Emotion At Work Episode 24 - Emotion at Work *anniversary special*
May 31, 2018
Mark Gilroy, a managing director at TMSDI and expert in leadership and team development, guest-hosts a reflective anniversary conversation. They discuss Phil's journey in podcasting, emphasizing the joy of meaningful conversations and shifting workplace narratives around emotion. Phil shares how his focus evolved from happiness to embracing emotional complexity, linking personal experiences such as a call-center incident to broader themes like credibility and face management. The duo also calls for diverse voices in discussions about workplace challenges like grief and imposter syndrome.
01:39:59
Copy Or Undo — Phil Picks Copy
- Phil and Mark debate whether they'd prefer real-life copy-paste or undo powers.
- Phil chooses copy-paste, valuing decision-making over living with regret about choices.
Purpose Evolved Beyond Happiness
- Phil reframed his purpose from 'create happiness' to 'place emotion at the heart of work.'
- He argues perpetual happiness at work is unrealistic and can be harmful.
Call-Centre Crisis That Changed Him
- Phil Willcox recounts a call-center incident where he accidentally insulted a customer and almost lost his job.
- Admitting the mistake saved him from dismissal and sparked lasting reflection on emotions and credibility.
Get the Snipd Podcast app to discover more snips from this episode
Get the app 1 chevron_right 2 chevron_right 3 chevron_right 4 chevron_right 5 chevron_right 6 chevron_right 7 chevron_right 8 chevron_right 9 chevron_right 10 chevron_right 11 chevron_right 12 chevron_right 13 chevron_right 14 chevron_right 15 chevron_right 16 chevron_right 17 chevron_right 18 chevron_right 19 chevron_right 20 chevron_right 21 chevron_right 22 chevron_right 23 chevron_right 24 chevron_right 25 chevron_right 26 chevron_right
Intro
00:00 • 4min
Copy or Undo: Choice Between Copy-Paste and Undo
04:28 • 5min
One Year In: Why the Podcast Still Brings Joy
09:23 • 4min
Why Start a Podcast: Purpose to Change the Narrative
13:20 • 1min
Evolving Purpose: From Happiness to Contentment and Emotion Complexity
14:36 • 6min
If You Don't Know How Much Is Enough, Default Is More
20:41 • 7min
Choosing to Study: Finding an MSc That Fit Interests
27:34 • 4min
Linking Inside and Between: Limits of Isolated Neuroscience
32:02 • 2min
The Context Bell: Why Context Matters
33:59 • 1min
Introducing Emotion, Credibility and Deception Lens
35:20 • 33sec
Call-Centre Story: When Emotion, Credibility and Deception Collide
35:53 • 5min
Admitting Fault Saved My Job: Value of Immediate Honesty
41:20 • 4min
Emotional Response to Warning and Motivation to Repair
44:50 • 4min
How to Repair Face After a Transgression
48:24 • 10min
Choosing to Restore or Renegotiate Your Professional Face
58:27 • 4min
House and Rooms Metaphor: Faces as Rooms You Occupy
01:02:40 • 5min
Four Families of Face at Work
01:07:55 • 6min
Introducing Emotion at Work Stories Series
01:14:11 • 4min
Need for Diverse Voices and Male Perspectives
01:18:28 • 2min
Grief at Work: Encouraging Explicit Conversations
01:20:40 • 3min
Guests Wanted: Emotion Regulation Expert and Business Leaders
01:24:08 • 5min
Finding and Recruiting Future Guests
01:28:52 • 1min
Recommended Reading: Face, Pragmatics and Emotion Works
01:30:11 • 3min
Perception and Seeing Differently: A Suggested Read
01:33:40 • 41sec
Gratitude and Upcoming Episodes
01:34:21 • 5min
Outro
01:38:54 • 53sec
#
Forms of talk
Erving Goffman
'Forms of Talk' examines the structure and organization of conversations, exploring how individuals use language to construct social reality.
Erving Goffman analyzes various types of talk, including lectures, interviews, and casual conversations, revealing the underlying rules and conventions that govern communication.
The book explores concepts such as footing, framing, and participation frameworks, demonstrating how speakers and listeners negotiate meaning and manage their relationships.
'Forms of Talk' offers insights into the micro-level processes of social interaction and the ways in which language shapes our understanding of the world.
#
Everyday Talk
Second Edition: Reflecting on Identities
Karen Tracy
Jessica Robles
Everyday Talk explores how people construct and negotiate their identities through ordinary conversations.
Karen Tracy and Jessica Robles examine the ways in which language is used to perform and manage identities in various social contexts.
The book provides a framework for analyzing the subtle cues and strategies individuals employ to present themselves in specific ways.
Through detailed analyses of real-life conversations, the authors reveal the complex interplay between language, identity, and social interaction.
Everyday Talk offers valuable insights into how identities are shaped and maintained through the mundane, yet powerful, act of talking.
#
Pragmatics
Oxford Introduction to Language Study
George Yule
Pragmatics explores how listeners can make inferences about what is said in order to arrive at a full understanding of the speaker's meaning.
The book examines various aspects of language use, including speech acts, politeness, and conversational implicature, providing readers with tools to analyze and interpret real-world communication.
George Yule introduces key concepts and theories in pragmatics.
Through illustrative examples and exercises, the book enables readers to understand how context, social norms, and background knowledge influence the interpretation of language.
Pragmatics offers a comprehensive overview of the field, making it an essential read for students and researchers in linguistics and communication studies.
#
Interaction ritual
Erving Goffman
Erving Goffman's 'Interaction Ritual: Essays on Face-to-Face Behavior' is a seminal work that examines the intricacies of social interaction.
The book consists of six essays that delve into concepts such as 'face-work', deference, and social organization, providing insights into how individuals manage their social identities during interactions.
Goffman's work emphasizes the importance of maintaining social order through rituals and mutual respect in face-to-face encounters.
#6806
• Mentioned in 6 episodes
The presentation of self in everyday life
E Goffman
1st Edition Goffman
Erving Goffman
In this landmark work, Erving Goffman uses the imagery of theatre to portray the importance of human social interaction.
He argues that individuals manage their self-presentation to control the impressions others form about them, treating social interactions as performances with settings, props, and audiences.
Goffman's dramaturgical approach highlights the fluid and consciously maintained nature of human character, emphasizing the importance of maintaining a coherent definition of the situation in social interactions.
The book is considered one of the most important sociological works of the 20th century, receiving the American Sociological Association's MacIver award in 1961 and being listed as the tenth most important sociological book of the 20th century by the International Sociological Association in 1998.
#
Frame analysis
Arthur Stanley Hall
#14277
• Mentioned in 3 episodes
The Strange Order of Things
Antonio Damasio
In *The Strange Order of Things*, Antonio Damasio delves into the concept of homeostasis, exploring how it underpins life, feelings, and the development of cultures.
He bridges biology and social science to provide a comprehensive understanding of human existence and the role of emotions in shaping our world.
The book offers a fresh perspective on the interconnectedness of natural life and human cultures.
#11677
• Mentioned in 3 episodes
Emotions Revealed
Paul Ekman
In 'Emotions Revealed,' Paul Ekman distills decades of research into a practical and insightful guide to reading the emotions of those around us.
The book explores the evolutionary roots of human emotions, such as anger, fear, disgust, sadness, and happiness, and how these emotions are universally expressed yet uniquely experienced.
Ekman provides tools to distinguish between genuine and polite expressions, detect deception through micro-expressions, and manage emotions effectively.
The book also delves into the impact of childhood experiences and cultural contexts on emotional responses, emphasizing the development of emotional intelligence for better personal and professional interactions.
#
Deviate
Beau Lotto
In 'Deviate: The Science of Seeing Differently', Beau Lotto delves into the neuroscience of perception, explaining that our brains are not designed to see the world accurately.
Instead, perception is subjective and influenced by past experiences.
The book offers insights into how this understanding can foster creativity, innovation, and personal growth through a new way of seeing the world.
In this episode, the tables are turned. May was the 12 month anniversary for this podcast and I wanted to do something different. Each week you get to hear me inquiring into others' views, experiences, research and practice and for this one, you get to hear from me. Huge thank you to Mark Gilroy for his help and being our guest host for this anniversary special.
We explore my experiences with the podcast, what events have formed part of where I am and what I do now, my current areas of interest and research and share some powerful personal accounts. There is a long old list of references for this one and here they are (I have done my best to put them in chronological order as they appeared in the show):
References:
Podcast episode 13
https://emotionatwork.podbean.com/e/episode-13-a-pause-and-reflection-from-me/
Podcast episode 14
https://emotionatwork.podbean.com/e/episode-14-emotion-at-work-in-stories-phil-willcox/
The blog I referred to around 9 minutes in
https://www.linkedin.com/pulse/hush-race-phil-willcox
The Three Good Podcast hosted by Sukh Pabial and with Mark Gilroy (out guest host) talking optimism
https://www.podbean.com/media/share/pb-rsiyg-8c00ff
Mark mentioned a quote 'If you don't know how much you need, the default is always more' - Ryan Holiday on the Tim Ferris show podcast at 12:34
https://tim.blog/2016/08/14/whats-important-to-you/
The Ignite talk that I did at the CIPD L&D Show in 2017
https://www.youtube.com/watch?v=clId_aHDLyY&list=UUSuNRzWJJ09BaatS3uYoaIw&index=33
The latest version of the MSc that I completed
https://www2.mmu.ac.uk/study/postgraduate/course/msc-communication-behaviour-and-credibility-analysis/
The Cooperative Principle - It was Grice, not Leetch, sorry
https://glossary.sil.org/term/cooperative-principle
Face and facework - Erving Goffman - a nice summary
http://www.glottopedia.org/index.php/Face_(concept)
Good Practice Live podcast that I mentioned
http://podcast.goodpractice.com/93-live-from-london-what-is-the-state-of-the-nation
The Griefcast podcast that Mark mentioned
https://www.acast.com/griefcast
Episode 12 with Dawn Archer - gives more on face and facework
https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/
TMSDI - where Mark works
https://www.tmsdi.com/
Mark's blog
http://www.snap-leadership.com/
Books
Pragmatics - George Yule
https://www.amazon.co.uk/Pragmatics-Oxford-Introduction-Language-Study/dp/0194372073/ref=sr_1_1?ie=UTF8&qid=1527587411&sr=8-1&keywords=pragmatics+george+yule
Everyday Talk - Karen Tracy and Jessica Robles
https://www.amazon.co.uk/Everyday-Talk-Second-Reflecting-Identities/dp/1462511473/ref=sr_1_3?s=books&ie=UTF8&qid=1527590449&sr=1-3&keywords=everyday+talk
Deviate - the Science of seeing differently- Beau Lotto
https://www.amazon.co.uk/Deviate-Science-Differently-Beau-Lotto/dp/1474600336/ref=tmm_hrd_title_0?_encoding=UTF8&&qid=&&sr=
Paul Ekman
https://www.amazon.co.uk/Emotions-Revealed-Second-Recognizing-Communication/dp/B00M0DCPS0/ref=sr_1_4?s=books&ie=UTF8&qid=1527590676&sr=1-4&keywords=emotions+revealed
Presentation of Self in Everyday Life - Erving Goffman
https://www.amazon.co.uk/Presentation-Self-Everyday-Penguin-Psychology/dp/0140135715/ref=sr_1_1?s=books&ie=UTF8&qid=1527590757&sr=1-1&keywords=goffman
Interaction Ritual - Erving Goffman
https://www.amazon.co.uk/Interaction-Ritual-Face-Face-Behavior/dp/0394706315/ref=sr_1_9?s=books&ie=UTF8&qid=1527590757&sr=1-9&keywords=goffman
Forms of talk - Erving Goffman
https://www.amazon.co.uk/Forms-Conduct-Communication-Erving-Goffman/dp/081221112X/ref=sr_1_1?s=books&ie=UTF8&qid=1527590857&sr=1-1&keywords=goffman+forms+of+talk
Frame Analysis - Erving Goffman
https://www.amazon.co.uk/Frame-Analysis-Essay-Organization-Experience/dp/093035091X/ref=sr_1_1?s=books&ie=UTF8&qid=1527590901&sr=1-1&keywords=frame+analysis
The Strange Order of Things - Antonio Damasio
https://www.amazon.co.uk/Strange-Order-Things-Antonio-Damasio/dp/0307908755/ref=sr_1_1?s=books&ie=UTF8&qid=1527590920&sr=1-1&keywords=damasio
More from Mark:
LinkedIn: https://www.linkedin.com/in/mgilroy/
Twitter: https://twitter.com/thatmarkgilroy
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/