VUX World

Scott Hamilton is the Principle, Banking and Lending Strategy Leader at Prodigal Tech, an actionable intelligence platform for consumer finance. Scott's background is in lead six sigma and joins me to speak about why for most organisations, your AI automation journey is in fact one of process design and how lean six sigma can help businesses create the automation strategies they're dreaming of! Hosted on Acast. See acast.com/privacy for more information.

Join us on VUX World for an enlightening episode with Ian Robertson from the Forum, where we delve into the dynamic world of Customer Experience (CX). In this discussion, we'll explore the critical successes and oversights of today's CX leaders, unraveling the common challenges and emerging trends that are shaping the industry. A key focus will be on speech analytics and its interplay with AI - understanding its potential, limitations, and why it hasn't yet become a mainstream tool. We'll discuss the importance of linking what customers say to their actions and outcomes, emphasizing the need to start with identifying the problem rather than jumping to solutions. Ian will shed light on the right questions CX leaders should ask for AI success and why AI solutions often end up isolated. We'll also touch on the significance of silence in speech analytics, the hurdles in acting on data insights, and the balance between striving for perfection and accepting reality. This episode promises to offer a deep dive into the complexities of CX, enhanced by real-world case studies from Capita, The Times, and Anglian Water.Join us as we dive into the details.Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/ Hosted on Acast. See acast.com/privacy for more information.

Learn about implementing Microsoft Copilot in enterprises, the benefits of generative AI tools like Copilot Studio, and the practicalities of AI adoption at scale. Explore how Microsoft is revolutionizing productivity with Copilot and Copilot Studio in various Microsoft platforms.

Esteemed author Byron Reese discusses the impact of AI on society and the workforce. They explore the concept of AI and its different perspectives. They also discuss the cautionary perspective, the creation of chat GPT by OpenAI, and its potential misuse. They delve into the significance of GPT, the evolution of human history, the role of data, and the concept of humans as part of a larger creature. They also discuss the power of collaboration and living in a society of conformity.

Philipp Heltewig, CEO of Cognigy, discusses the rise of generative AI and its impact on the workplace. They also talk about the use of large language models for classification in chatbots and the challenges and solutions for enterprises using generative AI. Additionally, they give advice for businesses hesitant about automation in customer service and explore the frailty of AI in customer service and the potential of traditional technologies.

Liz Stokoe is an author and professor at the London School of EconomicsRegister for our upcoming webinar here - https://vux.world/generative-ai-in-production-loops-success-story/ Hosted on Acast. See acast.com/privacy for more information.

A few months ago we reached out to conversation designers to ask what challenges they struggle with. The idea had come from a conversation with Ilana Meir at Unparsed, who thought an ‘agony aunt’ for Conversation Designers could be useful and fun, just like Dear Abby helps people with personal problems. Why would we want that? Well, this role isn’t well defined. We have some trailblazers in the industry to inspire us, and we have some great books and courses, but still there’s a lot of questions that a conversation designer might not be able to answer. Someone may be a team of 1 at a large company for example, where they can’t ask a mentor for advice.So, we’ve got two leading lights of the industry to answer crowdsourced questions from the conversation design community! We have Rebecca Evanhoe, who is an experienced conversation designer and co-author of Conversations With Things (which is hands-down one of the best CxD books), and we have Wally Brill, who has been at the coalface of conversation design at companies like Nuance and Google.So, consider this to be the mentoring session you always wanted but could never arrange. When else are you going to get advice from Rebecca Evanhoe and Wally Brill, answering the specific questions that many conversation designers are struggling with, right now? Get yourself a warm beverage and tune in. Hosted on Acast. See acast.com/privacy for more information.

What a wild year it’s been in AI. Every second minute, there’s a news story. If it’s not Open AI burning down, then reassembling, it’s more funding, more breakthroughs, more products and more capabilities. Businesses across the world have finally woken up to the disruptive potential of AI, but what are they doing about it?I’m joined by Frank Schneider, AI Evangelist, Verint, to run through some of the highlights of the year, appraise the AI Naughty and Nice List and discuss the past, present and future potential of AI in the enterprise as we swing towards 2024. Hosted on Acast. See acast.com/privacy for more information.

First, CEO Sam Altman was fired from Open AI. Then, VP Greg Brockman fled. They both then joined Microsoft and now, news is coming out about 710 staff petitioning the board, threatening to resign and join Microsoft if the board don't leave!I'm joined by Matt Taylor, CPO, Knowbl to dive into what's going on. Also, Matt will share some new research and techniques to help enterprises make the most of large language models.Enter one of the worlds biggest AI awards – We’re proud to support the AI World Series Awards and Conference. An unrivaled celebration of the best use cases of AI Hosted on Acast. See acast.com/privacy for more information.

JP is the Co-Founder and CTO of SmartBots, a platform that's making the most of Amazon Bedrock Foundation Models and enabling developers and brands to build generative AI applications. Find out about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience, as well as how you can use the SmartBots platform to accomplish just that.Enter one of the worlds biggest AI awards – We’re proud to support the AI World Series Awards and Conference. An unrivaled celebration of the best use cases of AI - https://aiworldseries.com/Make sure to check out - Smartbots.aiVisit JP's LinkedIn - https://www.linkedin.com/in/jaya-prakash-kommu-a1b7a911/ Hosted on Acast. See acast.com/privacy for more information.