Emotion At Work Episode 25 - Emotion at work in Emotional Intelligence
Jun 14, 2018
Cliff Lansley, an expert in emotional intelligence and a PhD candidate, discusses the intricacies of emotions in the workplace. He dives into the definitions of emotions and emotional intelligence, unpacking how they can be assessed. Cliff critiques existing assessment methods and emphasizes the need for contextual understanding in evaluations. He highlights the role of emotional scripts that can bias perception and shares insights on developing a more effective EQ model, incorporating individual differences and cultural factors into the mix.
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Context And Goals Are Essential
- Assessing emotional intelligence needs context and clear goals to judge appropriateness.
- Without context and goals, any EQ judgment risks being guessing or biased.
Limits Of Ability-Based EQ Tests
- Ability models treat EI like IQ with right/wrong answers and predictive tests under pressure.
- But many current assessments lack ecological validity and ignore high-stakes pressure.
Trait Versus Mixed Models Problem
- Trait models rely on self-report and personality descriptors, which correlate weakly with ability tests.
- Mixed models conflate traits, skills, attitudes and knowledge, complicating reliable measurement.
