT Visionaries is brought to you by Salesforce Platform. Did you know, streaming now on Salesforce+ you can watch “Legends of Low Code”? In this series three teams of Trailblazers race to build the best low-code app. Check this out... Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Can AI truly make the world a better place? Mike Betzer, Hypergiant's CEO, shares how Hypergiant uses AI to shore up vital infrastructure, support the US military, and more. Learn more about how the software company will sometimes create hardware solutions to show the good that AI can do.Tune in to learn:Hypergiant’s process for solving problems with AI (07:27) About the need to invest in infrastructure (11:45) How AI can help important decisions be made in real time (13:10) How AI can be used to offset the impact of carbon (15:41) How Hypergiant will create hardware/AI solutions to show what can be done (20:12) IT Visionaries is brought to you by Salesforce Platform. If you love the thought leadership on this podcast, Salesforce has even more meaty IT thoughts to chew on. Take your company to the next level with in-depth research and trends right in your inbox. Subscribe to a newsletter tailored to your role at Salesforce.com/newsletter.Mission.org is a media studio producing content for world-class clients. Learn more at mission.org. -- This episode of IT Visionaries is brought to you by Meter - the company building better networks. Businesses today are frustrated with outdated providers, rigid pricing, and fragmented tools. Meter changes that with a single integrated solution that covers everything wired, wireless, and even cellular networking. They design the hardware, write the firmware, build the software, and manage it all so your team doesn't have to.That means you get fast, secure, and scalable connectivity without the complexity of juggling multiple providers. Thanks to meter for sponsoring. Go to meter.com/itv to book a demo.---IT Visionaries is made by the team at Mission.org. Learn more about our media studio and network of podcasts at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.