Proof to Product 178 | 7 Ways to Enhance Your Customer Journey with Katie Hunt
Hey friends! Today’s episode is focused on 7 ways you can enhance your customer journey. Oftentimes we’re so focused on capturing the sale and everything leading up to it. In reality, your customers’ journey begins the moment that they learn about you.
This means the customer journey could start weeks or months before they ever step foot into your store or open your website to look through your shop. That’s why it’s critical to nail down the customer journey so you can create a tribe of raving fans for your brand. Take a listen, jot down some notes and begin to think about some of these tips and how you can implement them in your business to strengthen your customer’s experience.
ON TODAY’S EPISODE:
- Why you need to create a positive pathway for your customers
- The 7 ways to enhance the customer journey
- Where you can gather analytics from your customers
- Examples of how you can survey your audience
- Why you should map out your customer journey
- Ideas for saying “thank you” to your customers
- Why you need to train your team to creatively handle customer service
- Why you need to give your customers the tools to be your biggest ambassadors
- Consider how you can make improvements
RESOURCES:
169 | Strengthening Our Customer Experience with Jordan Kentris, A Good Day
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ABOUT PROOF TO PRODUCT:
Proof to Product is hosted by Katie Hunt. Since 2011, Proof to Product has worked with thousands of product based businesses to help them up level, scale, and build profitable sustainable companies. You can find our show notes and additional resources at ProofToProduct.com. If you like what you heard today, please head over to Apple Podcast to leave a five star review and subscribe. Thanks so much for listening. We'll be back next week with a new episode!