VUX World

Andrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realistic use cases for large language models in large enterprise automation use cases, the emerging trend of multimodal CX and thoughts on what it takes to get AI automation right.Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link https://www.tidio.com/partners/vux/)Visit https://nlx.ai/Buy tickets now for our Unparsed event, get 50% off early bird tickets by using the promo code VUXWORLD or visit the Unparsed website and proceed to the checkout https://unparsedconf.com/ Hosted on Acast. See acast.com/privacy for more information.

Richard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy!Presented by TidioGrow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link https://www.tidio.com/partners/vux/) Hosted on Acast. See acast.com/privacy for more information.

Pete Erickson joins me to take a look at what's in store for VOICE of AI 2023! Hosted on Acast. See acast.com/privacy for more information.

What happens when you interview ChatGPT? Things get strange quickly.There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they want to talk about. It’s amazing!The problem is that it occasionally says blatantly untrue things, and sometimes those are dangerous (such as when it claims it can give medical advice). The onus is on the user to decide whether ChatGPT is telling the truth or not, which could be very dangerous when a company repackages ChatGPT and presents it as their branded expert.I wanted to interview ChatGPT as if it was a regular guest on the show. As this is a video, I gave ChatGPT a voice to reflect its true persona - the sound of the crowd.There’s no sound design on my voice though - I just had a regular winter cold!Have a listen!01:58 Is it ok if I interview you?02:19 Have you heard of VUX World?04:15 Conversations2 is not a CXD company!06:14 What should i call you?06:41 Please introduce yourself?08:18 Can you provide short answers?08:29 What's the best thing you've been asked?09:51 What was the most significant tech event in the past 3 years?10:36 Why did you focus on ai?11:46 Open AI has motivations and interests!14:19 Was your response generated now or was it pre-prepared?15:57 What's the difference between a machine and a human conversation?20:06 You can now give longer answers20:39 Do you realise your famous?22:44 What are those specific tasks you perform?23:56 What's the best way to use ChatGPT?28:00 How should we structure prompts?35:28 How can we use ChatGPT in convo ai?39:28 Is it safe to use ChatGPT for medical advice?41:26 You're contradictory!44:51 Specify what you mean by a 'non-medical professional'50:31 How should people act on your advice? Hosted on Acast. See acast.com/privacy for more information.

Sometimes, once in a while, a technology emerges that changes things. This is what Botpress CEO, Sylvian Perron thought when he discovered large language models. So much so, that he completely rebuilt the Botpress conversational AI platform to be LLM-first.Join us in this conversation to learn why this decision was made, what was involved in pivoting like this, what the current solution looks like and why it's different. Hosted on Acast. See acast.com/privacy for more information.

You’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whenever you call your bank, you’ll have a conversation with someone that shares your speaking style. The result? Better conversations for both customers and businesses. Joining me to walk through how this technology works, and the impact its having in the financial services industry, is Behavioral Signals CEO, Rana Gujral, and Anu Sachdeva, Global Sales Leader at Genpact. Hosted on Acast. See acast.com/privacy for more information.

Explore the transformative power of conversational AI and large language models (LLMs) in creating personalized and seamless retail experiences. In this podcast, we’ll explore three use cases where AI is impacting the retail customer and employee journey.The traditional shopping cart is dead. In today's digital world, customers expect a more connected and personalized shopping experience. This means that businesses need to go beyond the cart and focus on creating a seamless and engaging experience that meets the needs of their customers.Join Gopi Polavarapu, Sr. VP at Kore AI as he shares insights into leveraging AI solutions, such as ChatGPT, to create immersive, personalized customer journeys from online to brick and mortar, customer experience to employee experience. Hosted on Acast. See acast.com/privacy for more information.

We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech - they can use recordings of a live voice talent instead.Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really resonated with me - why voice talents ease users into the experience!00:00    Start00:24    Tell me about yourself?02:38    What's your favourite bot?03:26    What are your biggest concerns about ChatGPT?05:58    What journalistic skills do you use in conversation design?08:42    Why do you choose to use voice talent at PolyAI?13:10    So voice talent eases users into the experience?13:52    Where would you choose to use synthetic voices?15:56    Are you using voice talents and cloned voices?17:03    Please tell me about your relationship with the voice talents?19:14    Do you give the voice talent freedom to create their work?19:50    Do voice talents push back against being used in AI projects?21:36    Voice talents could get left behind by synthetic voices22:46    Are voice talents proactively cloning their voices?23:21    How do you approach updates to avoid spiralling costs?26:24    Do you adjust the design based on a voice actor's performance?30:40    Is a synthetic assistant with an empathetic voice a design sweet-spot?31:51    Do you think there's scope for non-human character design?36:38    The way words are said matters38:56    The user observes everything about the bot41:16    How do you approach voice localisation at PolyAI?45:44    Personas are received differently in different locales46:43    You have to know the culture intimately to localise48:47    We have to expect we will keep updating our work50:35    Where can people find out more about you? Hosted on Acast. See acast.com/privacy for more information.

NatWest's Mark Worden, expert in designing and implementing the world's first accessible chatbot, discusses the importance of accessibility in conversational AI and shares their experience with developing Cora, the bank's chatbot. They discuss the impact of COVID-19, the need for color contrast in website design, the process of designing an accessible chatbot, the challenges of the generative AI movement, and the significance of accessibility in design and AI in retail.

Yvonne Zgraggen is a Product Owner in the Data, Analytics and AI division at Swisscom, a major telco provider in Switzerland. With a background in computer linguistics, UX and conversation design, Yvonne has a wealth of experience that anyone working on conversational AI systems can learn from.Today, Yvonne joins us to share how Swisscom is approaching conversational process automation and top lessons learned from being a Product Owner for conversational applications.00:00 Introduction and presenting Unparsed event use VUXWORLD and save 50% or visit the Unparsed website and proceed to the checkout https://unparsedconf.com/discount/VUX...05:05 Welcome Yvonne07:22 Computer linguistics 08:40 Starting at Swisscom10:42 Early AI use cases13:39 Product Ownership 17:20 Balancing requirements 20:11 Stakeholder feature management22:30 Data & privacy 24:50 From conversation designer to product owner32:23 Educating stakeholders34:34 The new 'hype cycle': Chat GPT38:58 Automating business processes44:28 Conversational UI's47:28 Advice to conversational AI practitioners48:40 Outro Hosted on Acast. See acast.com/privacy for more information.