VUX World

Greg Bennett’s the final Conversations2 interviewee focused on large language models!When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more!I’ve known Greg for years and have always found him to be warm, knowledgeable and an expert at making complex subjects understandable. He didn’t disappoint here - we spoke about thinking in systems and how that relates to conversational AI, how LLMs affect conversation design (and how conversation designers are key to the best usage of LLMs), how his team of designers work with the wider team, and Salesforce’s recent push into Generative Conversational AI.So listen up to Greg’s thoughts on the best ways to use LLMs in conversational AI! Salesforce have gone all-in on generative conversational AI and Greg’s team have made that possible. 00:00Start00:29Greg's introduction03:55What's your favourite bot?05:11What's the most useful thing you use at work?06:21Which conversation designer should we all know about?08:15Conversations are systematic, and design should be too10:17What does 'generative conversational AI' mean to you?11:38How have you been incoporating generative conversational AI into your work at Salesforce?16:05We need expertise when writing prompts for LLMs17:45How does your team collaborate with the wider Salesforce team?20:50What benefits did you envision and how close are you now?24:23How has this affected the day to day work of conversation designers?27:46Now we need to be able to educate people about how to do conversational AI well29:52We're thinking conceptually about language32:43Is this a new phase of conversation design?36:32How do you minimise the risks?39:49Do you continue to iterate together with engineering?41:37The model has a risk of learning from bad behaviour42:46How do you stay up to date with generative AI?44:05Researching attempts to break LLMs on social media gives great REAL data45:49When will you next speak live?46:46Outro Hosted on Acast. See acast.com/privacy for more information.

Paul Sweeney is the Chief Strategy Officer at Webio, an award winning conversational AI platform. Paul is a renowned figure in the automation and conversational AI space and joins us to share his thoughts on the future of large language models, the impact they could have for enterprises and what Webio is harnessing LLMs for today.Presented by TidioGrow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link https://www.tidio.com/partners/vux/) Hosted on Acast. See acast.com/privacy for more information.

Peter has written and shared a lot about Large Language Models in recent posts and blogs. We wanted to get his perspective on various things, especially now that Voiceflow have incorporated LLMs into their tool. How can conversation designers use LLMs now? How does Peter use the LLM as a sounding board to help him craft prompts? Where might we be using them next? How can we document dynamic conversational designs (when LLMs can allow conversations to go off-rails)?Ben asked him these questions and more…0:00:00Start0:02:44About Peter0:05:44What's your favourite bot?0:06:57What Aussie lingo should bots know?0:09:36Pick 3 words to describe your career so far?0:12:03Do you draw on your former jobs for inspiration?0:14:06What's it like being the first Conversation Design Advocate at VoiceFlow?0:18:12What's the best way to incorporate VoiceFlow into a workflow?0:21:24Are you seeing more interest in conversation design now?0:23:18Where do you see LLMs being used now?0:28:52Could conversation designers become an organisation's knowledge experts?0:31:15We're all making our first steps with LLMs0:33:43It's easy to fall under the spell of an LLM and think it knows everything0:35:36Has conversation design changed forever now?0:37:08Are we over-excited or being too timid?0:40:08Now we can design conversations that are far more dynamic0:41:54Are there best practices for documenting designs with LLMs?0:44:10How does Peter use an LLM to help write the prompt?0:46:42Have you found ways to avoid 'hallucinations'?0:49:56How would a conversational system work without an NLU?0:53:32Are we about to see a new use case for LLMs?0:57:55How will this affect the work of conversation designers in the next 15 years?1:03:12Why's there not been more shocking news about misuse of LLMs?1:05:39We need to constantly monitor where this tech is going1:06:52Outro Hosted on Acast. See acast.com/privacy for more information.

Ahmed Bouzid is an author, CEO and Founder of Witlingo, a SaaS voice AI company that helps brands give a voice to their customers. Ahmed joins me to share the opportunities and challenges with implementing large language models in voice AI systems such as call centres and voice assistants.Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link https://www.tidio.com/partners/vux/)Check out https://witlingo.com/Ahmeds book - Elements of voice first style https://www.amazon.co.uk/Elements-Voice-First-Style-Practical/dp/1098119592 Hosted on Acast. See acast.com/privacy for more information.

Andrei Papancea is the CEO and Co-Founder of NLX, a leading conversational AI platform. Andrei joins us to share his thoughts on the value and realistic use cases for large language models in large enterprise automation use cases, the emerging trend of multimodal CX and thoughts on what it takes to get AI automation right.Presented by Tidio Grow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link https://www.tidio.com/partners/vux/)Visit https://nlx.ai/Buy tickets now for our Unparsed event, get 50% off early bird tickets by using the promo code VUXWORLD or visit the Unparsed website and proceed to the checkout https://unparsedconf.com/ Hosted on Acast. See acast.com/privacy for more information.

Richard Moore joins me to share how Sheffield Hallam University's research project chatbot is helping children move more and be healthy!Presented by TidioGrow your online store with the #1 customer success tool for eCommerce. Engage with your customers and website visitors in real-time. Provide personalized product recommendations. Use AI-powered chatbot workflows to move prospects through your sales funnel. And so much more.Save 20% on your subscription with the promo code VUX.Find out more about Tidio (use the link https://www.tidio.com/partners/vux/) Hosted on Acast. See acast.com/privacy for more information.

Pete Erickson joins me to take a look at what's in store for VOICE of AI 2023! Hosted on Acast. See acast.com/privacy for more information.

What happens when you interview ChatGPT? Things get strange quickly.There’s few things as hyped as ChatGPT. Much of it is deserved - this new technology delivers on so much of the promise of conversational AI. It can hold a consistent and flowing conversation, and it can chat with the user no matter what they want to talk about. It’s amazing!The problem is that it occasionally says blatantly untrue things, and sometimes those are dangerous (such as when it claims it can give medical advice). The onus is on the user to decide whether ChatGPT is telling the truth or not, which could be very dangerous when a company repackages ChatGPT and presents it as their branded expert.I wanted to interview ChatGPT as if it was a regular guest on the show. As this is a video, I gave ChatGPT a voice to reflect its true persona - the sound of the crowd.There’s no sound design on my voice though - I just had a regular winter cold!Have a listen!01:58 Is it ok if I interview you?02:19 Have you heard of VUX World?04:15 Conversations2 is not a CXD company!06:14 What should i call you?06:41 Please introduce yourself?08:18 Can you provide short answers?08:29 What's the best thing you've been asked?09:51 What was the most significant tech event in the past 3 years?10:36 Why did you focus on ai?11:46 Open AI has motivations and interests!14:19 Was your response generated now or was it pre-prepared?15:57 What's the difference between a machine and a human conversation?20:06 You can now give longer answers20:39 Do you realise your famous?22:44 What are those specific tasks you perform?23:56 What's the best way to use ChatGPT?28:00 How should we structure prompts?35:28 How can we use ChatGPT in convo ai?39:28 Is it safe to use ChatGPT for medical advice?41:26 You're contradictory!44:51 Specify what you mean by a 'non-medical professional'50:31 How should people act on your advice? Hosted on Acast. See acast.com/privacy for more information.

Sometimes, once in a while, a technology emerges that changes things. This is what Botpress CEO, Sylvian Perron thought when he discovered large language models. So much so, that he completely rebuilt the Botpress conversational AI platform to be LLM-first.Join us in this conversation to learn why this decision was made, what was involved in pivoting like this, what the current solution looks like and why it's different. Hosted on Acast. See acast.com/privacy for more information.

You’ve probably heard that it’s not what you say, it’s how you say it that matters. Well, what if I told you that there’s an AI system that can recognise how you speak and use this information to match your speaking style to the speaking style of, say, a call centre agent. That means that, whenever you call your bank, you’ll have a conversation with someone that shares your speaking style. The result? Better conversations for both customers and businesses. Joining me to walk through how this technology works, and the impact its having in the financial services industry, is Behavioral Signals CEO, Rana Gujral, and Anu Sachdeva, Global Sales Leader at Genpact. Hosted on Acast. See acast.com/privacy for more information.