Retailgentic: Agentic Commerce meets Retail and Brands

In this episode of the Retailgentic Podcast, Scot talks with Stu Solomon, CEO of HUMAN Security, the company analyzing 20+ trillion digital interactions every week to detect bots, fraud, and now agentic AI behavior. Stu breaks down:Why bots now exceed human trafficThe 1300% growth in agentic activityHow HUMAN identifies good vs. bad botsThe rise of agentic logins, navigation, and even checkoutsWhy spoofing of ChatGPT and Perplexity traffic is explodingWhat retailers need to know about letting AI agents crawl their sitesThe coming world of agent-to-agent commerceIf you’re preparing for the future of retail, ad tech, AI commerce, or online security, this is essential listening.Timestamps02:20 — What HUMAN actually measures (bot vs human vs agentic)03:40 — Stu’s background (military → Amazon → banking → VC → CEO)06:40 — The logistics + retail connection09:00 — How HUMAN works: media + enterprise security11:00 — The digital journey from ad → login → checkout12:11 — HUMAN at 20 trillion interactions/week16:55 — Why HUMAN started publishing agentic data17:50 — 1300% growth in agentic activity18:30 — Machine traffic surpasses human traffic19:40 — The diversification of generative AI traffic20:30 — Agentic login + website navigation behavior24:00 — How HUMAN distinguishes bot vs agent vs human33:00 — The bad side: spoofed ChatGPT & Perplexity traffic38:30 — Retailers blocking bots without realizing it47:00 — The inevitability of agentic adoption48:40 — The future: agent-to-agent transactions49:30 — The end of 2FA hell?👉 Connect with Stu: https://www.linkedin.com/in/stu-solomon-733a217/👉 Learn more about HUMAN: https://www.humansecurity.com/🧠 Want to stay ahead in AI commerce? Subscribe and follow along:📰 Subscribe to the free Substack: retailgentic.ai 📺 Watch episodes on YouTube & Subscribe for updates: https://www.youtube.com/@Retailgentic

Nitin Mangtani, SVP & GM of Salesforce Commerce Cloud and former founder of PredictSpring, shares his remarkable journey through commerce technology. He discusses his early days at Google, launching innovative search products that transformed online shopping. Nitin dives into the evolution of PredictSpring, pivoting from mobile commerce to an enterprise POS solution, and the lessons learned from competition with giants like Shopify. Lastly, he explores the future of AI in retail, highlighting the potential of agentic commerce and how automation will reshape shopping experiences.

In this episode of Retailgentic, host Scot Wingo sits down with Johnathan McGowan, co-founder & CEO of PayOS, to discuss how AI agents will handle payments safely and compliantly.From Visa and Mastercard partnerships to the first live Agentic token transaction, Johnathan explains how “day-one-ready” infrastructure will power the future of Agentic Commerce.Timestamps:01:56 — Meet Johnathan McGowan, co-founder of PayOS04:00 — From Visa to PayOS: the founding story06:40 — What Agentic Payments really mean08:10 — Partnering with Visa & Mastercard10:25 — “Day-one-ready” vs new payment rails12:50 — What PayOS actually does15:30 — Agent builders and early use cases18:40 — Understanding “intent” in payments21:50 — Future-proofing across protocols (AP2, ACP, etc.)24:55 — How the first live Agentic transaction worked29:50 — Why PCI compliance & trust matter36:00 — The global scale of Agentic CommerceAs AI agents start making real-world transactions, companies like PayOS are making sure those payments are not just possible, but trusted, secure, and global from day one.👉 Connect with John: https://www.linkedin.com/in/johnathanm/👉 Learn more about the PayOS: https://www.linkedin.com/company/payos/🧠 Want to stay ahead in AI commerce? Subscribe and follow along:📰 Subscribe to the free Substack: retailgentic.ai 📺 Watch episodes on YouTube & Subscribe for updates: https://www.youtube.com/@Retailgentic

OpenAI’s Chief Economist Ronnie Chatterji joins Scot Wingo on the Retailgentic Podcast to unpack OpenAI's recent National Bureau of Economic Research working paper "How People Use ChatGPT".From asking vs. doing to AI-powered shopping behavior, this deep dive reveals how generative AI is transforming the economy and how soon “agentic” commerce will redefine online retail.This episode is more than a window into OpenAI, it’s a look at the data shaping how humans and agents will interact, shop, and make decisions in the years ahead. If you care about where AI is really headed, this one’s not just worth your time, it’s required listening.Timestamps:02:00 – Meet Ronnie Chatterji, OpenAI’s Chief Economist06:00 – How the ChatGPT usage study began10:30 – What surprised the team most15:00 – Asking vs. Doing: the evolution of agentic behavior19:00 – The viral “colored columns” chart and what it shows22:00 – AI and the future of writing, learning, and work26:00 – How Ronnie bought jeans with ChatGPT28:00 – The 2.1% insight: early AI commerce signals33:00 – Voice + vision = the next leap for agentic shopping38:00 – The global view of AI adoption42:00 – What’s next in OpenAI’s research45:00 – Closing thoughts & how to follow Ronnie👉 Connect with Ronnie: https://www.linkedin.com/in/aaron-ronnie-chatterji/👉 Learn more about the paper we discuss: https://openai.com/index/how-people-are-using-chatgpt/🧠 Want to stay ahead in AI commerce? Subscribe and follow along:📰 Subscribe to the free Substack: retailgentic.ai 📺 Watch episodes on YouTube & Subscribe for updates: https://www.youtube.com/@Retailgentic

In this episode of Retailgentic, Salesforce’s Director of Strategy and Consumer Insights Caila Schwartz joins Scot Wingo to break down Salesforce’s 2024 Holiday Forecast, and how AI agents like ChatGPT, Perplexity, and Gemini are transforming the path to purchase.They cover:How 21% of global holiday spend will be influenced by AIWhy discovery (not discounts) is this year’s themeWhy Baby Boomers are finally using ChatGPT for shoppingHow Gen Z is bringing the mall back with AI in handThe return of “Discount Chicken” and the Tuesday-after-Cyber-Monday surpriseTimestamps:00:00 – Welcome + Caila intro01:00 – What Salesforce’s Consumer Insights team does04:30 – Agentforce and AI momentum post-Dreamforce07:00 – Holiday forecast: “Discovery” as the 2024 theme08:00 – How Agentic tools are changing product search09:45 – $263B in AI-influenced sales12:00 – Gen Z, Baby Boomers, and agentic adoption15:00 – Q3 data: growth, traffic, and product detail engagement19:30 – LLM referrals vs social media conversions22:00 – ChatGPT Checkout and embedded commerce25:00 – AI in physical stores — 57% of shoppers use agents in-store28:00 – Holiday sales forecast and discount trends33:00 – The rise of “Discount Chicken”38:00 – Loyalty consolidation and the price-sensitive consumer42:00 – Gen Z’s love of in-store experiences47:00 – The future of unified data and physical + digital retail50:00 – Closing thoughts👉 Connect with Manil: https://www.linkedin.com/in/caila-schwartz/👉 Learn more about Salesforce: https://www.salesforce.com/🧠 Want to stay ahead in AI commerce? Subscribe and follow along:📰 Subscribe to the free Substack: retailgentic.ai 📺 Watch episodes on YouTube & Subscribe for updates: https://www.youtube.com/@Retailgentic

In this episode of Retailgentic, Scot Wingo talks with Manil Uppal, Founder & CEO of CartAI, about building the “execution layer” of agentic commerce, where AI agents don’t just recommend products, they buy them. From his early startups acquired by H-E-B and UPS to his vision for CartAI, Manil shares how his team is solving the hardest problem in agentic shopping: completing checkout seamlessly across any retailer.Key Timestamps00:02:00 – Manil’s background: from delivery startups to AI infrastructure00:09:00 – The “aha” moment: from “Where to Buy” to “Go Buy It”00:15:00 – The 3 layers of Agentic Commerce: Catalog, Payments, Checkout00:20:00 – How CartAI executes merchant-native checkouts across platforms00:26:00 – Why retailers need a whitelist for good agents00:33:00 – Handling out-of-stocks, variants, and dynamic pricing00:40:00 – Thoughts on ChatGPT’s new ACP standard00:43:00 – Lessons from early food delivery startups for agentic commerce00:46:00 – The future: vertical AI apps, expert agents, and commerce everywhereAgentic commerce is evolving fast and CartAI is building the rails to make it work.👉 Connect with Manil: https://www.linkedin.com/in/maniluppal/👉 Learn more about CartAI: https://www.cartai.ai👉 Explore their substack: https://substack.com/@cartai🧠 Want to stay ahead in AI commerce? Subscribe and follow along:📰 Subscribe to the free Substack: retailgentic.ai 📺 Watch episodes on YouTube & Subscribe for updates: https://www.youtube.com/@Retailgentic

In this special Retailgentic episode, guest host Kiri Masters turns the tables on our regular host, Scot Wingo (CEO, ReFiBuy). They unpack the next big retail revolution, Agentic Commerce, and what it means for shoppers, retailers, and brands as AI shopping agents like ChatGPT and Perplexity redefine discovery, loyalty, and checkout.Scot shares the lessons behind ChannelAdvisor, Spiffy, and now ReFiBuy, plus why messy product catalogs, ad overload, and loyalty programs will determine who wins in the AI marketplace era.⏱️ Key Timestamps00:00 – Intro: Kiri turns the tables02:15 – Scot’s early career & first startup07:50 – Building ChannelAdvisor14:30 – Lessons from going public20:05 – Spiffy and the services economy26:40 – Discovering AI → the spark for ReFiBuy33:00 – What is Agentic Commerce?38:20 – ChatGPT & Perplexity in the marketplace race45:00 – The product catalog problem explained51:00 – How ReFiBuy solves it with AI55:20 – Retailers’ edge: loyalty, data, customer experience59:00 – The next phase: marketplaces 2.01:02:00 – Close: The future of AI shopping👉 Connect with Scot: https://www.linkedin.com/in/thescotwingo/👉 Learn more about ReFiBuy: refibuy.ai🧠 Want to stay ahead in AI commerce? Subscribe and follow along:📰 Subscribe to the free Substack: retailgentic.ai 📺 Watch episodes on YouTube & Subscribe for updates: https://youtu.be/4xI9qXNU_R0

Jason Nyus, General Manager of North America at Shopware, boasts over 25 years in e-commerce, including a significant tenure at Digital River. He discusses the rise of agentic commerce and the formation of the Agentic Commerce Alliance, designed to foster an open ecosystem. Jason explains Shopware's focus on mid-market complexities and its innovative freemium model. He also predicts a future where a billion-dollar brand operates without a website, with agentic commerce potentially comprising 25% of e-commerce by 2030.

Jordi Montes, Founder and CEO of SimpleCheckout.ai, shares his transformative journey from the Bitcoin Lightning Network to creating a unified payment framework for AI-driven commerce. He reveals how the capabilities of AI inspired agentic payments, emphasizing the need for payment systems that evolve beyond traditional browsers. Dive into his vision for L402, a protocol for AI agents, and why personalization will reshape online retail. With a focus on making payments agnostic, Jordi discusses the future of agent-to-agent transactions and the role of developers in this revolution.

In this episode of the Retailgentic Podcast, Scot Wingo sits down with Melissa Minkow, Global Director of Retail Strategies & Insights at CI&T. Melissa shares her perspective on consumer behavior, why ingrained shopping habits stick, and how agentic commerce will shape the future of retail.We cover:- Why consumer habits are so hard to change, even in grocery shopping- Exclusive sneak peek: fresh survey data showing 75% of consumers now use AI in their path to purchase- How agentic commerce could transform loyalty, pricing, and even group buying- Lessons from Target Canada and why back-office AI matters more than flashy consumer tools- Why TikTok might be the blueprint for agentic retail experiencesRetail is changing fast and the agentic future is already here. Subscribe for more conversations, insights, and data shaping the next chapter of commerce.Timestamps:00:00 – Consumers are routinized: why habits stick01:08 – Introducing the Retailgenic Podcast02:15 – Guest intro: Melissa Minco of CI&T04:06 – Melissa’s background: from Anthropologie to Target to CI&T08:52 – Target Canada lessons & retail systems breakdown12:00 – Apps vs. consumers: adoption, trust, and pushback15:00 – Agentic commerce: inside vs. outside view19:00 – Will consumers build their own shopping agents?23:00 – Exclusive data: 75% of consumers now use AI in their path to purchase28:00 – Sponsored GEO and consumer trust33:00 – Agent strategies: retailer, consumer, and third-party36:00 – Best practices: getting your “back office” right first40:00 – Checkouts, marketplaces, and the future of digital retail46:00 – Loyalty in the agentic era: Gen Z, UK vs. US, and discounts50:00 – Group buying, negotiation, and dynamic pricing56:00 – Reading the tea leaves: websites, zero-click, and consumer control01:00:00 – Melissa’s “personal agents” vision of the future01:05:00 – TikTok as a model for agentic commerce01:08:00 – Wrap-up & closing thoughtsReport drops at CI&T website soon: https://ciandt.com/us/en-us🧠 Want to stay ahead in AI commerce? Subscribe and follow along:📰 Subscribe to the free Substack: retailgentic.ai📺 Watch episodes on YouTube: youtube.com/@retailgentic🎧 Listen wherever you get your podcasts: Spotify, Apple, etc.