Maaike Coppens returns to VUX World for the third time and joins a small but prestigious group of two to get the VUX World hat trick. Maaike is an author, and the VP Design at OpenDialogue; a conversational AI startup changing the way we approach conversation design. In this conversation, we'll explore why we're a community with amnesia, overlooking some basic design principles such as user research. Maaike will share some tips on how to conduct user research and the value it brings to conversational AI projects.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/Find out more about OpenDialog: https://opendialog.ai Hosted on Acast. See acast.com/privacy for more information.

ChatGPT and LLMs are reaching the peak of the hype cycle right now, but does that mean that it's all talk and no substance? On the contrary. Cognigy recently announced a flurry of features utilising Large Language Models in its platform with the aim of improving the AI creator and AI user experience. Cognigy CEO, Philipp Heltewig, and SVP of Business Development & Strategy, Hardy Myers, join me to share more insights into the future of conversational AI creation.Visit https://www.cognigy.com/Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/Find out more about Kore.ai and book a demo here- Kore.ai request demo Hosted on Acast. See acast.com/privacy for more information.

Co founder and CTO of Cohere, Nick Frosst, joins VUX World to give us a crash course on the ins and outs of Large Language Models and they can reshape enterprise customer experience.Check out https://cohere.aiJoin VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/Find out more about Kore.ai and book a demo here - Kore.ai request demo Hosted on Acast. See acast.com/privacy for more information.

There's a new arms race happening in the world of conversational AI platforms and technology and it revolves around who can implement the most effective use cases and features using Large Language Models.Kore.ai CEO, Raj Koneru, and CTO, Prasanna Arikala, join me on VUX World to share how Kore.ai sees the future of AI in the enterprise, thoughts on how LLMs are changing what's possible and how Kore.ai is approaching integrating LLMs into the chatbot and voice assistant production pipeline.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/ Find out more about Kore.ai and book a demo here - Kore.ai demo request Hosted on Acast. See acast.com/privacy for more information.

Max Gladysh is the Managing Director and Co-Founder of Bots Crew. Max joins us to share some examples of how conversational AI is being used to help people in emergency situations, including use cases Max saw during covid, as well as more recently; a chatbot that helps people fleeing the war in Ukraine.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/ Hosted on Acast. See acast.com/privacy for more information.

Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI - for Women in Voice, for her public speaking, for her experience at the likes of Nuance, and now for her work as VP of Product Research (Data Analytics) at OneReach AI. After reading Robb Wilson's excellent book Age of Invisible Machines (Robb is the CEO of OneReach AI) I had questions about how the work of conversation designers might change - how might hyperautomation and hyperpersonalisation affect our day to day work, and specifically user research? We're used to making generalised user personas. What will we do when we have countless bots adapted to countless users? I asked Joan about these things and more...Contents: 00:00Start00:59Joan's experience03:22Age of invisible machines05:2530 seconds, go!08:36How will emerging technologies (like generative aI) effect our work?13:16Generative ai is a wild entity14:33ChatGPT has amazing powers, but struggles with the basics16:59How do you monitor the different 'hypersonalised' bots?19:20On MVPs20:08Personalised bots will become default20:51Can we adjust to a user's prosody and dialect?23:14What's the best approach to act on insights and data?26:48When we're 'more agile than agile' how should we act on data?28:36Bots are complex on the back-end but should feel natural on the front end30:15Where does user research fit in teams with hyper-automation? Hosted on Acast. See acast.com/privacy for more information.

Molly Dickinson is a User Experience Lead at Expedia, and ex-Senior User Experience Designer at Home Depot. Molly has specialised in conversation design for the past 3 years and joins us share her learnings, as well as some details on the conversational AI initiatives underway at Expedia.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/ Hosted on Acast. See acast.com/privacy for more information.

Paulina Lewandowska is a conversation designer at Roche, a global pharmaceutical company. After a recent trial of digital humans for patient care and diagnosis, Paulina joins us to share the lessons and findings. Can digital humans improve the patient-doctor relationship? Can emotion recognition help deliver better care? What are the practical challenges and considerations for bring digital humans to production? We're about to find out.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/ Hosted on Acast. See acast.com/privacy for more information.

Capita is a large, UK-based BPO and professional services organisation that built its reputation and legacy supplying government technology solutions. Today, Capita is exploring conversational AI and digital humans for a range of use cases and industries. James Brooks, Innovation Principle at Capita, joins us to share more on what he and his team have learned through experimenting with conversational AI, large language models and digital humans.Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/ Hosted on Acast. See acast.com/privacy for more information.

Conversation designer Esha Metiary talks about why some bots should be prepared to discuss political matters. Can you imagine talking to a branded bot that doesn't want to discuss Black Lives Matter when the brand itself promotes those values? The bot is on the front line between customer and brand, so if the brand has those values, surely the bot should represent those values. We talk about this and more! 00:00intro01:0530 seconds, go05:55what does the term 'persona' mean to you?06:47what's the purpose of a bot's persona?10:30the bot is a new employee for the brand12:28how should designer envision the bot's persona?14:20what do we mean by 'political opinions'?17:05a question for the bot is a question for the brand18:16are bots apolitical from the start?20:44should we ignroe the customers when they want a stereotyped personality?24:18shouldn't bots stay out of political discussions?29:10could we make a safe space for users where politics isn't in the discussion?31:32how should conversation designers incorporate political material?35:46can designers write material that goes against their own politics?39:30outro Hosted on Acast. See acast.com/privacy for more information.