Proof to Product

Hi Friends, Happy New Year!  This week on the podcast we're rerunning three of my top podcast episodes focused on sales & marketing for wholesale. If wholesale is a revenue stream that you’re working to grow, I invite you to join me for Paper Camp. Head to prooftoproduct.com/papercamp to get all the details and join our waitlist so you're the first to hear when doors open.   --------------- Big thanks to Kelly and Caroline for having me on their show.  If you’re not already familiar with Creative Biz Rebellion, go check it out. Kelly and Caroline do an amazing job of supporting product based businesses through their programs and podcast. They were also guests on Proof to Product — visit the links below to find them over at Creative Biz Rebellion and here on Proof to Product.   Links: Creative Biz Rebellion Proof to Product with Caroline Hull (Ep 45) Proof to Product with Kelly Parker Smith (Ep 56)

Hi Friends, Happy New Year!  This week on the podcast we're rerunning three of my top podcast episodes focused on sales & marketing for wholesale. If wholesale is a revenue stream that you’re working to grow, I invite you to join me for Paper Camp. Head to prooftoproduct.com/papercamp to get all the details and join our waitlist so you're the first to hear when doors open.   --------------- Hey friends! We’re going to be switching things up a little for today’s episode. I’ve decided that once a month we’ll be airing a live coaching session with one of my coaching clients or a Paper Camp alumni on the podcast. It’ll be a short, hot seat format coaching session where the guest will talk about what they’re working on and what they need help with. I’ll be giving them my candid off the cuff advice, recommendations and even some homework because we’re all about taking action! For our first live coaching episode, I was joined by Paper Camp alumni, Shirlee Fisher of Quiet Lines Design. She has a few hesitations and questions about the timing of her launch and the wholesale market. We work through the three things she needs to prepare and make ready before the launch so she can launch her products confidently. In this episode, we chat about lining up your launch with the release cycles of the stationery industry, why having 40+ skews will help you get more customers and why sometimes you have to wait until things are ready.   ON TODAY’S EPISODE: How Shirlee got started in her business, Quiet Lines Design What she’s currently working on in her business and what she needs help with Planning to launch to coordinate with certain events and cycles Why you need to feel confident in what you’re creating  Why the PTP team recommends having 48 skews during Paper Camp How sometimes it’s necessary to wait until things are ready The biggest fears that Shirlee has about product launches Katie’s homework for Shirlee and listeners  Getting strategic with a tiered outreach approach to building relationships For full show notes and resources, head to bit.ly/PTPEp144

Hey friends! Have you started your 2021 strategy planning yet? This was a question that I asked my Proof to Product LABS community and 55% of people who responded said yes while 45% answered no.  I know this year has been very different and the thought of planning for next week or even next month can lead to total overwhelm but yearly business planning is essential for your business’ livelihood.  That’s why I walked you through 4 steps to getting started with a simple business audit including 3 questions you have to ask yourself when strategizing for the new year! This is phase one of strategy planning and I shared phase two inside of the LABS community so if you want to hear that be sure to join our community and look out for the December group coaching replay.   ON TODAY’S EPISODE: What’s holding some people back from strategy planning for 2021 4 steps to doing a simple business audit The 3 questions to ask yourself when reflecting on the year How to set 3-4 overarching priorities for your business   RESOURCES:Paper Camp Proof to Product LABS SLOW STEADY GROWTH ARE HOW STRONG BUSINESSES ARE BUILT Building a business is a long game, won with patience, fortitude, intentional decisions and passion.​ Inside Proof to Product LABS, you’ll receive the support, education and accountability to move your business towards your goals.   ​Join Proof to Product Labs, our 12-month group coaching program built specifically for product based business owners.   SUBSCRIBE To subscribe on iOS, go to the iTunes page and subscribe to Proof to Product. On Android, you can listen using your favorite podcast app.  WRITE A REVIEW Writing a review on iTunes will help other product based business owners find Proof to Product as they are working to up level, scale, and build profitable and sustainable companies. FOLLOW PROOF TO PRODUCT Follow Proof to Product on Instagram for the latest updates. JOIN OUR EMAIL LIST If you'd like to receive more information about our upcoming episodes of Proof to Product including show notes and information about our guests, head over to www.prooftoproduct.com and sign up for our email list.   SHARE Be sure to share Proof to Product with all of the product based business owners that you know!  ABOUT PROOF TO PRODUCT: Proof to Product is hosted by Katie Hunt. Since 2011, Proof to Product has worked with thousands of product based businesses to help them up level, scale, and build profitable sustainable companies. You can find our show notes and additional resources at ProofToProduct.com. If you like what you heard today, please head over to Apple Podcast to leave a five star review and subscribe. Thanks so much for listening. We'll be back next week with a new episode!

Hey friends! You’re in for a fun episode today. I have Juliana and Ryan Kissick on the show to chat about their business, Good Juju Ink. Juliana founded Good Juju Ink in 2014 and the company is now run by herself, husband Ryan and their dear friend Marina Lieban.  The trio attended Paper Camp Conference in 2018 and it has been so much fun to watch their business blossom since. I was thrilled to talk to them in this episode about an amazing campaign they’ve been working on since the start of the pandemic called 18 Million Thanks.  You’ll hear how they’ve incorporated a give-back program into their business model, their experience working with sales reps and the challenges they’ve faced as their business has grown. Juliana and Ryan share their perspectives on how they divide their responsibilities among each other and how you can get involved in their campaign to send handwritten thank-you notes to America’s 18 million healthcare workers.    ON TODAY’S EPISODE: Their why behind the brand and the products they create Ryan’s thoughts when Juliana said she wanted to start Good Juju Ink The best piece of advice Juliana got in the early stage of her business How Juliana, Ryan and Marina came together and their roles within the business How the 18 Million Thanks campaign came about Their process for getting this campaign started How you can get involved with the 18 Million Thanks campaign How good Juju brings even more good juju What they have coming next in their business   RESOURCES: Fat Bunny Press National Stationery Show Sugar Paper Etsy Paper Source Paper Camp   MEET JULIANA: Based in Oakland, California, Good Juju Ink was founded in 2014 by CEO Juliana (Juju) Kissick. Good Juju Ink’s greeting cards, desktop stationery, home goods, and gifts harken a storybook nostalgia, frequently highlighting intricate flora and fauna while tonally striking the delicate balance of funny but tender, silly but sweet. With regard to manufacturing, only the highest quality of printing processes are utilized, including foil-stamping, letterpress, hand-stitch binding, and die-cutting. Good Juju Ink strives to be eco-friendly across all of their paper products, and a portion of all proceeds goes to Good Juju Ink’s partner charities.   CONNECT WITH JULIANA:   Website: https://www.goodjujuink.com/ Facebook: @goodjujuink Instagram: @goodjujuink   SLOW STEADY GROWTH ARE HOW STRONG BUSINESSES ARE BUILT Building a business is a long game, won with patience, fortitude, intentional decisions and passion.​ Inside Proof to Product LABS, you’ll receive the support, education and accountability to move your business towards your goals.   ​Join Proof to Product Labs, our 12-month group coaching program built specifically for product based business owners.   SUBSCRIBE To subscribe on iOS, go to the iTunes page and subscribe to Proof to Product. On Android, you can listen using your favorite podcast app.  WRITE A REVIEW Writing a review on iTunes will help other product based business owners find Proof to Product as they are working to up level, scale, and build profitable and sustainable companies. FOLLOW PROOF TO PRODUCT Follow Proof to Product on Instagram for the latest updates. JOIN OUR EMAIL LIST If you'd like to receive more information about our upcoming episodes of Proof to Product including show notes and information about our guests, head over to www.prooftoproduct.com and sign up for our email list.   SHARE Be sure to share Proof to Product with all of the product based business owners that you know!  ABOUT PROOF TO PRODUCT: Proof to Product is hosted by Katie Hunt. Since 2011, Proof to Product has worked with thousands of product based businesses to help them up level, scale, and build profitable sustainable companies. You can find our show notes and additional resources at ProofToProduct.com. If you like what you heard today, please head over to Apple Podcast to leave a five star review and subscribe. Thanks so much for listening. We'll be back next week with a new episode!

Hey friends! Today’s episode was actually recorded in March of 2020 and given the topic, we didn’t feel it was appropriate to air it when it was originally scheduled to be released. However, the story is really powerful and important so I wanted to share it with you and hope you gain the inspiration for how you can grow your business any way you want! Thinking about selling your business? Even if you’re still in the early stages of entrepreneurship or if you’ve been at it for quite some time, it’s never a bad idea to at least consider the thought of one day selling your company. That’s why I invited on a past guest, Mary Beth Storjohann of Workable Wealth. Mary Beth was on the podcast for episode 28 and we talked about money misconceptions and the importance of knowing your numbers in business… Well, that has all paid off for her and today we talked about what it was like to sell her business. She shares the nitty-gritty of the decision-making process, how she weighed out the pros and cons, concerns she had and what non-negotiables she made sure were included in the contract (like the ability to work remote and live in Italy for 3 months out of the year!)  We discussed how her definition of success has evolved from the early days of business to now. She shares how this process gave her a glimpse into who she was and what was most important to her and she ultimately shares her candid advice to those who may be thinking about selling their business one day (and why you absolutely need a lawyer to help you with the process).  ON TODAY’S EPISODE: How Mary Beth defined success in the early days of her business Mary Beth’s experience with being approached with inquiries of buying and merging Her initial reaction to Abacus expressing interest in purchasing her business The concerns that came up that made Mary Beth decline the merger  Being offered the role of the Chief Marketing Officer to revamp their marketing  Her fears and frustrations around letting go of Workable Wealth Weighing each layer of her decision on whether or not to do the merger The non-negotiables that Mary Beth insisted on having in the company merger Planning her dream life and putting it all in her merger contract Keeping her rights to be able to run Workable Wealth Lessons that she’s learned about herself through this process How Mary Beth defines success now  Her advice for something thinking about selling their own business RESOURCES: 028 | Money Misconceptions & Financial Accountability with Mary Beth Storjohann, Workable Wealth Year of Yes: How to Dance It Out, Stand In the Sun and Be Your Own PersonHow are brick & mortar shop owners navigating Covid-19? Interview Series   MEET MARY BETH:  Mary Beth Storjohann is a CERTIFIED FINANCIAL PLANNER(TM) and has been a partner and Chief Marketing Officer with Abacus since 2019, following the merger with her firm, Workable Wealth. With over 14 years of experience in the financial services industry, she works as an author, speaker, and financial coach to apply a fun, albeit no-nonsense approach in working with entrepreneurial women and couples in their 30s – 50s across the country, helping them make smart, educated choices with their money.   CONNECT WITH MARY BETH:   Website: https://abacuswealth.comBlog: https://workablewealth.com/blog/ Podcast: https://workablewealth.com/wywpodcast/ Facebook: @workablewealth Instagram: @marybstorj Twitter: @marybstorj   SLOW STEADY GROWTH ARE HOW STRONG BUSINESSES ARE BUILT Building a business is a long game, won with patience, fortitude, intentional decisions and passion.​ Inside Proof to Product LABS, you’ll receive the support, education and accountability to move your business towards your goals.   ​Join Proof to Product Labs, our 12-month group coaching program built specifically for product based business owners. SUBSCRIBE To subscribe on iOS, go to the iTunes page and subscribe to Proof to Product. On Android, you can listen using your favorite podcast app.  WRITE A REVIEW Writing a review on iTunes will help other product based business owners find Proof to Product as they are working to up level, scale, and build profitable and sustainable companies. FOLLOW PROOF TO PRODUCT Follow Proof to Product on Instagram for the latest updates. JOIN OUR EMAIL LIST If you'd like to receive more information about our upcoming episodes of Proof to Product including show notes and information about our guests, head over to www.prooftoproduct.com and sign up for our email list.   SHARE Be sure to share Proof to Product with all of the product based business owners that you know!  ABOUT PROOF TO PRODUCT: Proof to Product is hosted by Katie Hunt. Since 2011, Proof to Product has worked with thousands of product based businesses to help them up level, scale, and build profitable sustainable companies. You can find our show notes and additional resources at ProofToProduct.com. If you like what you heard today, please head over to Apple Podcast to leave a five star review and subscribe. Thanks so much for listening. We'll be back next week with a new episode!

Hey friends! I am really excited to be sharing the conversation I had with Rachel Ngom who is a business and lead generation expert. Rachel has a super interesting backstory where she went from being on food stamps with negative $400 in her checking account to running a multiple six-figure online business.  Rachel shared her entrepreneurial journey and what led her to where she is today. She talks about how she increased her web traffic by 34,000 views per month using Pinterest! She also shares her advice on using content to create a strong customer experience and putting yourself into the mind of your audience. She and I discuss the importance of mindset work and professional development and why this is incredibly important for business growth. You’ll also hear her tips on tools to use in your Pinterest strategy, what challenges she faced within her own business and why she recommends people use Pinterest as a part of their marketing strategy.  ON TODAY’S EPISODE: What motivated Rachel to start her business Her entrepreneurial journey of starting in network marketing and learning the business  What Rachel does now to help purpose-driven entrepreneurs get more leads and sales Why she’s a big believer in following your gut The process she put in place to get 34,000 views a month to her website form Pinterest Why your Pinterest strategy is a long game How to hone in on the types of things your audience is searching for The conversion rate differences she’s seen on content vs. product pins How content helps you build that know, like and trust factor Why niching down can help you hone in on your audience The challenges Rachel has faced as she’s grown her business Why Rachel is passionate about incorporating self-development work into her life Her advice for what to do with your Pinterest strategy for your business Why she prefers Pinterest to Facebook and Instagram RESOURCES: Tailwind Free Pinterest Class Activate   MEET RACHEL: Rachel Ngom is the host of the She’s Making an Impact Podcast. She is a business and lead-generation expert, helping purpose-driven female entrepreneurs drive more traffic, leads, and sales through Pinterest, blogging, and strategic use of automation. Rachel went from being on food stamps with negative $400 in her checking account to a multiple-6-figure online business. She now helps others do the same with her signature courses and programs. Rachel has lived in Kenya, met her husband in Senegal, got married in Morocco, and spent 2 years in France.    CONNECT WITH RACHEL:   Website: https://www.rachelngom.com/ Instagram: @shesmakinganimpact Facebook: @rachelngombiz Pinterest: @rachelngom   SLOW STEADY GROWTH ARE HOW STRONG BUSINESSES ARE BUILT Building a business is a long game, won with patience, fortitude, intentional decisions and passion.​ Inside Proof to Product LABS, you’ll receive the support, education and accountability to move your business towards your goals.   ​Join Proof to Product Labs, our 12-month group coaching program built specifically for product based business owners.   SUBSCRIBE To subscribe on iOS, go to the iTunes page and subscribe to Proof to Product. On Android, you can listen using your favorite podcast app.  WRITE A REVIEW Writing a review on iTunes will help other product based business owners find Proof to Product as they are working to up level, scale, and build profitable and sustainable companies. FOLLOW PROOF TO PRODUCT Follow Proof to Product on Instagram for the latest updates. JOIN OUR EMAIL LIST If you'd like to receive more information about our upcoming episodes of Proof to Product including show notes and information about our guests, head over to www.prooftoproduct.com and sign up for our email list.   SHARE Be sure to share Proof to Product with all of the product based business owners that you know!  ABOUT PROOF TO PRODUCT: Proof to Product is hosted by Katie Hunt. Since 2011, Proof to Product has worked with thousands of product based businesses to help them up level, scale, and build profitable sustainable companies. You can find our show notes and additional resources at ProofToProduct.com. If you like what you heard today, please head over to Apple Podcast to leave a five star review and subscribe. Thanks so much for listening. We'll be back next week with a new episode!

Hey friends! Last week I got an email asking, “Do people really make money selling paper products and gift items?” I was floored! Based on the latest stats that I saw, the consumer products industry accounts for more than $635 billion with stationery alone raking in $8 billion.  The answer is an astounding yes. There are so many opportunities in this industry to make a good living and build a profitable and sustainable business. Many independent brands are pulling in over six and seven figures annually. Hear the 6 ways that people are making money selling their physical products in this episode. I break down each one and give a few thoughts on each strategy and give a little bit of advice on choosing a path to get started.    ON TODAY’S EPISODE: 6 ways people are making money selling physical products The basics about selling retail What it means to sell wholesale Why I don’t typically recommend consignment What a custom work project looks like What it means to do a licensing deal How you can partner with other brands  The path to getting started: choosing the right sales strategy for you   RESOURCES: Paper Camp Proof to Product LABS Thimblepress x Moon & Lola collaboration Autumn Witt Boyd The Contract Shop   SLOW STEADY GROWTH ARE HOW STRONG BUSINESSES ARE BUILT Building a business is a long game, won with patience, fortitude, intentional decisions and passion.​ Inside Proof to Product LABS, you’ll receive the support, education and accountability to move your business towards your goals.   ​Join Proof to Product Labs, our 12-month group coaching program built specifically for product based business owners.   SUBSCRIBE To subscribe on iOS, go to the iTunes page and subscribe to Proof to Product. On Android, you can listen using your favorite podcast app.  WRITE A REVIEW Writing a review on iTunes will help other product based business owners find Proof to Product as they are working to up level, scale, and build profitable and sustainable companies. FOLLOW PROOF TO PRODUCT Follow Proof to Product on Instagram for the latest updates. JOIN OUR EMAIL LIST If you'd like to receive more information about our upcoming episodes of Proof to Product including show notes and information about our guests, head over to www.prooftoproduct.com and sign up for our email list.   SHARE Be sure to share Proof to Product with all of the product based business owners that you know!  ABOUT PROOF TO PRODUCT: Proof to Product is hosted by Katie Hunt. Since 2011, Proof to Product has worked with thousands of product based businesses to help them up level, scale, and build profitable sustainable companies. You can find our show notes and additional resources at ProofToProduct.com. If you like what you heard today, please head over to Apple Podcast to leave a five star review and subscribe. Thanks so much for listening. We'll be back next week with a new episode!

Hey friends! I’m really excited for you to listen in on today’s episode with Jean Marie Sanchez of Little Feet’s Opus. The story behind Jean’s products is truly remarkable - each of them stems from personal stories of the strong women in her life and spreads joy, empowerment and relatable life moments. Jean made an intentional goal to create products that are both inclusive and diverse. In our conversation, she talked about the ah-ha moment she had where she realized there was space in the market for a line of products.  She shares her experiences in the Emerging Artists section of NSS for two consecutive shows including the pros and cons of exhibiting as an emerging artist versus having your own booth.  We also talked about how Jean defines success through the impact she makes on others.   ON TODAY’S EPISODE: How Jean started her business  Jean’s first steps after attending the National Stationery Show What led her to go the wholesale route rather than brick and mortar How Paper Camp helped her learn the playbook of the industry The initial quantifying goals she set for her business The benefits and drawbacks of participating in the Emerging Artists’ section of NSS What inspires Jean in her initiative of adding diversity and inclusiveness into her products How she defines success in her business What’s coming up next for Little Feet’s Opus   RESOURCES:National Stationery Show Paper Camp   MEET JEAN: I was born in Spring Valley NY, and currently live in Hamden CT with my two boys and husband. I have a bachelor’s degree in Architecture from The City College of New York in NYC and over 20 years’ experience in the design and construction field. During my career in architecture, I have written poetry and created artwork in wide variety of painting media including watercolor, acrylic, and pencils. I am an artist and most recently have paired my artwork with my poetry to create delightful and inspirational greeting cards. My designs bring forth a sense of empowerment and good juju.   CONNECT WITH JEAN:   Website: http://www.littlefeetsopus.com Instagram: @littlefeetsopus Facebook: @Little-Feets-Opus-153008271531822   SLOW STEADY GROWTH ARE HOW STRONG BUSINESSES ARE BUILT Building a business is a long game, won with patience, fortitude, intentional decisions and passion.​ Inside Proof to Product LABS, you’ll receive the support, education and accountability to move your business towards your goals.   ​Join Proof to Product Labs, our 12-month group coaching program built specifically for product based business owners. SUBSCRIBE To subscribe on iOS, go to the iTunes page and subscribe to Proof to Product. On Android, you can listen using your favorite podcast app.  WRITE A REVIEW Writing a review on iTunes will help other product based business owners find Proof to Product as they are working to up level, scale, and build profitable and sustainable companies. FOLLOW PROOF TO PRODUCT Follow Proof to Product on Instagram for the latest updates. JOIN OUR EMAIL LIST If you'd like to receive more information about our upcoming episodes of Proof to Product including show notes and information about our guests, head over to www.prooftoproduct.com and sign up for our email list.   SHARE Be sure to share Proof to Product with all of the product based business owners that you know!  ABOUT PROOF TO PRODUCT: Proof to Product is hosted by Katie Hunt. Since 2011, Proof to Product has worked with thousands of product based businesses to help them up level, scale, and build profitable sustainable companies. You can find our show notes and additional resources at ProofToProduct.com. If you like what you heard today, please head over to Apple Podcast to leave a five star review and subscribe. Thanks so much for listening. We'll be back next week with a new episode!

Hey friends! If you’ve considered joining the Proof to Product LABS community then you’ll enjoy today’s episode. It’s a really fun sneak peek of what we’re doing inside the LABS community as I shared a snippet of a live Coffee Chat we had with our members on the things that they’re trying within their business. Our Coffee Chat conversations cover a wide range of topics but in this episode, you’ll hear a small segment from our most recent session focused on Instagram Giveaways. I spoke with two business owners who have experience in hosting giveaways, Alison Tsang of Love Through Letterpress and Becca Stevens of Botanical Bright.     These two generously shared their experiences with recent Instagram giveaways. They touched on their goals, the structure they used for the campaigns, technology tools they used to assist and the outcomes they had. We all shared our opinions on the best time to do a giveaway, group giveaways and strategies to incentivize your customers during the purchasing process. ON TODAY’S EPISODE: Their goals for their Instagram giveaway campaigns What type of giveaway they did and their structure for it Technology tools they used to track their giveaway The outcomes Becca and Alison saw from this campaign Their thoughts on participating in group giveaways Pre-launch, mid-launch or post-launch: when is the best time to host a giveaway Strategies around using incentives or discounts   MEET BECCA: Becca is a plant lover, artist and designer.  She has turned her art into enamel pins as well as jewelry that she sells.  Becca’s intention as an artist is to create pieces that serve as a positive reminder throughout our day and connects us with the beauty around us.   CONNECT WITH BECCA:   Website: https://botanicalbright.com/ Facebook: @botanicalbright Instagram: @botanicalbright   MEET ALISON: Alison Tsang owns Love through Letterpress where she sells stationery, prints, pins and home goods.  Love through letterpress believes that words have power to create human connections and lift each other up. With each product purchase, her companies donates to the fight against human trafficking and empowering individuals transitioning out of poverty with sill development.    CONNECT WITH ALISON:   Website: http://www.lovethroughletterpress.com/ Facebook: @lovethroughletterpress Instagram: @lovethroughletterpress   SLOW STEADY GROWTH ARE HOW STRONG BUSINESSES ARE BUILT Building a business is a long game, won with patience, fortitude, intentional decisions and passion.​ Inside Proof to Product LABS, you’ll receive the support, education and accountability to move your business towards your goals.   ​Join Proof to Product Labs, our 12-month group coaching program built specifically for product based business owners. SUBSCRIBE To subscribe on iOS, go to the iTunes page and subscribe to Proof to Product. On Android, you can listen using your favorite podcast app.  WRITE A REVIEW Writing a review on iTunes will help other product based business owners find Proof to Product as they are working to up level, scale, and build profitable and sustainable companies. FOLLOW PROOF TO PRODUCT Follow Proof to Product on Instagram for the latest updates. JOIN OUR EMAIL LIST If you'd like to receive more information about our upcoming episodes of Proof to Product including show notes and information about our guests, head over to www.prooftoproduct.com and sign up for our email list.   SHARE Be sure to share Proof to Product with all of the product based business owners that you know!  ABOUT PROOF TO PRODUCT: Proof to Product is hosted by Katie Hunt. Since 2011, Proof to Product has worked with thousands of product based businesses to help them up level, scale, and build profitable sustainable companies. You can find our show notes and additional resources at ProofToProduct.com. If you like what you heard today, please head over to Apple Podcast to leave a five star review and subscribe. Thanks so much for listening. We'll be back next week with a new episode!

Hey friends! Today’s episode is focused on 7 ways you can enhance your customer journey. Oftentimes we’re so focused on capturing the sale and everything leading up to it. In reality, your customers’ journey begins the moment that they learn about you.  This means the customer journey could start weeks or months before they ever step foot into your store or open your website to look through your shop. That’s why it’s critical to nail down the customer journey so you can create a tribe of raving fans for your brand. Take a listen, jot down some notes and begin to think about some of these tips and how you can implement them in your business to strengthen your customer’s experience. ON TODAY’S EPISODE: Why you need to create a positive pathway for your customers The 7 ways to enhance the customer journey Where you can gather analytics from your customers Examples of how you can survey your audience Why you should map out your customer journey Ideas for saying “thank you” to your customers Why you need to train your team to creatively handle customer service Why you need to give your customers the tools to be your biggest ambassadors Consider how you can make improvements  RESOURCES: 169 | Strengthening Our Customer Experience with Jordan Kentris, A Good Day Proof to Product LABS SLOW STEADY GROWTH ARE HOW STRONG BUSINESSES ARE BUILT Building a business is a long game, won with patience, fortitude, intentional decisions and passion.​ Inside Proof to Product LABS, you’ll receive the support, education and accountability to move your business towards your goals.   ​Join Proof to Product Labs, our 12-month group coaching program built specifically for product based business owners.   SUBSCRIBE To subscribe on iOS, go to the iTunes page and subscribe to Proof to Product. On Android, you can listen using your favorite podcast app.  WRITE A REVIEW Writing a review on iTunes will help other product based business owners find Proof to Product as they are working to up level, scale, and build profitable and sustainable companies. FOLLOW PROOF TO PRODUCT Follow Proof to Product on Instagram for the latest updates. JOIN OUR EMAIL LIST If you'd like to receive more information about our upcoming episodes of Proof to Product including show notes and information about our guests, head over to www.prooftoproduct.com and sign up for our email list.   SHARE Be sure to share Proof to Product with all of the product based business owners that you know!  ABOUT PROOF TO PRODUCT: Proof to Product is hosted by Katie Hunt. Since 2011, Proof to Product has worked with thousands of product based businesses to help them up level, scale, and build profitable sustainable companies. You can find our show notes and additional resources at ProofToProduct.com. If you like what you heard today, please head over to Apple Podcast to leave a five star review and subscribe. Thanks so much for listening. We'll be back next week with a new episode!