Cliff Lansley

Cliff Lansley, an expert in emotional intelligence and a PhD candidate, discusses the intricacies of emotions in the workplace. He dives into the definitions of emotions and emotional intelligence, unpacking how they can be assessed. Cliff critiques existing assessment methods and emphasizes the need for contextual understanding in evaluations. He highlights the role of emotional scripts that can bias perception and shares insights on developing a more effective EQ model, incorporating individual differences and cultural factors into the mix.