Emotion At Work

In this engaging discussion, Amy King, an organizational psychologist and consultant specializing in burnout and wellbeing, shares her personal journey with exhaustion and recovery. She reveals how travel disrupted her self-care routines and offers practical strategies for protecting mental health. Amy emphasizes the importance of sleep and daily habits, talks about the pressures of perfectionism, and reflects on the critical role of journaling. Additionally, she advocates for organizational responsibility to recognize burnout and support employees before it escalates.

This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Amanda Arrowsmith as my guest, we take a trip into how imposter syndrome has been a part of her life from early childhood but really took hold in her early twenties. We explore this internal voice that often tells her that she’s not good enough, not enough, that she will be found out and can cause crippling self-doubt. We get into where that voice has come from, what has given it voice, how she quietens it, her strategies for working with it effectively. As well as exploring the practical, tangible and everyday things Amanda has done and continues to do, we get into how society, norms and life can shape the formation and growth of this ‘inner critic’. With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things:   A story about the liver branding surgeon http://www.bbc.co.uk/news/uk-england-birmingham-42663518 Reading I did around types of Imposter Syndrome https://www.fastcompany.com/40421352/the-five-types-of-impostor-syndrome-and-how-to-beat-them Does imposter syndrome affect women more than men? http://www.slate.com/articles/business/the_ladder/2016/04/is_impostor_syndrome_real_and_does_it_affect_women_more_than_men.html Sas Petherick http://www.saspetherick.com  A blog from Gemma Dale (@HR_Gem) on Imposter Syndrome  https://hrgemblog.com/2016/06/21/the-imposter-within/   More from Amanda: LinkedIn: https://www.linkedin.com/in/amandaarrowsmith/  Twitter: https://twitter.com/AJ_Arrowsmith   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/    

In this episode, you get to hear Nick Shackleton-Jones, Sukh Pabial & I explore and share our views of emotion, cognition, memory, and learning.  The conversation takes turns and explores areas I didn’t plan or expect and was really interesting all the same.   We talk about the affective context model where Nick suggests that as humans everything that we think, has an emotional basis behind it.  We talk about using repetition in learning, making things memorable and emotionally evocative, and how at times we just need to attend to what others are concerned about.   As we cover a lot of ground, there are a LOT of resources and links all listed below.   Nick’s original blog post that started this conversation https://www.linkedin.com/pulse/you-dont-think-nick-shackleton-jones   Sukh’s post in response https://pabial.wordpress.com/2017/11/29/you-dont-think-except-that-you-do/   Philosophers Friedrich Nietzsche https://en.m.wikipedia.org/wiki/Friedrich_Nietzsche Martin Heidegger https://en.m.wikipedia.org/wiki/Martin_Heidegger   Relevance Theory https://en.m.wikipedia.org/wiki/Relevance_theory   Working memory summary https://en.m.wikipedia.org/wiki/Baddeley%27s_model_of_working_memory   TED talk on how your working memory makes sense of the world https://www.ted.com/talks/peter_doolittle_how_your_working_memory_makes_sense_of_the_world   Episodic memory summary https://www.livescience.com/43682-episodic-memory.html   Semantic (or declarative memory) https://en.m.wikipedia.org/wiki/Explicit_memory   Herman Ebbinghaus Forgetting Curve https://en.m.wikipedia.org/wiki/Forgetting_curve   Summary of Bartlett’s 1932 Study ‘war of the ghosts’ https://www.thinkib.net/psychology/page/8195/bartlett-1932   Elizabeth Loftus talking at TED about the fallability of memory https://www.ted.com/talks/elizabeth_loftus_the_fiction_of_memory   Harris (1973) study into estimates of basketball player height http://psycnet.apa.org/record/1973-23011-001   Concern - Task - Resource Model http://www.aconventional.com/2015/03/concern-task-resource-model.html   Iowa Gambling Study https://en.m.wikipedia.org/wiki/Iowa_gambling_task   Paul Ekman and Emotion https://www.amazon.co.uk/Emotions-Revealed-Understanding-Faces-Feelings/dp/0753817659/ref=sr_1_1?ie=UTF8&qid=1515765283&sr=8-1&keywords=emotions+revealed   Tal Ben-Shahar and wellbeing and positive psychology  http://www.talbenshahar.com/?CategoryID=170&ArticleID=89   Martin Seligman and positive psychology https://www.amazon.co.uk/Flourish-Understanding-Happiness-Well-Being-Achieve/dp/1857885694/ref=sr_1_3?s=books&ie=UTF8&qid=1515765324&sr=1-3&keywords=martin+seligman   The Charity Mind https://www.mind.org.uk   Antonio Damasio - Descartes error https://www.amazon.co.uk/Descartes-Error-Emotion-Reason-Human/dp/0099501643/ref=sr_1_1?s=books&ie=UTF8&qid=1515765517&sr=1-1&keywords=Descartes+error   How we decide by Jonah Lehrer https://www.amazon.co.uk/How-We-Decide-Jonah-Lehrer/dp/0618620117   Daniel Kahneman- Thinking Fast and Slow https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576/ref=sr_1_1?s=books&ie=UTF8&qid=1515767025&sr=1-1&keywords=thinking+fast+and+slow   The TED talk I mention how people look back on their lives positively https://youtu.be/8KkKuTCFvzI   More from Nick: LinkedIn: https://www.linkedin.com/in/shackletonjones/    More from Sukh: LinkedIn: https://www.linkedin.com/in/sukhvinder-pabial/  Twitter: https://twitter.com/sukhpabial    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

In this episode, I tell my story or at least some of my story of 2017.  I found 2017 really hard.  Physically and more importantly (for this podcast) I found it emotionally hard.  I feel lucky that feeling content and settled with life is something that generally comes easy to me. 2017 was not like that.  Here I talk about how I struggled with my identity, with how I saw myself and that the reality was not something I wanted to or chose to face.  As well as this sharing of my 2017 I talk about what is to come for the podcast in 2018.   Here is a link to the video I reference about the context forcing me to be someone I wasn't https://youtu.be/E5ewQ_za6KA Here is a link to the blog that I wrote part way through the year https://www.linkedin.com/pulse/hush-race-phil-willcox   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

In this episode, I stop and take stock. I do this about the podcast series so far, how the episodes have affected me and my practice, and about some stuff that has been going on for me personally.  I let you know a little more about the future podcasts still to come and what you can expect from the rest of the year.   References: None this time ;-))   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This is a long episode. Mainly because this is a complex and complicated area.  Also though, Prof Dawn Archer and I are research colleagues and friends too. In this episode we get into a whole host of interesting and linked topics: Impression Management - how we work (non)strategically to manage how others see us Self Presentation - how we will work to present our 'best possible self' according to context Face and facework - the lines we negotiate, others give us or let us take in interaction and how they shape our identity(ies) Dark side of EI - how emotional intelligence can be used to change behavior of others Principles of Influence - linking to Cialdini's 6 principles (Authority, Liking, Social Proof, Scarcity, Commitment and Consistency and Reciprocity) This was a joy to record and I hope that you enjoy listening to it.  Yes, it is a) long b) geeky c) academic at times d) practical at times  It is also a whole lot of fun and you, dear listener, are getting a deep insight into human interaction.  ENJOY!!!! References: EI (including the “dark side”) Kilduff, M., D.S. Chiaburu and J.I. Menges (2010). ‘Strategic use of emotional intelligence in organizational settings: Exploring the dark side’. Research in Organizational Behavior 30: 129-152.   Mayer, J.D. and P. Salovey (1997). ‘What is emotional intelligence?’ In: P. Salovey and D.J. Sluyter (eds.). Emotional development and emotional intelligence, pp.3-31. New York: Basic Books. Credibility/image restoration Benoit, W.L. (1997). “Image Repair Discourse and Crisis Communication”, Public Relations Review, 23(2), pp. 177-186. Benoit, W.L. & Drew, S. (1997). “Appropriateness and effectiveness of image repair strategies”, Communication Reports, 10, pp. 153-163. Benoit, W.L. and Stratham, A. (2004). “Source Credibility and the Elaboration Likelihood Model”. In: J.S. Seiter and R.H. Gass, Perspectives on Persuasion, Social Influence, and Compliance Gaining. London: Pearson Education, Inc. Facework  Goffman, E. (1967). Interaction Ritual: Essays on Face-to-Face Behavior. Garden City, N.Y.: Anchor Books. Impression management DuBrin, A. (2010). Impression Management in the Workplace: Research, Theory, Practice. London: Routledge. Goffman, Erving 1959. The Presentation of Self in Everyday Life. Garden City, NY: Anchor/  Doubleday. Self-presentation / self-disclosure Dindia, K.(2000). ‘Self-disclosure, identity and relationship development’.   In: K. Dindia and S. Duck (eds.). Communication and Personal Relationships. Chichester: Wiley. McKay, R., M. Davis and P. Fanning (2009). Messages: The Communication Skills Book. Oakland, C.A.: New Harbinger.  Schlenker, B. (2003) ‘Self-presentation’, in M. Leary and J. Price (eds) Handbook of Self and Identity. New York, NY: Guilford Press. 492-518. Influence Gass, R.H. and J.S. Seiter 2015. Persuasion: Social Influence and Compliance Gaining. Fifth Edition. London and New York: Routledge. https://www.amazon.co.uk/Influence-Psychology-Robert-PhD-Cialdini/dp/006124189X https://www.amazon.co.uk/Pre-Suasion-Revolutionary-Way-Influence-Persuade/dp/1847941435/ref=pd_lpo_sbs_14_t_1/262-4045715-2874451?_encoding=UTF8&psc=1&refRID=X5VV0EYGE3YJ626MVS34 More from Dawn: LinkedIn: https://www.linkedin.com/in/dawn-archer-bb838835/ Twitter: https://twitter.com/Prof_DawnArcher    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

Fair warning: this language isn't really clean ;) Ever since I heard about 'clean language' I was not convinced it can be a thing.  Then I studied linguistics and decided it most definitely was not a thing, in fact, it was a load of rubbish.  However, as opposed to ignoring and dismissing it I wanted to explore it.  So I got in touch with the guest of this podcast episode, Judy Rees.  We had a chat on Linked In where I said 'I think this is bunkum' and we arranged a call to discuss more.  I enjoyed that initial chat so much I wanted to get Judy on to the podcast and here she is.  So, we discuss: Clean Language is not a thing - but there are degrees of cleanliness  There are some peer-reviewed academic and popular research to suggest clean language has a place (some links below) That the principles of clean language are set around a core set of questions with a fairly rigid structure and format which you interchange with another person or peoples language (again more links below) I really enjoyed this chat and once again played with the format and asked Judy to use some 'clean language' questions on me.  Enjoy Links and resources David Grove's book from the world of therapy (where his studies began) https://www.amazon.co.uk/Conversations-Therapy-Problems-Solutions-Professional/dp/0393701557/ref=sr_1_1?ie=UTF8&qid=1508328796&sr=8-1&keywords=david+grove Judy Rees book https://www.amazon.co.uk/Clean-Language-Revealing-Metaphors-Opening/dp/1845901258 Judy Rees website http://judyrees.co.uk/ An example of using clean language as a methodology in Qualitative Research http://epubs.surrey.ac.uk/807943/1/BJM%20Clean%20Language%20pre-peer%20review%20version%20for%20open%20access.pdf Link to Nancy Kline website http://www.timetothink.com/thinking-environment/the-ten-components/ Clean Approaches for Coaches https://www.amazon.co.uk/Clean-Approaches-Coaches-Conditions-Modelling/dp/095748660X From Contempt to Curiosity https://www.amazon.co.uk/Contempt-Curiosity-Conditions-Collaborate-ModellingTM-ebook/dp/B00LXOLICG/ref=sr_1_1?s=books&ie=UTF8&qid=1508333390&sr=1-1&keywords=from+contempt+to+curiosity   More from Judy: LinkedIn: https://www.linkedin.com/in/judyrees/  Twitter: https://twitter.com/judyrees   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/    

Since I decided to start the podcast I wanted to get this guest on the series. Jessica Robles is the co-author of one of my most thumbed books (details below) and someone I have interacted with on Twitter for a while.  How we interact is a fascinating thing to me and in this episode, on Everyday Talk we get into: Does emotion shape talk or does talk shape emotion? Pragmatic Markers - how speakers indicate things to each other, e.g. turn-taking Politeness rules - the ways we adapt communication to be considerate of others The floor - what you have when speaking News announcements - when people share news in talk Face - parts of your identity that you negotiate in interaction Turn-taking - how conversation passes from one to another Repairs - when you fix misunderstandings in talk Deception - how we can deceive in talk Stance - the ways people involved in interaction indicate their thoughts and feelings on things   Some references: 'Face wants' by Brown and Levinson http://pubman.mpdl.mpg.de/pubman/item/escidoc:64421/component/escidoc:2225570/Brown&SCL-Politeness1999.pdf News announcements (and pre-announcements) http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.453.9317&rep=rep1&type=pdf#page=182 Harvey Saks 'Everyone must lie' https://www.researchgate.net/profile/Emanuel_Schegloff/publication/246359586_Harvey_Sacks_-_Lectures_1964-1965_An_IntroductionMemoir/links/587d17c608ae9a860ff0e951/Harvey-Sacks-Lectures-1964-1965-An-Introduction-Memoir.pdf Everyday Talk by Karen Tracy and Jessica Robles https://www.amazon.com/Everyday-Talk-Second-Reflecting-Identities/dp/1462511473 Goffman:  https://lucris.lub.lu.se/ws/files/5499425/2438065 Liz Stokoe, CARM:  http://www.carmtraining.org/ Chuck Goodwin (great for more on stance):  2007  Participation, Stance, and Affect in the Organization of Activities. Discourse and Society, 18(1). pp. 53-73.   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Since I decided to start the podcast I wanted to get a genuine neuroscientist on the show. This was important for me because there is a lot said about neuroscience in the workplace and I am just not sure that lab-based research can be generalized into the workplace. I also talk a lot about being more evidence-based in our practice.  But with neuroscience, it is so so niche.  The types of tests being done/run, the methodologies used, the generalisability of the results out into the wider world.  I wanted to give a better insight.   So, my guest Matt Wall (link to bio below) and I talk about myths, misconceptions, issues with methodology.  We talk about when parts of the brain have defined and specific functions (e.g. The occipital lobe) and when there are many other or more parts of the brain involved (e.g. Emotion involves more than the Amygdala). We also get into: the potential issues with reducing complex things to simple explanations proximate and ultimate explanations of things and the relative benefits of both what the world of work can really learn from neuroscience research (and you may not like the answer) Links to other things we discuss: Science of the Discworld by Terry Pratchett https://www.amazon.co.uk/Science-Discworld-Terry-Pratchett/dp/0091951704 More detail of the 'lie to children' phenomena we discuss https://wiki.lspace.org/mediawiki/Lies-To-Children Proximate and Ultimate explanations https://en.m.wikipedia.org/wiki/Proximate_and_ultimate_causation A link to David Rock and the NeuroLeadership Institute https://neuroleadership.com What is PET https://en.m.wikipedia.org/wiki/Brain_positron_emission_tomography MRI vs fMRI http://web.csulb.edu/~cwallis/482/fmri/fmri.html Moheb Costandi with 50 Human Brain ideas you really need to know https://www.amazon.co.uk/Human-Brain-Ideas-Really-Need/dp/1780879105 Christian Jarrett - Great Myths of the Brain https://www.amazon.co.uk/Psychology-Jarrett-Christian-October-Paperback/dp/B0160ERI22/ref=sr_1_1?ie=UTF8&qid=1505206460&sr=8-1&keywords=Great+myths+of+the+brain Link to home testing for serotonin levels https://www.integrativepsychiatry.net/neurotransmitter_tests.html   Thanks for listening   Matt Wall Bio: https://www.ucl.ac.uk/cpu/team/psychopharmacologyunit/mattwall   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace.  Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm.  We focus on the roles #emotion #credibility and #deception play in the workplace. In this special edition, Phil asked on Facebook, LinkedIn, and Twitter for questions from listeners.  These could be about any aspect of #emotion, #credibility or #deception or related to a particular episode so far.  The questions and who asked them are below and this time you just get to hear Phil's dulcet tones for the whole episode *lucky you* ;-) Questions:   Annette Hill - @familyhrguru   When the idea of collaboration, sharing stories and social leadership is very current, is the need to keep this valid and grounded in what is happening now, even more acute?   How do we encourage and value this gradual and incremental way of learning?   Ross Garner - @RossGarnerGP   Are conversation rituals a useful crutch?   Patrick Mullarkey - @mentormullarkey   Can I ask a personal question that is tenuously linked to identity? What advice would Phil Willcox have given to himself ten years ago?   Sarah Taylor   Something I'm pondering on a lot these days is the balance between self-acceptance and self-improvement. When does the desire to change aspects of ourselves and our feelings become problematic?