Emotion At Work

This episode is one of those that talks about stuff you as a human do all the time but aren't all that aware of or use different words to describe it.  My guest this time is James Gross who is the worlds leading researcher in Emotion Regulation.  Through the podcast we chat about: - What are emotions? - What is emotion regulation? - The 5 families of emotion regulation strategies - Examples of what people do within each of those families - How emotion regulation can be extrinsic (where others use these strategies with/for/to you to 'help' you regulate your emotions) and intrinsic (where you use them with your own emotions) - What the workplace and individuals can learn from emotion regulation This was a great episode to record!!!! My inner geek was super excited Your references: Links to all the research papers that James mentions at approx 52 minutes https://spl.stanford.edu/selected-publications The 'Emotion and Self Regulation Lab' where Gal Sheppes works that James mentions at approx 56 minutes  http://people.socsci.tau.ac.il/mu/galsheppes/  The project that Angela Duckworth is working on that I mention at approx 58 minutes https://bcfg.wharton.upenn.edu/   More from James: Website: https://spl.stanford.edu/james-gross-phd-0   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This is one of the most thoughtful podcasts I have done. You can hear the thinking. Hear when my guest Jo Wainwright and or I are paying attention, listening and supporting each other. There will be a temptation to listen to this episode on 1.5 or 2 times speed as there are some pauses and gaps in speech. Instead, I implore you to do one or both of these things:   Let it play as it was originally intended.  Pay attention to the way that Jo listens and supports me and the conversation.    There is some real value in learning in the interaction style used in this podcast.    Jo and I explore the roles of emotion and emotions in the workplace. We talk about emotional labour, emotional work and emotional exploitation. How at work humans are expected to do both emotional work and labour and yet are not supported to do so. I love that Jo makes a comparison with how at work we will ensure people have hard hats, supportive chairs, high visibility jackets, ear defenders, keyboards and mice that are ergonomically designed. Yet, what is lacking is the safety kit to support emotional work and labour in the workplace.    We get into some of the tangible actions, ideas, suggestions, experiences that can help make this work and/or work better in workplaces.    Your references are as follows:   Emotion work - https://en.m.wikipedia.org/wiki/Emotion_work   Emotional labour - https://en.m.wikipedia.org/wiki/Emotional_labor https://www.mindtools.com/pages/article/newTMM_44.htm   Action learning sets - https://en.wikipedia.org/wiki/Action_learning   Victor Frankl “Man’s search for meaning” - https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/ref=mp_s_a_1_1?ie=UTF8&qid=1530028214&sr=8-1&pi=AC_SX236_SY340_QL65&keywords=man+search+of+meaning&dpPl=1&dpID=51CDTKBPNPL&ref=plSrch    Before change there has to be acceptance - a blog linked to this notion - https://www.psychologytoday.com/us/blog/evil-deeds/200806/essential-secrets-psychotherapy-change-or-acceptance   Reflexivity - https://en.m.wikipedia.org/wiki/Reflexivity_(social_theory)   Episode 12 with Prof Dawn Archer - https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/   Thinking Environment - http://www.timetothink.com/thinking-environment/   More from Jo: LinkedIn: https://www.linkedin.com/in/jostephenson309/  Twitter: https://twitter.com/JoWainwright0    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Cliff Lansley, an expert in emotional intelligence and a PhD candidate, discusses the intricacies of emotions in the workplace. He dives into the definitions of emotions and emotional intelligence, unpacking how they can be assessed. Cliff critiques existing assessment methods and emphasizes the need for contextual understanding in evaluations. He highlights the role of emotional scripts that can bias perception and shares insights on developing a more effective EQ model, incorporating individual differences and cultural factors into the mix.

Mark Gilroy, a managing director at TMSDI and expert in leadership and team development, guest-hosts a reflective anniversary conversation. They discuss Phil's journey in podcasting, emphasizing the joy of meaningful conversations and shifting workplace narratives around emotion. Phil shares how his focus evolved from happiness to embracing emotional complexity, linking personal experiences such as a call-center incident to broader themes like credibility and face management. The duo also calls for diverse voices in discussions about workplace challenges like grief and imposter syndrome.

In this episode, I get to chat with Monica Parker from Hatch Analytics and we chat about something that has interested me for years. I have spent a fair bit of time in different workplaces and they had profound effects on how I felt both on specific days and overtime. So, I am really excited that I am going to get to explore this with our guest today. Looking to the physical workplace is something that is huge right now. Whether that be trying to imitate google with slides and bean bags, considering the emotional impact of things like space, temperature and desks or the need/preference for remote working. all of these things (and more) have emotional input, consequences and often, in my experience, this emotional aspect is forgotten or relegated to low priority. For me, it has to start with emotion and how people feel and work out from there. Then again, I would say that I suppose.  References: Photo https://vimeo.com/178593347 SPSS (it is a statistics number cruncher) https://www.ibm.com/uk-en/marketplace/spss-statistics Resolution Foundation story (that Phil mentioned) http://www.bbc.co.uk/news/business-44029808 Universal Basic Income http://www.bbc.co.uk/news/business-43078920 Emotional Equations - Chip Conley https://www.amazon.com/Emotional-Equations-Creating-Happiness-Business/dp/1451607261 Video from Porter Davis https://youtu.be/QTm5fXcEcxo   More from Monica:  Website: https://hatchanalytics.com/  LinkedIn: https://www.linkedin.com/in/monicaparker/  Twitter: https://twitter.com/monicacparker    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Tony Jackson as my guest, we explore how anxiety has always been a part of his life and has been working on it more purposefully in the last five years or so. We delve into the factors that have and continue to contribute to the anxiety that Tony experiences, his ways of working with his anxiety and what he does from a restorative perspective.  We talk about how 'difference' is something that Tony carries with him and is a near-constant feature in his thoughts and then affects either his approaches to interactions and interactions themselves.  Tony is also really clear that his experiences have, and continue to shape his empathy and inclusivity.  He says that his stories and experiences have given him things that he works with and at times struggles with and it has also equipped him with a set of skills that help him to work really well with others.  Finally, we get into the detail and practical things that Tony does to help him be well and enjoy his work and life.      With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things:   Tony talks about psychosynthesis and I forget to ask him what it is, here is a link: https://psychosynthesistrust.org.uk/about-psychosynthesis-trust/what-is-psychosynthesis/ The Poisonwood Bible by Barbara Kingsolver: https://www.amazon.co.uk/Poisonwood-Bible-Barbara-Kingsolver/dp/0062213709 The Psychology of Executive Coaching by Bruce Peltier https://www.amazon.co.uk/Psychology-Executive-Coaching-Bruce-Peltier/dp/0415993415   More from Tony: LinkedIn: https://www.linkedin.com/in/tonycjackson/  Twitter: https://twitter.com/JacksonT0ny    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

I loved recording this podcast because it gives a look at the background and theory as well as practical experience, hints and tips for reviewing and improving Employee Experience. In this episode, I am joined by Lara Plaxton who is the head of HR at FDM UK. Lara has a fairly unique perspective on employee experience as the work that FDM do, doesn't necessarily match with the standard model.  FDM support organisations and graduates, ex-forces and returners by placing graduates in client organisations but importantly, those graduates remain as employees of FDM.  So FDM's employees experience two (potentially) different cultures; one for being an employee of FDM and then working in a client's business every day.   During this podcast, we explore some key terms and definitions around User Experience, Employee Experience and Design Thinking before going more specifically into what Lara and FDM do to measure and improve their employee experience.  We cover some key things to think about, tips and techniques to review or improve employee experience and we delve deep into the thinking and theory behind this area.  As always, links and references: Systems thinking https://www.youtube.com/watch?v=V38HrPnYkHI - short video with Peter Senge https://www.sciencedirect.com/science/article/pii/S1877050915002860 - research paper (open access) http://amj.aom.org/content/58/1/1.short  - short article on design thinking http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02611.x/full - Pullman and Gross (2004) Ability of experience design elements to elicit emotions and loyalty behaviors https://www.wiley.com/en-gb/Interaction+Design:+Beyond+Human+Computer+Interaction,+4th+Edition-p-9781119020752 - Preece, Sharp and Rogers (2015); Interaction Design - Beyond Human-Computer Interaction   Employee Experience https://en.wikipedia.org/wiki/Employee_experience_management - Short definition https://www.forbes.com/sites/jeannemeister/2017/01/05/the-employee-experience-is-the-future-of-work-10-hr-trends-for-2017/#13666e8920a6 - summary article http://www.tandfonline.com/doi/abs/10.1080/13678868.2014.886443 - Cascio (2014); Leveraging Employer Branding, performance management and human resource development to enhance employee retention   User Experience https://en.wikipedia.org/wiki/User_experience     The Service - Profit chain HBR article https://hbr.org/2008/07/putting-the-service-profit-chain-to-work   Moira Clarke 10 year causation analysis https://www.henley.fi/wp-content/uploads/2017/04/Moira-full-article.pdf   Human Centred Design http://www.tandfonline.com/doi/abs/10.2752/175630614x14056185480186 - Giacomin (2015); What is Human Centred Design   Gamification https://www.routledge.com/The-Business-of-Gamification-A-Critical-Analysis/Dymek-Zackariasson/p/book/9781138824164 - Dymek & Zackariasson (2017); the business of gamification   Design Thinking https://www.youtube.com/watch?v=U-hzefHdAMk - Video with Tim Brown CEO of IDEO   More from Lara:  LinkedIn: https://uk.linkedin.com/in/lara-plaxton-7927aaa  Twitter: https://twitter.com/_Lara_HR    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

In this episode of the podcast, I chat with an athlete that has competed at the highest level in his class. As a Visually Impaired (VI) judo fighter Jonathan (Jono) Drane has represented team GB at the Paralympic Games in Rio 2016 finishing 5th in the 81kg weight category while having a torn Anterior Cruciate Ligament (ACL).  Prior to Rio, he won gold in this first competitive VI championship in the US and won a Bronze medal in the 2014 IBSA world championships.     During the podcast, we explore how he personally experienced emotion in the ring, how it affected him, what he did before, during, and after his bouts to work with emotion.  We also explore how, in one of his current roles in coaching judo, he explores emotions with those he coaches.  We also discuss strategies that Jono has (or still does) use to work with emotion(s) and his view of how his life and neurodiversity (ADHD) impact his ability to effectively work with emotion(s).   References as always:   Jo Frazier and the Thriller in Manilla https://www.youtube.com/watch?v=rEtCq6X7fUI   Inverted U hypothesis   https://academy.sportlyzer.com/wiki/arousal-and-performance/inverted-u-hypothesis/   Kasparov - deep thinking https://www.amazon.co.uk/Deep-Thinking-Machine-Intelligence-Creativity/dp/1473653517/ref=sr_1_1?ie=UTF8&qid=1521797622&sr=8-1&keywords=kasparov+deep+thinking   Alpha Go - Korean Master playing ‘go’ https://www.alphagomovie.com/   Mind Gym - understanding  https://www.amazon.co.uk/Mind-Gym-Wake-Up-Your/dp/0316729922   The book of five rings - strategy  https://www.amazon.co.uk/Book-Five-Rings-Musashi-Miyamoto/dp/0517415283/ref=sr_1_1?s=books&ie=UTF8&qid=1521797799&sr=1-1&keywords=the+book+of+five+rings   The rise of the superhuman - Stephen Cottler https://www.amazon.co.uk/Rise-Superman-Decoding-Ultimate-Performance/dp/1784291226/ref=sr_1_1?s=books&ie=UTF8&qid=1521797828&sr=1-1&keywords=the+rise+of+the+superhuman   The Zen or Archery - Mindfulness and Archery https://www.amazon.co.uk/Zen-Art-Archery-Training-Become/dp/0140190740/ref=sr_1_1?s=books&ie=UTF8&qid=1521797858&sr=1-1&keywords=the+zen+of+archery   More from Jonathan: Twitter: https://twitter.com/jonolopodis    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

In this episode, I am joined by Sarah Taylor Ph.D. where we explore her research and practice into the ways we can enrich workplaces by humanizing it and how we can also bureaucratize it too.  Our focus is her research in an elderly care setting and what employees and care workers in that setting really enjoy about their work, and how it is not necessarily what lines up with any set of 'professional standards'.  We begin with setting a philosophical and sociological backdrop and then dive into a lot of detail as to what her research has found.  We close by learning more about how Sarah is taking her research into a more corporate setting and looking at how her findings can inform ways that her organization manages performance.    A really great conversation and as always... the references: Rupert Sheldrake - https://www.sheldrake.org   Theory U - https://en.m.wikipedia.org/wiki/Theory_U - Scharmer, C. O. (2009). Theory U: Leading from the Future as it Emerges. San Francisco: Berrett-Koehler.   The 5th wave of public health - http://www.thelancet.com/journals/lancet/article/PIIS0140-6736(13)62341-7/abstract Nonpaywalled/access limited article -  http://blog.policy.manchester.ac.uk/featured/2014/05/will-new-wave-bring-a-tide-of-progress-for-public-health/ Hanlon, P., Carlisle, S., Hannah, M., Reilly, D., & Lyon, A. (2011). Making the  case for a ―fifth wave‖ in public Health. Public Health, 125(1), 30–36.    Atul Gawande - Being Mortal: Medicine and what matters in the end https://www.amazon.co.uk/Being-Mortal-Medicine-What-Matters/dp/0805095152 https://www.youtube.com/watch?v=mviU9OeufA0 Martin Buber: I - Thou relationship https://en.wikipedia.org/wiki/I_and_Thou   - Andrews, N. (2014). We Need to Talk about Love‘. Co-production Walves.  Available from:  https://allinthistogetherwales.files.wordpress.com/2013/05/who-is-helping-who.pdf   - Kitwood, T. (2012). Dementia Reconsidered: The Person Comes First. Berkshire: Open University Press.   Loss of practical wisdom  https://www.ted.com/talks/barry_schwartz_on_our_loss_of_wisdom/up-next   Owen & Mayer - beautiful moments of connection http://www.myhomelife.org.uk/wp-content/uploads/2015/02/JRF-report-on-care-home-quality-of-life-full.pdf   More from Sarah: LinkedIn: https://www.linkedin.com/in/sarahtaylorthrivewise/  Twitter: https://twitter.com/ThriveWiseUK    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

In this episode, I am delighted to have Professor Sir Cary Cooper as my guest.  Cary is the President of the CIPD, researcher, practitioner and part of the Manchester Business School. I wanted to get Cary on the podcast for quite a while now as someone that is personally experienced and a respected researcher in this area.  We get into: Cary's personal experiences with Stress and Wellbeing His experiences working, consulting and researching in the workplace The importance of stress and mental health for individuals, teams, companies and the economy as a whole Uncertainty, anxiety, burnout and the difference between acute and chronic stress This is a fab episode and here are the links and references: Articles on technostress https://www.psychologytoday.com/blog/prefrontal-nudity/201708/dealing-technostress https://journal.thriveglobal.com/what-is-technostress-6b4cc39661d7 https://www.sciencedirect.com/science/article/abs/pii/S0969699715001192   Chronic Fatigue   https://books.google.co.uk/books?hl=en&lr=&id=V3zLBQAAQBAJ&oi=fnd&pg=PP1&dq=cary+cooper+chronic+fatigue&ots=AWd3OEcPtr&sig=biAR_U8VCmFPzI2_12GFModo-NE#v=onepage&q=cary%20cooper%20chronic%20fatigue&f=false http://oem.bmj.com/content/oemed/54/6/367.full.pdf - Spurgeon, Harrington & Cooper (1997) https://www.amazon.co.uk/Myths-Management-People-Wrong-Business/dp/0749480238   Mind: https://www.mind.org.uk/?gclid=Cj0KCQiAuP7UBRDiARIsAFpxiRKCKJCPyl1kJIPn3BU845i89XJ5l0T2nvBFIsrurUd3r8HD6ZxqtwYaAhHxEALw_wcB#   Articles linked to Antonio Horatio-Osorio the CEO of Lloyds that openly discussed his mental health challenges http://www.bbc.co.uk/news/magazine-15573121   Report on social mobility in the UK (2017) https://www.suttontrust.com/wp-content/uploads/2017/07/BCGSocial-Mobility-report-full-version_WEB_FINAL.pdf   More from Sir Cary: LinkedIn: https://www.linkedin.com/in/professor-sir-cary-cooper-4213909/    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/